Report for monitors and connected computers
I'm trying to get a report that lists all computers and then specifically the monitor make and serial number that is attached to them. Any ideas if this is possible?
Switching to 64bit
Hi, I see from the 9_SP2 readme that it states "Desktop Central is now available as 64-bit exe". Doesn't say much more than that. Can someone tell me how to a) see if I am running the 32bit or 64bit version of Desktop Central, b) if it's 32bit, how I upgrade it to 64bit? Cheers, Fernando
Linux agent keeps going offline
Hi, In January I deployed the Linux agent to a small server I have running Fedora 23 Server (fully updated) - it went well and I thought nothing more of it. This week I upgraded DesktopCentral to 92002 but just before I noticed that the Linux server was showing as offline and had not been scanned/contacted since January. After upgrading to 92002 I attempted to fixed this by uninstalling the old agent using the instructions with the agent and the agent unregistered itself from DesktopCentral without
Manageengine Desktop Licence
i want to is it free for 25 computers. ????????
DC service pack download site says 92003 still points at build 92002
Hi, I downloaded and installed the latest service pack last week for DC which was build 92002, but yesterday I see the page https://www.manageengine.com/products/desktop-central/service-packs.html shows build 92003. However the links all appear to still point at 92002, the download file is the same as before (the Updater refuses to accept as well), and the read-me link only shows changes up to 92002. What is going on? I've had some strange things happen with 92002, such as all my Windows agents tray
Version Downloads
I just downloaded and installed DC on a test server so I could try it out for another company I work for. How come the version I downloaded from the 30 day trail link is version 92025 and the version I'm running in my other offices is still at 92002? The hotfix links only go up to 92004 and when I download that it looks to be just SP2 and the updater says "this version is not compaitble with your product"? Good news is the the remote control seems to be working again in the 92025 version:). Any
Desktop Central webpage not coming up - Apache crash error
Hi team, We came in today and desktop central MSP is not working. From the logs and event viewer, we can see that the apache server is not running and keeps crashing. dcserverhttpd.exe , faulting module: libhttpd.dll . How can we fix the issue? I can upload the logs if required.
Desktop Central Build 92004
We are running DC Build 92003 on Windows server 2008 R2 with MS SQL 2008 R2: I just download Build 92004. But when I try to apply it, I get this error: The ppm file that you have specified is not compatible with this product. I refreshed the download page and re-downloaded the build. I am still getting the error above. JMichelD
Logon Failure. The target account name is incorrect
I am new to Desktop Central and in the process of adding computers. When adding some of them, I am getting the failure in the above subject line. This has happened on servers. I also get "the system cannot find the path specified" when adding WIN7 pcs. I have checked the firewall and turned it off and the systems are turned on. in the case of the subject line, I can RDP into the machine with the login credentials set in the Edit Credential button. But when trying to install the agent still resists.
reset software inventory and rescan computer
I have uninstalled some software that had different versions installed. Upon removal the software inventory still shows the older version even though it is removed. Is there a way to reset the software inventory and rescan the computer? I can remove the agent and reinstall to update and correct the inventory. That seems too cumbersome. Perhaps editing the database?
Technician administraton
We were going to add some new users to our DTC environment but wanted to limit their access. My intention was to be able to create them jobs they could push out. However it seems that the write feature gives them full access to any one area and read does not allow them to execute anything in any given area. Is there any middle ground where a user is given rights to execute but not create jobs created by an administrator?
MySQL database
Was the server worked well, it was a Windows Server 2008 R2, and one day the mother burned, move to another platform with Intel did not work, the Windows does not start, reinstall the screw on the other, now we need to pull the database from the old axis. What actions can be solve the issue?
Update from 92003 to 92041
I downloaded the Hot Fix "ManageEngine_Desktop_Central_9_2_0_SP-0_041.ppm" Update manager tells me that "The PPM file specified is not compatible with this product. What am I missing? Thanks
Inventory Audit Summary Report
We just started installing DC Agent to many computers and are getting a email the title of Inventory Audit Summary Report for the Domain "Workgroup" We have not found how this was enabled or know how to change it. Where might I find the configuration for this report. Mike
Migration of MySQL database Ms-SQL
I wanted to see how feasible is dektop Central migrate a MySQL database to SQL Server, the tool is able to withstand such changes.
Software Metering: Tracking Adobe Standard vs Adobe Pro
Howdy, We are trying to use Software metering to track the usage of Adobe Acrobat X Standard and Adobe Acrobat X Pro. While the usage is showing up it is identifying the products as the same. I believe that this is due to the following: The path and filename for both products are the same c:\Program Files (x86)\Adobe\Acrobat\Acrobat.exe The file version reported is the same (assuming both are at the same patch level, in our case it is currently 10.1.15.11) The product name as reported by examining
Agent connection history
Hi, Anybody knows how to find out from the desktop central server the history of agents disconnections. I am trying to find out when the agent disconnected from server (basically for how long it had been disconnected). Thanks, Roy
Roaming Users
Trying to get our external laptop users hooked in. I've got Desktop Central set-up in the manner below. Could someone tell me what settings I need to change in order to get this done? Because of the nature of our business I cannot allow direct access to the Central Server from the internet. The traffic has to go through the DMZ and I cannot place the Central server in the DMZ due to network routing requirements. I can see traffic into the DMZ from the Internet but I get no notification that the system
Custom Groups crashed after License-renewal and upgrade
Applying new License File to DC with upgrading to 500 Computers crashed the handling of Custom Groups. If i'm going to manage Custom Groups /admin/customgroups and select a Group to view, DC initially shows all Group Members and the correct count of them. Exporting this to PDF generates a Document stating "No Computers managed". Even if click on a ColumnHeading to sort the shown GroupMembers, the list disappears and i get the message "No Computers managed". Going to /inventory/computers and selecting
Different Domains
So I've set up a test Desktop Central server in my DMZ. Question. I'm not allowed to have traffic requests from inside the DMZ to the inside Lan and the Domains are different. IE. When logging into a server in the DMZ I would log in with bwhitson@XXXXXDMZ.COM When logging into a server not in the DMZ I would use bwhitson@XXXXX.COM Does anyone know of a way to pull user and computer information from the inside DC to the DMZ machine?
Desktop Central VS Desktop Central MSP
Hello, What are the differences between desktop central and the msp version? Thanks in advance
dcappcontrol.exe crashes
We're working on pushing out the desktop agent to all of our computers. I've got one XP box that keeps throwing errors. dcappcontrol.exe - Unable to Locate Component This application has failed to start because framedyn.dll was not found. Re-installing the application may fix this problem. I've tried removing and reinstalling the application. I've also tried the fix listed in Microsoft's KB 319114. Neither has resolved my issues. What other steps can I take to try to resolve this issue? https://support.microsoft.com/en-us/kb/319114
Issue with HTML5 viewer in Chrome/Insecure Ciphers
We're running into an issue launching the HTML5 viewer in Chrome 48, where upon launching a session we see this error: Secure Web Socket Connection (https:\\) to server failed. Please add the Server's certificate to browser's exception list. There is then an "Add Exception" button that attempts to bring up our server URL with :8081, assumingly to show the certificate and allow us to add it. This brings us to a Chrome error page stating: "This Webpage is Not Available ERR_SSL_VERSION_OR_CIPHER_MISMATCH"
Several klients have event it 103 - even the Desktopcentral Server itself
Desktop Central Server is not reachable from this computer. Check whether any firewall is blocking the communication or if the Server is down.Configurations deployed will not be applied to this computer till the server becomes reachable. Also can't login into DesktopCentral on the server there is this Application error Faulting application name: dcserverhttpd.exe, version: 2.4.12.0, time stamp: 0x550eaef9 Faulting module name: mod_jk.so, version: 1.2.37.0, time stamp: 0x4fcc8663 Exception code: 0xc0000005
Template: Self Service Portal - Desktop Icon
This Self Service Portal is exactly what we been needing for a long time. But the way users get to it is not so great. We need some simple shortcuts. Can we get a Template for a shortcut deployment for the users desktops & start menus. Thanks,
Migrating to SQL Server error on login
I want to migrate the PostgreSQL database to SQL Server 2008 R2 on another machine. I cannot use the sa account to do so. I need to use a Windows account, and I want to use an account dedicated to Desktop Central. I need to know the minimum rights the account needs to accomplish the database migration. I also need to know if that account is then used afterwards by Desktop Central to access/write to the SQL database and the minimum rights it needs for that. If necessary, I am ok temporarily giving
MS SQL Database Migration
Good Day, We are currently going through the process of migrating all of our SQL databases from SQL 2008 to SQL 2012, I cannot find documentation for moving our desktop central database over. Could someone please point me in the right direction for this information? Thank you.
Migrate DC build 91085 from 32-bit to 64-bit
Have a business need to migrate our DC instance from an old 32-bit server (Win 2k3) to 64-bit server (Win 2k8 R2 or higher). The documentation I found (https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html?dci) says to NOT migrate from 32 to 64. Is this still the case? Isn't there anything I can do to migrate the data over/restore the database on a new server? Thank you, Spence Lome
Desktop Central 9 and Kaspersky
Hi, we are evaluating Kaspersky Business Select. After AV-Client installation users report using outlook and especially public folders is very very slow. About 10 sec from message to message is normal. Tried with MS Office 2010 and 2016. Version: 9.2.0 Build No: 92041 Are there any known conflicts? Thanks in advance, Felix
Agent Deployment via GPO Startup Script
Hi I'm having problems deploying the Desktop Central Agent via a GPO start up script. I have followed the instructions to the letter, but cannot understand why it isn't working. I have also noticed that there is a slight conflict in the instruction for this in two locations on your website - basically lines 17 and 18 differ between them - https://www.manageengine.com/products/desktop-central/agent-installation-knowledge-base.html#Configuring-Windows-Firewall-and-Enabling-DCOM-in-the-Client-Computers
Uninstall Desktop Central
Dear Sir/Madam, For some reason I'm unable to start or uninstall my Desktop Central. Please advise how I can manually remove it. (Try control panel but no success) I would like to reinstall again with the current latest version after this. Regards, Min Wai
Re-adding machines from AD
I have noticed (and been informed by ManageEngine) that if you go to SoM and delete a machine, or if you have the settings set up to delete inactive machines after x days, you cannot re-add from AD, you have to do it manually. Is there a way to disable this, or do a 1-time sync to import? We often have temp users who use a machine for a few weeks, they then leave, the machine is collected and placed back in to storage until we get the next temp / contract worker, and it could be weeks before the
Desktop Central Forcing Windows 10 to reboot
Good Afternoon, Is anyone aware if this is a know issue? A couple of members of staff have said that since upgrading their machine to Windows 10, Windows Updates have been forcing themselves through (even though this never happened on Windows 7) and they are also getting a prompt after a Windows update has been applied (without their input) to sat their machine will restart in 15 minutes, with no option to postpone the restart. Has anyone else experienced this? The automatically applying Windows
DCMSP Agent logs
i'm trying to extract DCMSP agent log fils, but it doesn't work, can anyone show me how to fix it? Desktop Central Windows Agent From the computer, where you have installed the Desktop Central agent, perform the following operations: Go to command prompt and navigate to the location, where Desktop Central Agent is installed. For example: C:\Program Files <x86>\DesktopCentral_Agent\bin Type, dcagenttrayicon.exe -logs and press enter You can see that the Desktop Central logs will be extracted and archived
data model PGSQL or MSSQL ??
Hello, Every day displays a message on the screen "Support for MySQL has Ended! Migrate your database to PGSQL or MSSQL, in order to upgrade Desktop Central to the later version". Before migrating , I would like to know if the data model is the same. I have many SQL statements to make reports. They would work in the new B.D. ?
SMTP relay for office365 email alerts
Gday all, i have created an SMTP relay and included that IPV4 with the SPF so it allows from the sending IP so i can get my alerts from desktop central. The issue i have is, if i change the mailserver to the MX record of the new office365 and click test email on port 25 it works. If i also use authentication it works but i didnt want to have to rely on using smtp auth with TLS, hence the relay. Is there a way to force it to use the relay as it works but when i click save it says it cannot authenticate?
Adding workgroup
I am unable to select computers with given credentials in workgroup
Custom - Modify - Login page
Is there a way to modify (customize) the login page. Having this open to public and advertising what type of an application it is a security risk. I would like to know if it is possible to just show the login form.
Manage Licenses - Network Installations vs. Managed Installations
When managing licenses (under Inventory), what is the difference between a network installation and a managed installation ? We have both Windows 7 Professional (x64) and Windows 7 Professional (x32) installed on domained machines, but having added licenses for both, the 32-bit installations appear as managed, but not networked. Any help in understanding this would be greatly appreciated. Thanks.
Desktop Central Updates
Its nice that Desktop Central 9 lets you know there is a system update or 'hotfix' available on the login page, but can't you add a place to get that download after login? Currently the login page does not display your current version, and I don't memorize my current build number. You already have a nice little build number link that pops up a display of information can't you include a link to whatever the newest hotfix is also?
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