The CIO's handbook for analyzing IT budget spending [Free e-book]
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
Planned disaster recovery drill for Zoho Europe and Australia datacenters on 10th December 2023 and 17th December 2023
We have planned to conduct our yearly Disaster Recovery(DR) drill for Zoho EU(Europe) and AU(Australia) datacenters on 10th December 2023 and 17th December 2023 to ensure readiness in the event of a disaster. Below is the schedule for switch operation
[Announcement] End of technical support for Analytics Plus builds 5200 and below
We hereby announce the end of support for Analytics Plus 5200 and below, effective from December 30, 2023. If you're on these builds, we request you to upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
[Free e-book] Key metrics that should be part of your cybersecurity dashboard
Hey there, Are you tracking seemingly-endless security metrics? Discover the critical metrics that are essential in fortifying your organization's security posture, and build powerful consolidated security dashboards to combat emerging threats with ease.
Periodic Sync Issue between AnalyticsPlus and SDP-MSP / SDP / SCP
Dear All, We would like to bring to your attention an issue that has been affecting the periodic synchronisation between SDP-MSP/ SDP/ SCP, and AnalyticsPlus. While the resynchronization process (Manual Resync) is working as expected, scheduled syncs
Reports on Notes
Hello, Based on this post https://pitstop.manageengine.com/portal/en/kb/articles/report-on-notes#For_builds_lower_than_11139 which works perfectly. I would like to have the same in the Analytics module in order to have proper reports in a dashboard, however
Infographic: How to turn IT data into money-making decisions?
Did you know that technology leaders who leverage analytics make 4 times more profitable decisions compared to their peers who don't? Download our infographic to learn how IT leaders from various business sectors use their IT data to drive innovation,
[Free webinar] Catch critical signs of vulnerable security protocols
Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
Sync Problem module from Service Desk with Analytics Plus
Analytics Plus Version 5260 Hello, Is there an option to synchronize the information from the problem ticket module with the analytics Plus. For our reports, we require that this information be updated every day.
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
ManageEngine User Conference, Australia 2023
Hello folks, We're excited to invite you to our Australian User Conference in Sydney this year. Gather for a unique learning and networking experience during this two-day event. Place: Four Seasons Hotel Sydney, Australia Date: September 5-6, 2023 Why
Introducing report bundles for ServiceDesk Plus
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
Changing Aggregate Formula from Week to Month?
HI Guys, I came across the following code to bring back a weeks worth of data. 1. Display number of tickets received on last week Countif(Ispreviousweek("Request"."Created Time") = 1) 2. Display number of tickets CLOSED on last week (tickets were received
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free e-book] The 3-step guide to mitigate outages with unified IT analytics
Outages are an IT professional's worst nightmare, and can cost anywhere between $145,000 to $450,000 per hour. However, with unified IT analytics, you can catch early symptoms of failure, and establish a strategy that detects and overcomes IT downtime
Connect a Microsoft Form database with Advanced Analytics
Is this possible? I have a survey in https://forms.office.com/ that provides me an excel file that I an export and work with it, but I want to use AP to do a shared dashboard on a more automatic and easy way thanks
[Answered] : Managing Users
I have users who are only in the app a few times a year. Because of that, they tend to forget their passwords. The 'forgot password' functionality is buggy at best. no way to tell if the email was sent to them or not from admin console. Are their plans in the near future to either tie into an existing AD for a single-sign-on, use the SDP log in (if you have one), or at least let the admins set a default password for a user that they then have to change on next log in. It's basic functionality that
[Announcement]: Modification in the downtime table in ServiceDesk Plus Cloud - Analytics Plus integration
Note: This announcement only applies to customers and evaluators who have already integrated their ServiceDesk Plus Cloud application with Analytics Plus Cloud Data maintained in the Change Downtime table as part of the ServiceDesk Plus Cloud integration
[Free webinar] How to drive successful IT infrastructure capacity planning and optimization
Gone are the days of single-platform deployments. Modern IT landscapes now involve hybrid platforms and vendors, making it increasingly harder to right-size resources and optimize costs. This sees IT admins often stuck in a never-ending whirlwind of infrastructure
Creating a helpdesk timeline
I grew up watching this popular show, CSI: Crime Scene Investigation. I was fascinated by the entire process of solving a crime, from the time detectives first arrive on the scene of the crime, to identifying the criminal. One of the first things that
Adding Analytics plus pivot table to SDP cloud home dashboard
We are using both SDP and Analytics Plus cloud versions and I would like a pivot table I have created in Analytics Plus be able to be viewed from the home screen dashboard in SDP. Is this possible? Thank You.
Widget to reflect the FCR percentage
I have a report/chart that reflects FCR (57% true, 43% false) but my CIO wants to have a list of widgets on the top that summarizes the result. The one I am missing is to have one like FCR 57%. how can I link the widget to that specific number? thank
[Free webinar] Maximize productivity and simplify IT management with conversational AI
You may have used ChatGPT. Now check out how Zia, ManageEngine's conversational AI-assistant, can you help you with data analysis and insight gathering. Zia can perform a range of functions such as creating reports, adding reports to dashboards, providing
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Solved] FCR Report in Analytics Plus?
Has the FCR field been added to Analytics plus yet so we can report against that please? i asked the question earlier this year (cant find it now the site has had a face lift), and was told it would be added, but i still cant see the field to create an
[Free webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity. Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
CMDB or CI Metrics
Hello, just like in Surveys. Can you help me identifying the CMDB tabas and maybe some easy metrics that can be retrieved from Analytics Plus? Regards
[Free E-book] 6 ways to know if your IT help desk is struggling
The IT help desk environment is incredibly challenging as it's the 'go-to' destination for end users when anything goes wrong. In short, IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly fire-fighting
Global Dashboard Filter for all Tabs
Hello, I have created a dashboard with multiple tabs, is there a way to apply one filter for all dashboard tabs? like a global filter?
[Free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
Technician Custom Field
Hi, I have been adding different additional fields in the templates and now I can see those fields in Analytics Plus, but I have a problem with an additional field that I just added in the technical profiles. I have already synchronized the Help Desk
ManageEngine User Conference, North America, May 2023
Hello folks, We're happy to announce that we're back with our next ManageEngine User Conference in North America. Here are the details: Place: Chicago Date: May 09 - 10, 2023 Place: Toronto Date: May 17 - 18, 2023 Why should you attend? ManageEngine user
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
[Free webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
Removing old versions of Apache Log4j from AnalyticsPlus build 5210
Hello, I am working on remediating old versions of Apache Log4j from my company’s AnalyticsPlus installations. We have upgraded AnalyticsPlus over time from build 4600 to 5210 over about 13 upgrade steps. In our install directory we then have about 13
Next Page
