Install New Font
Hi We are using Windows 7 in the client machine . How to install New font via DCM configuration ? Please step by step.
web interface not reachable after adding SSL
Hi, After we activate and installe the SSL certificates in the settings of Desktop Central the page will not load on port 8120 (http) or 8122 (https). The service is running at both ports. Even when we change the ports we still have this problem (we also try to login on the server it selves/so no firewall problem) Is there a solution to remote/change the settings off SSL certificates? It's installed on Microsoft 2008 server, iis 7.5 Or an otherway or solution to fix this so we can login to Desktop
Remote Control Error: Remote Control Port is not reachable from the client computer.
Good Morning, When trying to access a few computers with the remote control over the WAN, I am receiving error message:Remote Control Port is not reachable from the client computer. I checked on some of the older posts but didn't see anything pertaining to my specific error. Is there a solution to fix this problem? Thank You, Ed
USB secure
Hi, in my company a need to have one configuration based per user and comp. I don't wish to have two configuration one per user user based one for computer becouse if something have to stop how it will impact in two configuration. Is it possible when somebody's usb is blocked and when he put USB stick in pc he got a pop up message "You are not allowed to have .... contact please..." When i put new user in usb_allow_grp will it automaticly in 90 minutes be allowed even configuration was deployed before
Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
Good Morning, After checking my patch jobs this morning I am seeing Bulletin ID MS15-116 failures on all of my Automated Patch Jobs which show error OfficeUpdateError: No product installed for contained patch. This is for Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition Any help will be appreciated. Ed
Remote Control Component Help
I am trying to install Desktop Central Remote control component on a windows 10 machine running google chrome version 46.0.2490.86 m. I get to the screen that asks to install the remote control component. I click on Download & Install but nothing happens. Any suggestions?
Remote User Self Install
I need a way to allow remote users to download the necessary files and self install the Desktop Central Agent Can someone outline the nest practices for me? I realize that I can park the ZIP file out there for folks to download but it would be nice to be able to just distribute an MSI. Thanks, Brandon
Report on File Last Modified Date
Is there a way to report on the last modified date of certain files? We have a specific file on our network that we need to ensure is updated regularly. Thanks
Using tray icon to send help desk emails
I can send help desk tickets with the tray icon when I am logged in the pc. How do I setup this feature for everyone? It fails when anyone else tries to use it when they are logged on. I am sure this is simple but not sure why it only works for me. Thanks, Marc
Counting for Microsoft Contract
I am in the process of counting users and devices for a Microsoft contract order. Is there any guidance on how to best use Desktop Central to assist on counting? It would be nice if I could somehow create a report that I could create each year to help me count the needed licenses with least effort. Thanks Huldar
Chrome patch marked not approved?
302996 TU-017 Update for Google Chrome x64 (46.0.2490.86) why is this patch marked as not approved?
Desktop Central
How do I remove old clients from the inventory? Thanks
Packages
I'm beginner on Desktop Central i don't know how use software deployment i'm convert form exe to msi by using MSI Wrapper application to convert i follow this i do same this video and same application to convert ( the example on firefox) click here to see the application than i'm upload msi to desktop central Packages > Add Windows Software Package see what i'm doing is it correct or there is some thing wrong i take command/Arguments
Script copying to %localAppData% does not copy to correct directory
Hi, I have a custom script that copies file from a network share to the %LocalAppData% directory of the logged in user. When I deploy through Desktop Central instead of copying to %localAppDat% or c:\users\xxx\appdata\local\yyy it copies to C:\Windows\system32\config\systemprofile\AppData\Local\yyy Is there anyway to make the script execute as the local logged in user instead of the system user
Self Service Portal preferences
Hello, I am super-happy to see the "Self Service Portal" beeing implemented in the newest build! :) Unfortunately I haven't found a setting to disable the Desktop Icon for SSP, which gets generated with the client agent update. I would like to check the new feature before I publish the feature to all users and I want to prevent the user from clicking into ssp as long as I haven't published the feature officially. Is there a setting to prevent the desktopn shortcut from bein installed? I have created
Uninstall Office 2007
Has anyone used offscrub07.vbs to uninstall Office 2007 from Desktop Central? If I run it local, it runs fine and does its job, if I push it with Desktop Central I get a error not enough perms to access registry..... Any ideas?
Office 2010 package
I am trying to create a office 2010 package I have created a .msp file by following the documentation on how to create this package. Under the part adding the package in Desktop Central it says Specify the Preinstalltion script as : 7za.exe x-y "Office2010Pro.7z". I am unsure where do I specify this this script. I tried it under pre deployment activities but got an error saying that it couldn't find the script.
Best practice for tracking licenses like Adobe Creative Cloud
Hello @ all, I stumbled across a problem when I wanted to add licensing information to DesktopCentral: For Example: Adobe Creative Cloud. There are subscriptions for single products, i.e. Photoshop, and then there are subs for the whole suite (all products). Let's say I have 15 subscriptions. 5x Photoshop & 5x AfterEffects & 5x whole suite. So as far as I see now, I have to add licensing information for every single Adobe Cloud product? Which means for example: Photoshot: 5 single licenses + 5 licenses
help importing CSV file (asset import wizard)
I have a CSV file with just server names. The file is formatted is such: server1,server2,server3,server4 When I load the CSV file, I'm required to use the drop-down menu to pick a column for workstation name and model. First - I thought CSV files don't have columns...they are just text (left to right) separated by a comma. So, how can I have a header for workstation name and model?? What special format should I put this CSV file in?? when I tried: server1,dell,server2,dell - and I was able to
DC Shortcut, "Icon File"
We are trying to learn how to use the "Icon File" feature of the Configuration / shortcut creation. Our customer is requiring a specific icon to be displayed on shortcut creation. The help documentation indicates to "browse and choose" an icon file, but this is not possible. How can we use this "Icon File" field to upload and display a specific icon for the newly created shortcut?
MYSQL database filling up hard drive
We are having an issue with Desktop Central filling up the D: drive. After investigating, we found that the ibdata1 file is 30.5 GB and growing. Is there a way to either trim this database down, or slow down it's growth? We have patch management and AD reporting turned on. Thanks, Dave
Cannot add Powershell script to the repository
I am trying to add a powershell script to the repository with the .ps1 extension which it says is supported. In the add script to repository menu the only boxes I get are script name and description. When I try to browse to the network share, it will not see the script. If i try to manual add the FQDN, it says it is not a valid script name, "\\SERVER\Scripts\Autodesk Inventor2014-64.ps1" Thanks, -Ben
Change port 8383 to 443
Hello We would like to change https port 8383 to default port 433 What's the procedure? We have 4 more Remote Distribution servers. Dmitry
Package deploy issue.
I created a software deploy package to install a simple .exe application. The deploy did complete successfully but the configuration status still says "ready to execute". I verified the program was installed on the destination computer. How can I fix this? I need to see the status so I can monitor the push to over a 1000 computers. I have made other packages that install and report back correctly.
Shadow Remote User ?
Desktop Central 9 - Build 91085 - "Ability to Shadow Remote User has been introduced." How to use this and I'm not sure that I understand this ability. Can anyone explain this?
On the MDM Location Data screen highlight if the device has not signed it's location in a long time
Hi, The new Location Data view you recently added to MDM is great however it would be great if devices that that had not synced their location in a long period of time were highlighted. For example in the screenshot below I have two Apple devices, one last shared its location 2 mins ago and the over was over 30 days ago. You can click on them to get the data but something like changing the background colour of the icon would be good. Thanks
Custom Report - Installed patches
Hi Can you provide appropriate query? We need report - list of installed patches with filters (Remote Office/machine, Date) For example: PCNAME, PATCHID, DATEapply, (maybe Status) PCNAME, PATCHID, DATEapply, (maybe Status) ..... PCNAME, PATCHID, DATEapply, (maybe Status) Dmitry
Slow response when deploying software
Once I have updated Desktop Central to the latest Build, do I have to do anything with the client machines? When I ran the Scan Systems option under Patch Management, it found the client was out of date on all the machines, but has since updated them automatically. The reason for the question is I have tried pushing software out to a couple of machines since the upgrade and whereas before it would be near enough instant (using Deploy Immediately) it seems to stay on 'Status: Ready to Execute' even
Patch Management Exclusions showing as Failed.
I have updated my automatic patch deployment jobs to run separately for my remote office sites. I have noticed for the last week that my exclusions are showing as failures. I exclude the servers and update those manually at least for now.Why do they show as failed instead of not applicable. Ed
Forcing Mac Agent to contact server
Is there any way to initiate communications to either the distribution server or the primary server, using the command line on a Mac? Recently we ran into an issue where we needed to push something out via DesktopCentral immediately (remote script to update a standardized password), and saw that many of the computers are online, but were never pushed the script. Incidentally we noticed that the computers were listed in the incorrect Remote Office, which we've usually seen automatically updated
Patch Tuesday
When should i be seeing patches available in the patch DataBase? In EST please. it just seems that the patches released by MS dont show up in our DB until mid morning on the Wed after after Patch Tue. We try to be as close to bleeding edge as possible for our dev environment and are having some issues with our timing. thanks!!
Java 8u65 not available
Java 8u65 is not available in Desktop Central yet. What is the reason for this delay? This is a critical security update which was released more than 24 hours ago. I was under the impression Desktop Central makes critical security updates available within 24 hours? Thanks, Stefan
Symantec AV definitions date?
Has anyone ben able to pull the AV definitions date from SEP?
No default to 'Define Target'
Can we have the 'Define Target' field default to say 'select' and not an existing target as it's caused a couple of issues here with things being deployed to the incorrect location because it wasn't changed. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
pc outside of network failed to scan due to Error says distribution server not reachable
Computer is not being scanned during scheduled scan. Error says distribution server not reachable. This computer location is outside our network and it is in default remote office group that is set for direct communication. computer also was not patched during scheduled deployment.
Procedure to Uninstall MDM Andriod Client?
What is the procedure to uninstall the MDM client from an Android phone? The user put in a wrong port during the install and the device is not enrolling. Reinstall doesn't work. I'd like to totally uninstall the client and start fresh.
Can an air gap desktop computer be made that can withstand attack by high end hackers
My first time here thank you for the opertunity. please I'm up against some very powerful hacking to my laptops I've lost 3 now I don't know how they do it . I, protecting evidence and have if backed up but it's getting very hard to work with it on my laptops. I've removed wi fit cards from my laptops and they still get in and I'm not connected to my Ethernet . I've heard that a desktop can be more secure from intruders I want an air gap deck top I'll build if to scratch with out a wi fix card of
Patch Tuesday Office Update Error
I am seeing a lot of machines report failure for Patch ID 102090 MSWU-1587 Remarks OfficeUpdateError:Patch already installed. Also the same problem with Patch ID 102091 Bulletin ID MSWU -1587 Remarks OfficeUpdateError:No product installed for the contained patch. I thought if the patch didn't apply then it would not try to install or if it was already installed it would not try to install. Has anyone else experienced the same problem? Ed
Configuration error
Hi, I'm trying to deploy a simple configuration - one that has worked before - just with different targets. It's a basic file copy configuration copying about 4 files. It is saying failed - error while copying files: the process is not in background processing mode. Any ideas as I haven't seen this one before? Thanks Eddy
Agent on windows XP SP3 home - dcappcontrol.exe is crashing
Hi, I have agent 9.1.82.W installed on a windows XP SP3 home machine. The machine keeps getting the following error: dcappcontrol.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Does anyone knows how to correct this? Thanks, Roy
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