Removing a distribution server
What is the proper way to remove a distribution server? The distribution server was located at a remote office until recently. That server has now been moved back to the main campus and no longer needs to serve as this role. Thanks
Stuck at Ready to execute
Hi We got a big problem with this software, and that is that the status of a configuration is very often stuck at "ready to execute". This problem is related to both software and patch configurations. I know the computer or computers are online, they got the client, firewall accept the right port, and software/patches has been deployed to them earlier. But suddenly, it stops working. A restart of either the client, nor the server solves the problem. Here is a part of the softwaredeployment log:
cannot update from 91002 to 91030
get a ppm not compatible with product error when trying to apply the service pack.
DC 91003
On your service packs page, you are showing the availibility of DC 91003. However, when I click on the link to download, it shows DC 9 SP1. The readme shows the same thing. JMichelD
Failed to install agent on XP clients.
I tried to install agent from server to XP clients. always gets the error "Unable to get the agent status. Operation timed out." or "Can not find the network name". I can access the client via \\computername And I have tried install agent manually on XP client, but the agent could not communicate with server. Please help me out. Thank you very much!
Desktop Central 9 sp 1 ppm "not compatible with this product"
Likewise I followed the link displayed this morning and have downloaded: ManageEngine_Desktop_Central_9_SP_1.ppm and on attempt to install I get the error "The ppm file that you have specified is not compatible with this product" 64-bit Windows 2008 R2... if it matters. CFBurns
Pervention of agent update
Is their a way of preventing DC from automatically updating the agents of devices in an OU We use VDi and the desktops as none persistent in that they are deleted every time a user logs off. I would like to disable DC from trying to update the agents on these devices as it's a pointles task for DC to do and for the VDi desktops to perform at every logon. At the moment when we have an update I turn the master image on and allow that to update and then the new agent would appear on the VDi desktops.
Office 2013 key not detected
Will this problem be solved in near future?
Ports blocked by firewall - but rule exists
Hi! I'm testing Desktop Central 9 on Windows Server 2012 Standard guest on hyper-v host. I'm starting to see messages in Desktop Central management interface regarding different ports. It states they are blocked by firewall. However I have them all allowed in single rule. I can see testing hosts and do all work, however these messages appear almost on every page...
Report of VM's
Does anyone know of a way to run a report through DC or Service Desk Plus that will show what VM's are running on which hosts? If no report is available, is it possible to see this information through the hardware profile in DC or SDP? Is possible or is there another product that would allow that? Thank you for any info you may provide
Database is not compatible
We're trying to do a database restore after a version upgrade and are encountering the following show-stopper. Has anyone seen this and, if so, what are the procedures to resolve? -- Thank you in advance!!!
Manage Linux systems with Desktop Central!
We are happy to extend our support to Linux computers from Desktop Central 9 build #91000 onward . We have begun the support for Linux systems by offering "Inventory Management". You can make use of the following features- Hardware Asset Tracking Software Asset Tracking Software License Compliance Warranty Management Alert Notifications Comprehensive Inventory Reports For more information, click here.
Computer Icons in Desktop Central.
Good Morning, I am having an issue with the agent on two PC's, I believe I may have found the issue, but in order to proceed I will need to know what this icon means.... All of the other PC's have this icon but with a green monitor apposed to yellow. If some one could inform me to what this means it would be very much appreciated. Nick
After updating to Service Pack 1 (9102) times in the UI are shown in GMT
Hello I've updated my server to the new Service Pack 1, and subsequently, find that in the UI, the time is now listed in GMT rather than local time. Is anyone else experiencing this? Thanks Sam
Distribution Server updates
I have Updated to Service Pack 1 version 9 ( Build No:91002) and my Distribution Servers haven't updated to the current version. Is this correct?
Service Pack 1 - Upgrade to 90145
Hello! I did the upgrade to 90145 this evening (and said it was successful) but when I go into the web portal, it is telling me that I need to upgrade. When I go to the main screen, it shows that I am still at version 91002. Any ideas? Regards, Charles
Desktop Central Service Pack
Dear All, I have installed last service pack from ME that is ManageEngine_Desktop_Central_MSP_9_0_SP-0_121.ppm. currently available on site is ManageEngine_Desktop_Central_MSP_9_0_SP-0_145.ppm. I want the interim one i.e. ManageEngine_Desktop_Central_MSP_9_0_SP-0_135.ppm. in case anyone is having the same pls. provide me ASAP. Regards Priyank Sheth
Port Number 8020 is already in use - But it isn't!
Hi, Has anybody had the problem when attempting to install Desktop Central 9 when the error message: "Port Number 8020 is already used by some other application. Please specify a different port" I've checked the server and the LAN using netstat and I can't find any other application that is using that port?? I tried selecting a different port but the server never comes online as it errors with one problem after another.. Any advice would be welcomed. Andy
Better column width control
There should be either manual control of the columns or more intelligent control by the software. For example in software inventory the software title is cut short while there is still space left on the screen, smaller fields take up the same space, making it hard to tell similar software apart quickly.
Can the Desktop Central moderator clean up the postings from bbanana?
I see a whole bunch of garbage postings from bbanana that are cluttering the Desktop Central forum. Can the moderator remove the duplicate postings and ask bbanana to quit spamming the forum? Thanks.
Desktop Central offers new localized versions
We are happy to extend our language support to Dutch, French and Italian from Desktop Central 9 build #91000 onward. All you need to do is to "personalize" the product by setting the "Display Language" . Go ahead , download now and get Desktop Central to work in your language. Cheers! Mystica
Unmanaged Computer Objects - Need Unmanaged Group w/No charge against license total
Hi, I've had to create complex AD synchronization rules to avoid DTC from picking up "name-only computer objects", which represent NAS storage devices, cluster-name objects, instance name objects. It's undesirable to uncheck so many OU's, as that can lead to synchronization problems. So how do you recommend dealing with these objects in order to prevent us from finding our "managed computer" license being reduced by these objects, which we do not, cannot, manage with DTCentral? I installed DTCentral
software inventory - commercial software
Hi Currently i mark software as commercial software and assign it to a variety of categories firefox, safari, chrome etc are in the browser group adobe air, flash and shockwave player in (media group) dropbox, google drive (sync) etc etc this work quite well apart from the fact that all these tools come out with never versions every other week or so and it means i have to manually go into the software inventory find these products and mark the latest version as commercial software and then in the
Unsafe information - latest build
Hi, Reading through the release notes that came with the latest update, I can see the following information :- Desktop Central Agent generation has been enhanced to prevent from being reported as "unsafe" by anti-virus during installation/ upgradation. Can you provide any more information in regards to what it was being reported as and with what anti-virus. I'm interested to know how it was identified and what it was being reported as. Thanks
Domain Controller Required?
Is a domain controller required in order to use this software?
SoM in DesktopCentral9 - MSP
I am having hard time finding SoM tab in DesktopCentral9-MSP, any idea where should I look for it?
Windows 7 Stopping Services
Hi, Since deploying the desktop central agent across our desktops we have noticed that our Windows 7 machines now take forever to shutdown because they say "Stopping Services". This doesn't happen on Windows 8 machines or Windows 7 machines that don't have the agent. When the agent is removed, shutdown time is normal. Please advise and assist. Regards
Agent remote installation from Desktop Central 9 (Free) in Workgroup all failing
Here's screenshot: Here's our setup: -15 Workstations -All Windows 8.1 Pro -All Dell laptops -All have file sharing enabled What I've verified: -Disabled Firewall and AV, same fails -Verified workgroup admin credentials work using command prompt -Verified all workstations have our administrator account and password -ManageEngine Service running as Workgroup Admin on Server Ideas? I'm glad it's free, but I wanted to purchase it assuming it worked well. Doesn't seem to be working at all.
Sysprep Windows 7 with DC Agent installed
Hi Support, Is it still possible to install the DC agent and then sysprep a Windows 7 image for deployment. I found two documents on your website but they conflict with each other. Please see the links below. http://www.manageengine.com/products/desktop-central/agent-installation-knowledge-base.html http://www.manageengine.com/desktop-management-msp/imaging-computer-with-desktop-central-agent-how-to.html Regards, Billy.
Desktop Central encountered a problem while performing Restore.
I am trying to move my desktop central DB using the instructions in the following article: http://www.manageengine.com/products/desktop-central/moving-mssql-database-to-different-location-how-to.html When I get to step 2 of the restore, I keep getting the error 'Internal Application Error. Desktop Central encountered a problem while performing Restore'. I contacted support on March 3rd and still have not received any assistance. ManageEngine support is very poor. Does anyone have any ideas?
How to get the computers list which has local user account with specific name.
We would like to generate the report which contains the computers list which have local user account with the specific name say some "xyz" Is it possible to generate the report with the above requirement.?
"Low disk space in Patch Repository" e-mail notification
For the past two days I've been receiving an e-mail alert from Desktop Central (Build 90121) as follows: Subject: Low Disk Space in your Patch Repository! Hi, Your Patch Repository is running out of disk space. Limit Specified: 10GB Current Size: 10.28GB The message includes a link to "Configure Clean Up Policy" (Points to this URL: http://<server:8020>/ storepatch.do?actiontocall=showpatchstoredetails&ascending=false&tabselect=settings ) but I can't get the URL to work and I'm not seeing a "Patch
Desktop central - faulting application - dcuninstallsw.exe
Hi I've raised a support call but haven't heard a thing from support, so I thought I'd try here. All the server and workstations that have the DTC agent install keep having the error below appearing repeatedly in the eventlogs (apps). Faulting application name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Faulting module name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Exception code: 0xc0000005 Fault offset: 0x00009a4d Faulting process id: 0x2e70 Faulting application
Mail Server Settings Office 365 Business Premium with custom domain
I have office365 setup on my domain and I am trying to setup the mail server in Desktop Central but it keeps coming back with the following error: Unable to Establish Connection!. Verify Server Name and Port Number. I have attached the image of my settings which I have verified in my Office 365 account.
Desktop Central computers dropping off domain?
Ever since we installed Desktop Central into our domain, we are getting computers here and there getting this error: "The security database on the server does not have a computer account for this work station trust relationship" Has anyone else seen this happen? Is DC causing it, or is it just random coincidence?
Desktop Central is unable to create/upgrade the agent
I'm getting this error in SOC: "Desktop Central is unable to create/upgrade the agent" I already added the folder to the antivirus exception. Earlier today it gave me this error then went away long enough for me to get about half the agents deployed. Now it came back with no changes.
PostgreSQL Version
We use Secunia CSI agent in our environment to scan for EOL and insecure versions of software. The PostgreSQL included with Desktop Central is showing as insecure. How can this be version be patched to the latest release?
9.0.128.W causes R6025 pure virtual function call on Win XP
just as the title says, 9.0.128.W causes R6025 pure virtual function call on Win XP and agent is not functioning. this happens when upgrading and also when a new installation (using SOM page or the msi file itself) happens to Win XP. WIn 7, 8. 8.1, Server 2008r2 and server 2012r2 seem fine.
Identifying computers in SoM
Hello, My problem in displaying all of the computers in my workgroup by desktop central still remains.As you can see in the attached file our network shows nearly 200 PCs ,whereas desktop central can only identify a few. I am absolutely positive that they all belong to on workgroup and have the same user and password. What should I do? I look forward to get answers from you
End of support for Windows XP Service Pack 1 & 2 and Windows Server 2003 SP1
Dear Users, ManageEngine Desktop Central announces the end of support for Windows XP SP1, SP2 and Windows Server 2003 SP1 from March 31, 2015. Why? In the recent past, the industry has witnessed quite a few cryptographic attacks upon SHA-1. And Microsoft is deprecating SHA-1 signed binaries due to Pre-Image attack vulnerability. Desktop Central agent binaries, which were signed with SHA-1 codes, will now be signed using SHA-256 codes. Since SHA-256 is not supported in Windows XP SP1, SP2
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