2024: A feature retrospective
2024 has been an extraordinary year here at Analytics Plus! We've rolled out a series of major product updates, including the highly anticipated launch of Analytics Plus 6.0, designed to supercharge your IT operations. Keep reading for a roundup of the
Planned annual EU and AU Data Center Maintenance | 2024
Dear customers, The annual infrastructure maintenance for our EU Data Center is scheduled for 8th December 2024, between 02.30AM and 05.00AM CEST, and on 15th December 2024, between 02.30AM and 05.00AM CEST. The same infrastructure maintenance for our
[Whitepaper] 5 analytical capabilities every IT team should adopt for survival
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Non-Gregorian Calendar Support in Analytics Plus
Hello, I’ve been an ITSM consultant for various companies for many years, and I always recommend Analytics Plus software to all organizations. The issue I’m facing is that some organizations in Arabic-speaking countries use the Hijri and Solar Hijri calendars.
[Free e-book] Deliver exceptional employee experiences with analytics-powered service management
Hello there, Employees today expect seamless, high-quality service desk experiences. Building an employee-centric service desk is imperative for the seamless functioning of a modern workplace. Our latest e-book outlines four analytics-powered ITSM strategies
Planned US Data Center Maintenance on 23rd and 30th November 2024, between 08.30PM to 12.30AM PST
Dear customers, The annual infrastructure maintenance for our US Data Center is scheduled for 23rd November 2024, between 08.30PM and 12.30AM PST, and on 30th November 2024, between 08.30PM and 12.30AM PST. This maintenance has been planned during non-business
[Free webinar] 4 analytics-powered ways to uncover alarming gaps in your cybersecurity strategy
Hi there, As your organization's IT landscape evolves and matures, hidden vulnerabilities in your current cybersecurity approach can emerge. These hidden weaknesses can significantly compromise your security posture. Join our webinar to learn how AI-powered
What has been your overall experience using ManageEngine software on an Intel Evo laptop?
Hello everyone, I recently started using an Intel Evo laptop to run ManageEngine software for my IT management needs, and I’d love to hear about your experiences. So far, I've found the performance to be quite impressive, especially with multitasking
Why are so many Logs generated in the ColDB folder
I am using Analytics Plus version 5.1.50. Unfortunately, the software generates a large number of logs daily in the folder below, which have reached up to 70GB over the course of a few months, filling up the drive where the program is installed. I haven't
Database schema
Hi all, My colleague & I are very new to SD+ & are trying to get to grips with the analytics reporting tool. There are obviously quite a few tables that exist & we are trying to create some new reports but it would be really useful if we could see a database
[Blog] Cybersecurity in the age of AI
Hi there, A new battlefield has emerged where AI operates on both sides of the security war—cyberdefense and cyberthreat. This dual nature poses a tricky challenge: harnessing AI for protection while safeguarding it from exploitation.Dive into our latest
Introducing report bundles for IT security
Hello there, Are shadow IT practices causing security incidents? Are new devices unwittingly impacting your security posture? How effective are your patches? Discover answers in seconds, and fortify your organization's security! Here are powerful security
[Free webinar] Supercharge IT operations and achieve 10x efficiency with Analytics Plus 6.0
Hello there, We've recently launched Analytics Plus 6.0, the most significant upgrade yet to our flagship IT analytics platform. This release comes with a host of game-changing features and enhancements engineered to accelerate your IT decision-making,
Can I monitor specific SEO campaigns or keyword performance using custom dashboards in Analytics Plus?
Hi all, I’m currently managing a few SEO campaigns and would like to streamline how I monitor the performance of specific keywords. Does anyone know if Analytics Plus allows for custom dashboards to track keyword performance and SEO metrics? I’m trying
How Can Pitstop Manageengine Atlas and AI Laptops Improve Business Intelligence and Data Visualization?
Hey everyone, I’ve been exploring how AI-powered laptops can be utilized to optimize business intelligence and data visualization processes. With the advanced capabilities of Pitstop ManageEngine Analytics Plus 5.0 and AI laptop, there seems to be significant
[Announcement] Launching Analytics Plus 6.0
Hello folks, Introducing the first-ever decision intelligence platform for IT packed with groundbreaking analytical capabilities: Analytics Plus 6.0! Explore the latest release to: Deploy contextual decision intelligence for operational bottlenecks. Run
Bulk Edit (enforce password)
Is it possible to bulk edit Dashboards or Reports and configure a default password for the url?
[Free e-book] Discover the missing pieces in your cybersecurity strategy
Hi there, Traditional security measures are no longer enough to protect against today's rapidly evolving cyber threats. To stay ahead of attackers and strengthen your cyberdefenses, you must address the gaps in your current cybersecurity approach. Our
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Your IT service desk can be much more than a mere customer support tool. It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies that will
SQL Pivot Query Total in Analytics
Hi everyone. I have designed a pivot query which works and I have tried to add a total column but it shows as empty. Here is my code: SELECT "Pvt"."Request Display ID" as "Request_Display_ID", "Pvt"."Open" as "Open", "Pvt"."Awaiting User Info" as "Awaiting_User_Info",
AnalyticsPlus report is missing data that the SD+ Report module is not
I have been running reports against Change Management - Change records. Over the last couple of weeks I've noticed that the Analytics report was actually missing some change records, even though we are well over the sync time between data input & report
[Free Webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
The ManageEngine User Conference is heading to San Diego
Hello folks, Soak in some sun as you learn, network, and celebrate with fellow IT leaders through a power-packed conference! Place: Marriott Marquis San Diego Marina, San Diego Date: Sep 19 – 20, 2024 Here are some of things you stand to gain from this
[Free e-book] 5 hidden pitfalls in your hybrid infrastructure management strategy
Hello there, To unlock the full potential of your hybrid infrastructure, you must address inefficient IT practices that can result in unexpected cost spikes, wasted licenses, and underutilized assets. Our latest e-book outlines the common asset management
Time calculations are calendar time not business time
So for "Time to Assign in Hrs", "Time to respond in Hrs" and similar calculations, I notice it seems to be taking a count of calendar hours versus business hours. So if I set (in Service Desk Plus) a 10 hour business day from 8-5, and a ticket is opened on a Friday at 6pm and assigned on the following Monday at 9AM, the Hrs to Assign will not be the 1 hour the business was open, but instead the almost 63 hours from Friday-Monday. I understand the math, but is there not a way to calculate those times
Adding a 'Resolved By' Column to the Task table
Hello, We'd like to be able to add a 'Resolved By' column to the task table similar to the one in the Request table. I am unable to work out a formula to be able to do this, and I am unable to edit the formula from the Request table to see what was used
How to Set/Add the Background Image on the Dashboard?
Dear All, We have created a Dashboard with few Widgets on it and currently the dashboard we've prepared now doesn't have any background image. Please let us know on how can we add/set our organization default background on our newly built dashboard? Regards,
Group information in Problem Module
We are adding the information from the problem module to Analytics Plus. We would like to add which attention group is assigned the problem tickets. We add the column to the problem data, but we need to match with the information from ServiceDeskPlus
Identify critical skill gaps in your IT technicians [Report bundles]
Hello there, How do you measure team performance? Do you dig through endless SLA violations, escalations and resolutions? There's a faster way to this. Ditch time-consuming performance ranking spreadsheets that only give a partial picture, and discover
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
[Announcement] Introducing Analytics Plus 6.0 beta
Hello folks, We're excited to announce the beta version of Analytics Plus 6.0, which has an extensive range of features designed to elevate your IT operations. Here's a taste of the powerful analytical capabilities coming your way: Integrations: Enjoy
[Free Webinar] How to stop running your IT operations on accidental discoveries
Hello there, Relying on a reactive approach to ITOps monitoring and fault management can result in delayed problem resolution and diminished operational efficiency. Our latest webinar explores the significance of proactive monitoring and unified alerts
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
Time zone setting issues
How do i change time zone in data sync time. I am from bangladesh/asia (+6) time zone, but it is not showing actual. Need to actual time with my timezone. Thank you
[Free webinar] The 3-step strategy to minimize downtime and streamline IT operations
Hello there, A recent study by Dunn& Bradstreet uncovered that 59% of Fortune 500 companies experience nearly two hours of unplanned IT downtime per week. Join our webinar and discover analytics-powered strategies that combat IT downtime and improve operational
[Free e-book] How to calculate work hours lost from inefficient service desk practices
Hello there, Don't let inefficiencies drain your service desk's productivity. Unravel the hidden cost of wasted work hours, drive process optimization, and maximize service desk outcomes using AI-driven analytics. Our latest e-book provides insight into
[Solved] Strange Output when trying to calculate SLAs
Hi I am getting a strange output and I don't know how to change it. I want to know how many hours a ticket has been breached so I can report on SLAs but I get this showing years, months, days... etc. How can I get this to show 36.3 hours for example.
Planned US Datacenter Maintenance on 25th Nov, 2023 and on 2nd Dec, 2023 from 6:30 PM to 09:30 PM PDT
Dear Customers, Our US Data Center is set to undergo an annual infrastructure maintenance on the 25th November 2023, between 06.30PM and 09.30PM PST, and again on the 2nd December 2023. The planned maintenance window is between 06:30PM and 09:30PM PDT
Trying to create a formula to only count completed tickets in a certain date range.
Here is what I have but I get not results from it countif(("Request"."Request Pending Status" = 0) AND ("Request"."Completed Time" >= DATE(2024-04-01) AND "Request"."Completed Time" <= DATE(2024-07-01)))
ManageEngine User Conference, New Jersey, 2024
Hello folks, We're excited to announce that we're back in North America with our latest ManageEngine User Conference. Place: Newark Liberty International Airport Marriott, New Jersey Date: May 14 and 15, 2024 Why attend? Here are some things you stand
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