Desktop Central EC2 Server in a AWS - Private AZ and public Network Load Balancer question
Hi everyone, I currently have a ticket open but would like to see if anyone has found a solution. Placed my DC Server in a private subnet with a route to my NAT Gateway. I have created the proper security group with all necessary ports (per ME's docs for DC) and attached it to the EC2 instance. The connectivity tests all pass. Placed a network load balancer in a public subnet (same AZ and using an elastic IP passing all the TCP port requests) and registered the private EC2 as a target (configured
Add ticket # field to the "Create Support File" page in the DC console
If you'd add a "ticket #" field to either the "Create Support File" page in the DC console, it might help to prevent so many extra tickets from being opened! You are already doing that via the web page we use to manually upload files (http://bonitas2.zohocorp.com/)
can i update desktop central 8 to desktop central 9 without uninstall desktop central 8?
hello my name is Husein fadilah i'm from indonesia.. my question is can i update desktop central 8 to desktop central 9 without uninstall desktop central 8? how to fix it? now i am use desktop central 9 thank you, atur suhun
report of scan is successfull or not for assets
HI, is it possible to make a report on a daily basis which show all assets and the scan result. we would like to see this on a daily basis. Thanks. Best regards Thomas
Windows 10 Version 1607 Patch Management
W10 Version 1607 is near end of service. This is what Microsoft says in the End of Service article https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet Windows 10 will have feature updates released twice a year via the Semi-Annual Channel (SAC). Your device needs to install the latest version (feature update) before your current version reaches end of service to help keep your device secure and have it remain supported by Microsoft. Each Windows 10 version will be serviced
Attention, Windows 7 and Windows server 2008 R2 users! Meltdown, Spectre bugs can still sting you! (CVE-2018-1038 & KB4100480)
Meltdown and Spectre bugs that could give away data in the protected memory were discovered recently. Microsoft's kernel patch fixes in January and February meant the dangers were allayed, but Sweden based researcher Ulf Frisk says, "no"! Who's at risk? Users with Windows 7 x64-based systems or Windows 2008 R2 server, who have installed any of the servicing updates released during or after January 2018 are prone to remote code execution and elevation of privilege. How is the vulnerability exploited?
Integration with xyicon/spacerunner
Hello, I'd like to manage it system with floorplan view, in a single console, for assets, tickets and network... I Found Xyicon/spacerunner product that is based on floorplan view could you analyse if it's possible to sync data beetween manage engine product and xyicon please, or use a similary view Regards Cyril COHU
Automate Patch Management
Hi, can anyone advise please? I'm looking to set up automatic patch management and when I come to choose my target, can I use wildcards? All my PCs and Laptops start PC or LA. I don't want to include any of my servers. Is this just as simple as putting PC* and LA* or is there a little more work to be done with this? Thanks in advance.
Report on file version of an exe
I need to find all the file versions of a specific .exe file in our environment. Is there anything in Desktop Central that will aid that task? Thank you.
Desktop Central MSP - Outdated Portal Videos
I am trying to learn and understand more about Desktop Central MSP but the online portal videos are outdated. Can anyone point me to the right direction? I am currently using the videos section of this page: https://www.manageengine.com.au/desktop-management-msp/?dcltree
Any news about function "scan drivers to update" ?
Hi Do you have any news to integrate in dc a new function to "detect and update drivers for desktop"? Dc works very well for patch Microsoft and other software, in a single console. But for drivers, management is not concentrated. I setup "hp support center" or lenovo support tool for each desktop, but i need to go on each pc at regular time to check and deploy drivers update detected by manufacturer tools. Do you have an eta for this? please In the first place, the important thing would be to have
Any one else unable to download Ms18-MAR2 24074 ?
I can download it from MS but my patch DB is failing when trying to dl. The rest downloaded just fine. I did notice that this patch DB shows that patch as 16 megs but MS has it at over 300. Seems 16 meg for a rollup is very small.
How can I disable the - License limit has reached for customer - emails?
I'm running DC-MSP and did a client rollout this weekend. After the rollout I began receiving alert emails from Desktop Central informing me that i have exceed my license limit. I emailed the licensing group yesterday but have yet to hear back. In the meantime I have received almost 200 copies of the same message and it shows no sign of slowing. My questions: 1. How do i get the licensing group to respond in a timely manner? Is there a phone number I can call? 2. How do I suppress that message or
Access computers outside company
Can any one guide me how to do and what to do to access laptops with DC Agent when they are outside company network, for example business trip. At the moment I have only DesktopCentral Server instaled on windows 2016 Pleace guide me step by step. Thank you
please add a "checkbox available" in strategy integrity, for patch that has no gravity mentionned
*hi, could you add another "checkbox available" in Patch managment\strategy integrity please. This checkbox will be for patch that has" no gravity mentionned." Some patchs have no gravity when they are available in DC, and, actually only patchs which have got gravity calculated/mentionned could filter in healthy/no healthy system Actually, without this checkbox, in strategy integrity, i have desktops whitch are into healthy column/filter, altough they have patchs to deploy.... (so they need to go
Desktop Central Integration With Salesforce
We want to fetch some data from desktop central to salesforce in real time. is there any way to do it?
Windows 10 Feature Upates deployment
We have a mixed environment of Professional & Enterprise and I can't figure out how we would disingwiseh feature update deployments for the different releases of Windows 10?
Find EXE
Is there any way to get a report of machines that have a specific EXE on the computer?
After software removal, software still reads in desktop central as being installed on assets
In our office we've had an issue with Plangrid being auto installed on all the computers and causing issues. So recently we finally worked out how to remove it and stop it from being auto-installed. However, after doing this desktop central still shows all the computers as having Plangrid installed. Doing a scan doesn't change the reading. Reinstalling the agent doesn't change the reading. The only solution I've found so far is to completely remove a computer and then re-add it, only then does Plangrid
Previous configuration in progress
How do you tell what the previous configuration in progress is? I know of no other configurations in progress.
Help, can't turn off Lost Mode.
We have activated Lost Mode on a phone which has been found but we are unable to turn off lost mode on the web interface. When we go to Stopping Lost Mode will disable the device lock. Specify the reason for stopping Lost Mode. type in a message and click 'Stop lost mode' nothing happends. The button clicks but the window stays up on the screen like it didn't actually do anything. We are running Build Version:92302 Any help is greatly appreciated, thanks.
Separation of duties
Hello - New to DC. The desktop team already uses DC to patch workstations. I'm testing it to replace Shavlik for Server patching. Is there a way to separate the patches for approval between workstations and servers including 3rd party patches?
Remotely View Browser History (Edge)
Does Desktop Central have an easy way to remotely view a users browser history? Specifically when the user is using Edge as their primary browser.
Desktop Central silent install using MDT
I am trying to deploy DesktopCentralAgent.msi using MDT 2013. I know that you can deploy using GPO but I would prefer to use MDT. The issue I'm having is none of the silent switches will work. Any advice would be greatly appreciated.
Unable to access webconsole
Hi , Desktop central service starting successfully but unable to access web console. After long time it is showing upload logs message ,anybody help to resolve this issue.
Is it possible to configure Desk.Cent. to use WSUS as a source for updates?
Thanks to the Powershell script created by Overdrive/AdamJ (Spiceworks), our WSUS servers our very, very efficient. Is there a way to configure Desktop Central to use our WSUS server(s) as sources and "authority" for updating our Windows workstations?
23662 MS18-JAN5 Prerequisite Handler for Meltdown and Spectre wont download
When my server tried to patch id 23655 it wants to download the prerequisite file. 23662 patch id. Out server keeps failing to download this patch. 1 >> Downloading patch MeltdownSpectrePreReqx64.exe . Please wait... 2 >> MeltdownSpectrePreReqx64.exePatch status : Download blocked by firewall/antivirus.Enable firewall configuration or exclude antivirus to allow downloads from http://patchdb.manageengine.com. Then central server does not have an antivirus running and we added http://patchdb.manageengine.com.
Problem in starting database
Unable to start Desktop Central server Problem in starting database Solution Contact Desktop Central support with Logs. If the problem persists, please upload the logs to support for further assistance. Can someone help me?
Remote Desktop MAC High Sierra
Can't remote into my MAC High Sierra after updating to .180 today
VMware VDI templates
Can DTC deploy patches to the VDI templates?
Windows 10 Dependency patch get deleted
I had the windows 10 fall creator dependency patch stored in my patch store and then noticed it tried to download it again and could not so it is now gone from my patch store. this is the 2nd time it has happened is there was so that it will not try to download or delete this patch?
Patching clients in the DMZ
Which ports need to be opened up and which direction in order for Desktop Central to patch clients in the DMZ. Desktop Central server is not in the DMZ (FYI). Thanks.
Let user decide when to install patch/update
Is it possible to let the user decide when to install a patch/update? It would be great if the user could decide "Install this update in 5 hours" or "at 16:00h" (when he leaves the office). Is that somehow possible? I do not want the patches to disturb the users during daily work. However, waking up the computers via WakeOnLan during the night is not an option for certain devices.
Patching Servers in the DMZ
Which ports are required to be open up to have communication between servers in the DMZ and the Desktop Central server?
Why have a support phone number if you never answer it? Why do I know more about the product than your online chat support techs?
In all the time I've been a customer I've NEVER been able to reach anyone for phone support. Every time I call I get a voicemail. Not the kind of support for software that my School District is spending in excess of $60,000 per year for. While you software is great, your phone support is non existent. I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
Can remote offices communicate with Desktop Central server with a ddns service?
Hey there, I use Desktop Central for my LAN devices efficiently, for at least six months now. Likewise, yesterday I deployed agents in a remote office to manage some of the devices there. During the deployment I set up server's public IP address in order to achieve communication. But that IP is dynamic and as a result, it constantly changes. Is it possible to set it up with "Desktop Central IP address" field as a ddns service URL instead? If indeed this is possible, do I have to set up new "Remote
Is our product affected by this flaws?
Multiple Critical Flaws Found in Zoho's ManageEngine: https://threatpost.com/multiple-critical-flaws-found-in-zohos-manageengine/129709/ We are using Desktop Central Build Version:10.0.143, ServiceDesk Plus 9.3 Build 9334 and AD Manager Plus Build Version: 4116. Is our product safe or affected? Thanks. Roy
Search button should not default to "Features and Articles"
It looks like your marketing department is taking over your UI choices, because it makes no sense for the main search button to default to "Features and Articles". The only thing I ever need to search for inside the application is computers.
Removing a computer from management
We have computers that are placed in storage for some reason or another and I would like to remove them from DC management until placed back in service. How do you remove a computer from DC management?
What have you done with SEARCH in version 10.0.179
Searching for specific computers is a constant task within DC. Now everytime I have to click to get a new page, change fromt articles to computers and then type the name. Am I doing something wrong? This way is not the way to everyday use. Thanks, Juergen
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