Harddisk Encryption
Hey, Our company wants to roll out an minimal level of security for desktops, laptops and other devices. One part is the default setting to encrypt harddisks. Can i verify within Desktopcentral that the machines have encryption enabled? Right now i can not find it. Hope to hear from somebody.
Apple Configurator 2 & Anchor Certificates
When configuring the apple configurator with the MDM Server, I have typed in the Name and URL, but it says that it can't find server. I seem to get "further" if I just type in the IP address and let it search for the server URL. To be clear, I type in name of "MDM-Test" and hostname or URL of my ip address of server. When I click Next, I see the following message as it searches: Fetching trust anchor certificate from MDM Server. It times out after a few seconds with "Unable to verify the server's
Desktop Central Free Training ! Season 3 - Remote Control
Join us on a free training on Remote Control on Sep. 14th at 11:30 EDT (USA, UK, Canada and Mexico) & 06:30 GMT (Europe, Middle East, Asia and Australia). Here is the agenda of the training program. Resolving help desk tickets Learn how to use remote control to install Adobe Acrobat & troubleshoot WiFi related issues. Troubleshoot system slowness Explore how to of use various tools like, Task Manager, Chat, Disk Cleanup, CheckDisk, Defrag, etc, to troubleshoot system slowness. Enforce Power Management
Modify Scheduled Patch Deployment Notifications
We have numerous scheduled patch deployment jobs that are executed nightly with notifications generated for each task. The tasks are configured to address specific groups of machines. We would like to be able to modify the subject line of the notification email that's generated when the task completes so our technicians have an idea of which group of servers the notification addresses. Is the possible or planned? Thanks
Functionality of Custom Group
Hi there I got some need where I could use Custom Group, but.. Can't understand functionality of Custom Group. For example - Create Group with machines where Skype 6.x Installed (Software Name = "Skype 6") but I can't see this group when try to create deployment Our build 92082, previously we used Custom group to export lists and copy/paste them to targets but now it's impossible to paste many machines. Any other options to find machines with specific software and use it for Configuration? BR Dmitry
Inventory Scheduled Scan Display Bug
Desktop Central Version 92081 On the Inventory > Scan Systems page, the notice about the next Scheduled Scan is incorrect: However when you click the Edit link the date and time is correct: Thanks Adam.
Handing of Missed Deployment while using APD
recently we started testing Desktop Central to replace our patch deployment solution (WSUS junk) and after setting up 2 groups (Monday and Friday) for nightly updates I've seen that 2 people whose PC's were out of the building (laptops) both have missed deployment schedule. Currently we are testing with Monday 00-06am and Friday 00-06am deployment policy. We have daily scan/download policy to make sure all patches are available and deployed. What is the recommended handling or configuring deployment
Chat window time-out
Is there a way to edit the amount of time in a chat window before it times out? We the technicians would like to chat to each other throughout the day without having the chat window timing out. Thanks, Josh
DC scan other domain
Hi, we are one domain , every day when DC system scan workstation we receive message to add new domain my question is do we have option to blocked others domain or keep the system scan our domain only . thanks
OS X Agent Issues
Hi All Having issues with getting OS X Clients to show up within SoM if they have already previously been removed from Desktop Central I've enabled Remote Login on all my clients, have enabled the root user, and updated the records within Desktop Central accordingly. Any ideas would be greatly appreciated. Thanks Mitch Sullivan Sydney.
Configuration Status Updates Not working - Build 92095
I'm having an issue with configuration status updates not changing. Everything seems to be working with the exception of the config update status. All clients show the same behavior. Select deploy all missing patches (scheduled or immediate) Client receives the task, install the patches, reboots if specified Configuration always shows ready to apply Software deployment configuration status updates correctly. Permissions and communication look to be correct. Agent Troubleshooting/Diagnosis tests
Restricting access to updating iOS
Running [Build No: 92041] With the new iOS 10 coming out we wanted to restrict our users from updating iOS right away. Is there a way we can do this through MDM? Thanks, Josh
restrict Support Module
hi, please provide query or option to restrict other users like technician to view support module because some users have privilege fro remotely or deploy only and no need to give them privilege to see support module please help. thank you
Self service portal application "run as"
We are running into an issue publishing eQUEST application via the self service portal, the application installs itself but it does not get initialized properly. The software support tech said the package needs to have the user logged in and to use the "run as administrator" option to install properly. Is this possible when launching an install from the self service portal?
Windows 10 Apps
Hi, How to Stop Windows 10 Apps using Desktop Central. Regards, S.Seetha
ManageEngine Desktop Central : Jul 2016 - Patch Tuesday update
Dear Team, Greetings from Desktop Central. Here is a quick update on the July 2016 Patch Tuesday. New Security Bulletins : Security Update for Secure Boot (3177404) - Supported Security Update for Adobe Flash Player (3174060) - Supported Security Update for Windows Kernel (3171910) - Supported Security Update for .NET Framework (3170048) - Supported Security Update for Windows Kernel-Mode Drivers (3171481) - Supported Security Update for Windows Secure Kernel Mode (3170050) - Supported Security
Security Update for .NET Framework not showed
We 'have 6 MS windows 2012 servers with any version of .net framework. Till last July we found any security update for any .net version listed into missing patches. Now even if Microsoft released new security update (MS16-091) on all server not .net fix is listed, while MS MBSA and Windows Update show it as required. I tried to force DB refresh, inventory and scan all systems but nothing changed. Do any one have same issue ?
The version of Chrome reported by the software scans does not match the version installed
We have a few computers where the version of Chrome browser being reported does not match the actual version installed. However if we see what patches have been installed, the report shows that Chrome has been patched to the actual version installed. Is this a normal behavior? Thanks.
Patch Deployment of All Highly Vulnerable Systems?
It use to be if you created a patch deployment of systems that didn't have identical patch needs you would receive a warning message stating you are about to push patches to a system that may not need it. Such as mixing 32 bit systems with 64 bit systems. I notice ManageEngine no longer gives this warning message does this mean it's been fixed so all highly vulnerable systems can be deployed at once?
Launching program
I've download and installed the 30 day desktop trial version but cannot log in. Can anyone help? Thanks.
Is it possible to allow users to have some control of patch/software deployment downloading?
We have multiple users who are requesting for a level of control for when they download patches/software. There are two main factors for this request: 1. Extremely low bandwidth situations - where people are using dial up, etc, the patch/software download saturates the connection 2. Metered data transfer - where we have to pay per MB of data used (in an airplane, for example) 3. Scheduled connections - some of our connections cost more to use during the day. Is there some way to
Install Windows components like SNMP?
I need to install and enable the SNMP service on my desktops (for Opmanager to see them). Is there a way to install Windows components using DE? I know it's possible using ocsetup in Windows and sysinternals psexec like this: psexec \\COMPUTER –u USER –p PASSWORD “start ocsetup snmp /quiet /norestart”
Wipe for Laptops
Hi All! DC has nice feature - wipe for mobile device. What about wipe for laptops ?? http://odarchuk.com
Where to find latest Hotfix?
We're on DC 92080. The latest SP on the DC_SP-and-Hotfixes_Site is 92082. The actual Version seems to be 92093 with Autoapproval supported since 92091. Where can i find the most recent Version? Kind Regards Rainer
After migrating to MS SQL
Hi, I've recently migrated the patch management database to our MS SQL server. I see that postgresql is still running in the task manager and ME is the only software that uses it on our server. Is it possible to deactivate it completely and remove the according data from the server safely?
Exchange Anti-Spam Updates / Windows Defender updates
I never see these become available for approval or deployment. Does ManageEngine not support the Exchange Anti-Spam Updates or Defender updates? We do run a very nice behavioral based AV but like to run Defender as a backup. As far as the Anti-Spam updates, I don't see how that is not happening. We also run an anti-spam firewall between our Exchange and the WAN boarder but it doesn't always catch everything and it's nice to have those Anti-Spam Updates. Thanks,
Configuration check
If I create a configuration for all users to place an entry in the registry and that entry is deleted by the user. Will Desktop Central check and if the registry entry has been removed, will it reapply the configuration? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Desktop Central MSP API?
I'm wondering if there is an API that would be accessible through PowerShell to be able to run custom reports? I need to pull a Missing Patch report for multiple clients a week before their scheduled patch deployment, and using Powershell would make this very easy for me instead of having to filter out everything manually (very tedious). Any help would be greatly appreciated!
Remote Server download all languages patches
Hi there I can see that all our Remote DC servers downloading all language patches even not needed for current region For example London DC has only English language machines but I can see packages for Russian, Chinese, Romanian In case of Windows 10 patches too big, it's extremely loading WAN. It has to be redesigned to optimize Remote DC sync... Dmitry
Java 32 bit and 64 bit versions are not being patched automatically
hi guys i have a dilema where i have machines with both versions of Java. 64bit is showing up as needing a patch and gets patched however 32bit is not showing as needing a patch even tho there is a new version available just as the 64bit version. I am told that Desktop Central if it sees both versions it can only patch the 64bit version. Has any of you seen this, any reason why it cannot patch both? Obviously we can do a manual deployment but it would be easier if it was to see the required patch
Deployment Policy updates in latest hotfix
I recently updated to 9.2.79. I brought this up during a chat but didn't think i was able to explain it well enough with out screen shots. In this update there is a new feature under deployment settings call "Preferred Week(s) for deployment. In the below example i have selected to deploy my configuration on the Monday of the first week of the month. The problem is, and this may sound simple but hear me out, is that it is not defined what a week is. There are several possible answers here and i
Scheduled reports that only trigger if not empty.
I thought a possible good option would be to only e-mail out a report if the report isn't empty. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Desktop Central Server Dead
Hello! The hard drive on my desktop central server died and I am unable to retrieve the desktop central files and database. I will need to fresh install Desktop Central on a new machine. Once I do this how to I get it to talk to all of the machines with the agent already installed? Or will it find them automatically? Thanks for any help!
Custom groups using custom data
I would like to be able to create custom groups using the custom data fields. Is this possible? For example, I add location information and would like to create a custom group based on that location. I don't see how to do this. We are on version 90029 but planning on updating soon. If it's not in our current version is it in the new version? Thanks! Amanda
ManageEngine Desktop Central : Aug 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the August 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3177356) - Supported Cumulative Security Update for Microsoft Edge (3177358) - Supported Security Update for Microsoft Graphics Component (3177393) - Supported Security Update for Windows Kernel-Mode Drivers (3178466) - Supported Security Update for Microsoft Office (3177451) - Supported Security Update for Secure Boot (3179577) - Supported Security Update
Postpone reboot...
Is it possible to increase the time to postpone a reboot up to 8hrs. Right now users get the option to postpone for min 15 min - max 4hrs. We would like to give the option to postpone for up to 8hrs. Reason being, developers certain users are very sensitive, if they are interrupted or "constantly" prompted every 4hrs to reboot if effects their productivity. This way they can postpone for their 8hr workday and reboot in the evening. Thanks.
Patches failing to download
Hello I am seeing a portion of the patches I need not being downloaded - most download successfully, but there are quite a few that fail. When I download them manually, however, by clicking on the link in the Patch ID window, I am able to download them to my computer. Please advise.
Desktop Central Free Training! Season 2
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: Here is the training agenda:
Freshly installed Mac Agent not reporting in or showing as active...
After enabling root on a remote Mac, running El Capitan 10.11.5, I successfully pushed the Mac Agent to the system. However, the system is not reporting in to DC and is showing up as offline. I have confirmed that it is actually online and working correctly. SOM report for the Mac (names have been changed to protect the innocent) Computer Name Domain Name Agent Status Last Contact Time Agent Version Remarks computername DOMAIN Installed Successfully -- 9.2.034.M The Server Name and Server port
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
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