dcconfig.exe issue
Hi, I recently pushed updates out to a lot of client machines and even though the updates have now installed, I noticed that dcconfig.exe was still taking up a lot of CPU on a number of clients. For example on my laptop, it is taking up as much as 25% and the fan on my laptop is going crazy. Is this a known issue?
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
Experiencing slow performance with remote control
Hi, So this issue has been ongoing pretty much since we started using EndpointCentral years back. I was wondering if anyone else has experience similar issues? We used to have a lot of disconnections or not being able to connect, that seems to have gotten
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Domain for Apple updates not connectable
Hi, since today our DC notifies me that it can't connect to the domain for Apple updates. When I navigate to https://secure-appldnld.apple.com:443 with my browser I get an "access denied" message.
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Why have a support phone number if you never answer it? Why do I know more about the product than your online chat support techs?
In all the time I've been a customer I've NEVER been able to reach anyone for phone support. Every time I call I get a voicemail. Not the kind of support for software that my School District is spending in excess of $60,000 per year for. While you software is great, your phone support is non existent. I always end up having to use the online chat support, and when I ask a question I always get Vinoth Kumar who always spends 15-20 minutes (and sometimes days) trying to find the answer to my question.
Search button should not default to "Features and Articles"
It looks like your marketing department is taking over your UI choices, because it makes no sense for the main search button to default to "Features and Articles". The only thing I ever need to search for inside the application is computers.
ServiceDesk version 11301 is incompatible with DesktopCentral version 10.0.707
I have installed the latest version of ServiceDesk and lost connection to DesktopCentral. I updated the DesktopCentral to version 10.0.707 provided in this link: https://www.manageengine.com/products/desktop-central/service-packs1.html I have exactly
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
2018-06 Delta Update for Windows 10 Version 1607 for x64-based Systems (KB4284880)
Any one else having issues with this - says it missing but fails to install. If I run it manually says it is not required. ME support have told me they have fixed it but it still isn't working
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
Publish other changelog
Hi Currently, to know what's changed in desktop central you have to enter your current ME DC version's number and then you see a whole list of changes. But when you install an update, another changelog appears which shows the changes clearly per version number. I find that one to be much more useful, to know whether or not an update is necessary for me. Could you please publish that one on your website?
Health Not Available
Is this ManageEngine's greatest kept secret? I see no answers here on this issue, just a question a user posed and was never responded to. Nothing on search engines .... like we can't speak of this lest it get erased. I was happily humming along and all
UI / Links
This newer interface is lacking and leaving much to be desired. Putting all of your search results in a small frame inside a window, despite selecting 100 to view defeats the purpose. I want all of my 100 results in a list, not crammed in to a small
MDM_AGENT not work
Hello MDM agent does not work on Mac OS No icons at the top of the desktop Permission request is not asking
Please fix APFS disk usage
All our macOS assets are showing disk usage incorrectly due to how APFS is reporting disk usage. Can you fix this please? Actual capacity is 251GB (formatted) Actual capacity is 251GB (formatted)
Automated Patch Deployment reboots multiple times with no signs of update.
Users complain that they are being asked to reboot over and over when applying patches through Automated Patch Deployment. They do this and nothing happens and they get asked again over and over to reboot. I can go to the windows option "Check for Updates" and let the updates go through that and
Enhanced APD. We have tried it, and we hate it. How is this working for others?
Formerly I had "one" patch deployment schedule working for weekends. Machines which were not reachable, due to being shut down, or mobile workstations, would patch as soon as they were turned on, or connected via VPN, as soon as they connected to our DTC server. That worked well for us for a matter of years. I kept the old deployments until they would have been automatically deleted, before recreating them with the new "enhanced APD. Now what I have found, is we have no way to achieve patching to
Disk usage display for Linux
At the moment the disk usage pie chart displayed for Linux hosts isn't very useful if you're using LVM, as it just displays 100% used of an aggregate of all the devices - e.g. I have a new, unused desktop that has 1TB / 8TB /data 256Gb /scratch and the inventory page will display 9.3 TB at 100% usage. A useful output would to instead list the output of "df -h" excluding items matching udev, tempfs, /dev/loop - so for me this would be /dev/mapper/ubuntu--vg-root 915G
Desktop Central cannot track licenses for Adobe Acrobat DC (2015)
Submitted this issue early Jan 2019 ticket #540814 Was told that this would be added to the roadmap and I will be updated. We are nearly half-way through the year and I have not received an update. This concerning a feature that desktop central promised to deliver. I'm not saying that adobe makes it easy on your developers and I'm expecting changes overnight. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc-installs Also hard to explain to my supervisors
Metro app scan failed due to DLL not present in the client computer
I'm seeing the following error at the top of every Agent detail/inventory page since upgrading to version 11.3.2428.21: Metro app scan failed due to DLL not present in the client computer Thoughts? Bug? The upgrade appeared to go fine, and the Agents
System Changing Asset States.
The system will change an asset state from "In Use" to "In Store" when a user is termed. How do we disable that?
Display Driver Uninstaller (DDU) - command line package loops (status always in progress)
DDU download >> https://www.wagnardsoft.com/ Here is the info for CLI commands for DDU >> https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1091 here is my package >> package will unzip and run, but the status will remain "in progress" and appears it will run on a loop until the package is suspended. What do I need to add to have desktop central indicate that it ran this command successfully without remaining "in progress"
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Desktop Central DS Install locking AD accounts
Every since we upgraded to 10.0.347. when ever we try to install a new DS at a site, Desktop Central locks the AD account without installing the server. The error then reads in Desktop Central "The referenced account is currently locked out and may not be logged on to." We can unlock it, repeat and same issue. We even tried with my AD account and my managers account. Verifying they were not locked to start. Once you attempt to install the DS, it errors out and locks the AD account. This is causing
Desktop Central Build 10.0.321?
Hi, since last friday there is a message on the dc login page telling that there is a new build 10.0.321 of desktop central. But if I follow the link and navigate to https://www.manageengine.com/products/service-desk/plugin-service-packs.html the latest listed build is 10.0.291. To make it completely strange: When looking into the build information of our dc it says we're running buld 10.0.310. What the heck is going on there??
Software-Inventory reports NO installation date for some applications
I need to know the installation date for applications I deploy using desktop central, because I have to make statistics showing how long (how many days) it takes to deploy a patch to all client machines. For Java and for Adobe reader, software inventory shows me an installation date - fine. BUT for Adobe Flash Player (both FF plugin and IE activex) and for Mozilla Firefox, DC's software inventory only shows me "--". And this is not a windows bug, because Windows "programs and features" control panel
DesktopCentral inventory reporting software packages twice on each PC
DesktopCentral software inventory is reporting many packages twice in the displayed list for each PC. This means the inventory lists are long as each software item is listed twice, and those that are licensed are reporting twice as many licences in use than there should be. I'm sure it didn't used to do this when we first started using it. Has anyone else experienced this behaviour and have a solution ?
Some asset management issues in DC 10.0.433
Hi. I found some issues in DC 10.0.433 1. On "Computer Details" page "Last Boot Time" field not show value (see screenshot computer-details.jpg), but this value show in computers list view (see screenshot computers-list.jpg) 2. On "System Manager\Services" page services with non-english (russian) name showing as non-localized (see screenshot computer-services.jpg) 3. On "Computer Details" page in "Software" section some rows about software are duplicated (see screenshots computer-software-1.jpg,
Maximum Uninstall attempt reached (notification when trying to remove UEM Agent)
I need to know the info to bypass this stupid notification!!!.. Waiting 30min to remove the agent is dumb..
Restart, WOL, etc must be executed one by one
Since upgrade to DC 10.0.702 we have to Restart or WOL the Clients one by one. When selecting Clients, the selection is sometimes deleted while selecting more clients. Or the selection is possible, but unaccepted by DC (see screenshot below) [Very annoying
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
Software version shows older one even after patching
Guys, Anybody noticed the below problem. Wondering if its just for our environment. We are pushing patches as released for a few third party applications through Auto Patch Deployment. After successful deployment, the machines shows up in the inventory
Prohibited Software changes will no longer save
Good Afternoon, I am trying to make a change to one of the paths in my Prohibited Software. When i try to save i get an error that says Oops Something went wrong. The request could not be completed. Please try again! If problem persists, contact support. I
Agent connection when moving hard drive to a new machine.
When moving a hard drive to a new machine for a hardware refresh, we notice that the agent connection doesn't seem to resume when the new machine is running, even though the name has not changed. We did notice that sometimes it does resume when moving
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Desktop Central - Inventory Page - "Summary generation in progress ..." is stuck until I restart the DC Service.
When I click on "Generate Summary", it gets stuck at "Summary generation in progress" until I restart the DC Service. This can happen for days until I manually restart the service.
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