Planned maintenance in EU and AU datacenters on 27th Nov 2022
Dear Customers, We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents
Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Release announcement: Build 5150
Hello everyone, We are happy to announce the release of Analytics Plus build 5150, which brings an exciting new integration and various other updates. 1. Introducing advanced analytics for AssetExplorer: Analytics Plus seamlessly integrates with ManageEngine
IT analytics in 90 seconds: Strategize an efficient IT budget for your organization
Beat the stress of financial budgeting with Analytics Plus' AI-enabled automation capabilities. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Accurately prioritize incoming incidents
Wield AI-powered analytics to effectively analyze and rank high-priority incidents to ensure efficient incident resolutions. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Establish efficient app maintenance cycles
Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
Docker Splunk Logging Driver - Logs to Splunk are sometimes delayed
I am using the Splunk logging driver to send logs to splunk with the following command line: docker run -d -p 443:8443 --log-driver=splunk --log-opt splunk-token=REDACTED --log-opt splunk-url=https://myloghost.example.net:8088 --log-opt splunk-sourcetype=idp
[Free webinar] How do efficient help desk operations influence the rest of your IT?
Hello folks, We're happy to bring you our latest webinar on building efficient help desk operations that augment IT productivity. Date and time: November 10, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is common knowledge that a proficient
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
[Free e-book] 10 critical cybersecurity metrics for CSOs
As technology advances, so does the number and nature of cyber threats. Discover how analytics can help you visualize your security and build effective cyber defense mechanisms to thwart cyber attacks. Download the e-book now.
ManageEngine UserConf is back in London
Hello folks, We're happy to announce that the ManageEngine UserConf is back in London Date: Nov 14 - 15, 2022 Time: 8.30am - 4.15pm GMT Place: Hilton London Metropole Register now Here's why you should attend: We, at ManageEngine, are celebrating 20
Cannot re-fill credential in SDP to advance analytics
Dear ManageEngine Team, I'm facing issue in integration process. I have created Advanced Analytic server before and do integration with my SDP. and suddenly my team delete it the Analytic Server. So i rebuild the new one, i have changed the IP Analytic
Analytics Plus virtual training sessions for beginners and experts (Combo)
Hello there, We're delighted to bring you our first ever combined training sessions for beginners and experts. Spread over a span of two days, you can get hands-on training from our in-house experts on creating insightful dashboards and reports. The
[E-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
[Free webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you our latest webinar that details a 4-step plan to fortify organizations against cybersecurity threats. Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you constantly
[E-book] A how-to guide on measuring the ROI of IT
Despite keeping the business operational and diligently contributing to revenue, IT is often mistaken as the cost center of a business. Learn how analytics gives you the visibility to quantify the contribution of IT. Download our e-book now.
Analytics Login
Is there a way to reset Analytics so that it is like it is a new setup - we keep getting the following error, but I am unable to login as it is rejecting my password and I cant reset my password as the email never arrives? Can I rest from a cmd? ManageEngine
Release announcement: Build 5130
Hey folks, We are excited to announce the release of Analytics Plus build 5130, which brings an insightful integration and several other interesting updates. 1. Launching advanced analytics for Jira Service Management Cloud: Analytics Plus seamlessly
[Free e-book] Graduate from cost reductions to strategic IT cost optimization
Hey folks, We're excited to introduce our latest e-book on ways to optimize IT costs with AI-driven analytics. In the march to meet last-minute mandated cuts, organizations often implement cost cuts that provide immediate results but inevitably harm
Connect with us at the ManageEngine User Conference, Australia, 2022
We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience during this two-day event. We'll bring you in-depth product presentations on all aspects of IT management,
[Analytics Plus webinar] What's new in Analytics Plus in Q1 and Q2, 2022?
Hello folks, We're delighted to inform you that we're hosting a webinar on July 14, 2022, where we'll discuss all the latest features and updates in Analytics Plus. Date and time: July 14, 2022 11am AEST | 11am GMT | 11am PDT Agenda: During the session,
pending approval tickets
hi, I need below table or graph to analyze my tickets that are pending approvals: thank you.
[Analytics Plus e-book] 6 help desk practices that are damaging your customer experience
Hello folks, We're happy to bring you our latest e-book on help desk practices that hurt customer experience. Often, help desk implement new initiatives with the objective of reducing workload and speeding up processes. However, not all of these initiatives
Release announcement: Build 5120
Hey folks, We are thrilled to announce the release of Analytics Plus build 5120, which brings with it several exciting updates. 1. Introducing a new license category - Viewers: Members in this category can be given read permissions for shared views
Install SSL Certificate - Analytics Plus (on Windows Server)
Hi, I haven't found (in the Analytics manual) how to install our wildcard SSL certificate on a Windows 2016 Server. The only thing I found is very unclear and poorly explained. I would appreciate if you could explain to me clearly and step-by-step manner how to perform this operation. - Analytics Plus Professional, Version 4.1.5 (Build 4150) - Windows Server 2016 STD. Thank you very much.
start postgresql server failed
Hi, Unfortunately, my Analytics Plus PostgreSQL database start failed. I run initpgsql.bat and reset permission successfully, but also database start failed. Even I change NTFS permission of Analytics Plus directory to full access, but not work. I attached
[Free online training] Analytics Plus free virtual training session for beginners
Hello folks, We're happy to bring you free virtual training sessions for Analytics Plus. Tailored for beginners, this session will give you a head-start on your IT analytics journey and help you create insightful reports and dashboards on your own. At
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
HTML Tags in report from SDP
Hi All, We are having an "issue" with the reports being exported from ServiceDesk Plus. We are trying to include Task Worklog descriptions, but they all come up on the report with HTML tags all over. The same reports generated on SDP doesn't contain the
[Free e-book] Kick-start hyperautomation with AI-powered service management
Did you know that you can save anywhere between 10-50% of IT costs with automation? Also, employees can save between 10-40% of their time by automating manual, laborious, and repetitive tasks. IT service processes are abundant with such repetitive tasks
Expanding on the Ageing Report for In Progress Reports
Hi, Could you please explain on how I could expand on the Ageing Report for in Progress? I would like the following. Technician Name: Tech 1 0 – 30 days (2 Tickets) Ticket 1 Ticket 2 31-45 days (4 Tickets) Ticket 1 Ticket 2 Ticket 3 Ticket 4We are
Release announcement: Build 5100
Hello folks, We are excited to announce that we've launched Analytics Plus build 5100, which offers a plethora of features and updates. 1. Export views to other workspaces: Analytics Plus now allows you to easily export reports, dashboards and tables
[Free e-book] 5 reasons why your analytics initiatives are failing and how to fix them using AI
Gartner predicts that 80% of analytics initiatives will fail by 2022. Don't let your business initiatives be one of them. Download our e-book to learn how AI-driven analytics can put your organization on the fast track to success.
[Online training] Analytics Plus free virtual training for beginners
Learn how to turn data into insights. Join us for a free training session and learn the basic steps to import data into Analytics Plus, create reports and dashboards, use built-in AI assistant, Zia, to get answers to questions, share and collaborate with
start day of fiscal month option
Hi, I need to configuration about fiscal month. Already Analytics Plus support the fiscal year (starting month) and the week start day, but do not support the start day of the fiscal month. Is it possible to add this option to AP or can you guide me to
how to connect analytics plus database
Hi I want to connect Analytics plus database(Postgres) but i cant find database username and password Password has encrypted in database-params.xml file how can i do that? my Analytics plus version : 4500
Formula widgets in dashboard
Hi, In AP dashboard, I create some KPI widget like total sale that show me monthly sales. Now I want to calculate sale reps commission and show in this section. What should I do? I want to write formula for widgets? Analytics Plus v5070 Thanks for h
How to create a widget from report that shows requests not responded to by technician in last 48 hours?
I would like to see at a glance in a dashboard a list of requests that a technician hasn't replied to in 48 hours (bonus points if it calculates via operating hours, but 48 literal hours is fine). I can't figure out how to make a report that can do this
[Free webinar] Does your security strategy overlook minor security gaps?
In an age of hybrid workers, traditional security models are no longer sufficient to keep your data secure. What you need is a data-driven security model based on the principles of zero trust that can proactively spot vulnerabilities in your security
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