PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
Gina installation error
I've been having a problem for a few days with GINA installation. In log file i have this errors: ErrorMessage :: Couldn't turn off echo to hide password chars..Couldn't connect to \\K517\ADMIN$.The network path was not found.... com.adventnet.sym.adsm.common.server.NativeException
High Availability questions
I've got the HA license and am trying to set it up, but the documentation is, in a word, sparse. I created an external database server, migrated my primary to use it, set up another instance of ADSelfService Plus, got it working, and then set up HA. It
No domain could be discovered but domain already exists
Hello, My ADSelfservice Plus configuration was working well for weeks and since yesterday the access to reset password is denied for users. When I'm clicking on domain settings it says "No domain could be discovered. Please add domains manually" and my domain does not appear anymore. When I'm trying to add it manually the answer is that "Domain already exists" What could I do to resolve this ? Thanks in advance
How to dis-enroll disabled user from ADSSP
Hello Team, As per GDPR policies, it is not permissible to delete users from AD upon their exit; they must only be disabled. However, once a user has been disabled from AD, they are not automatically removed from the AD Self-Service portal. Would it be
Azure MFA User Mapping
Hi, in order to use Azure MFA in need to map the users email address as user pattern, this is option is currently not available for the azure ad setup in the username pattern fields Any solution on this? Thanks
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
ADSelf Service Plus HA
Hello, I have configured ADSelfService Plus on two separate servers. Both are 64 bit, 6220 build, and using same MS SQL Database. When I'm trying to configure HA I'm getting error: Settings not saved. High Availability cannot be enabled between two different
Windows 10 Logon Script issue
Good Day, I have an issue with windows 10 and the force enrollment logon script. To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9;IE8;IE7,Edge"/> to: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11;IE10;IE9;IE8;IE7,Edge"/> This allows the script to run in Windows 10 but now when the script starts it starts minimized on all Windows OS's. Is their a way to get this script to work as intended.
Email address not displaying what is in Active Directory
Last week, I updated some user's email addresses (myself included) as we are part of a new company. When one of us tries to reset our password and choose the email option, it still has the old company email. Why is it not pulling what is in AD and how
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
Character marks appear in Password
Dear All, Currently, in the process of changing Password, I have discovered that there is a Unikey/Vietkey character mark in the Password for Users in Vietnam Region. Because here User uses Unikey / Vietkey as the main, so when changing Password, there
I can't insert an <br> html in the language customization - Error modifying the text.
Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!
MFA hardware token screen hangs
So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs
ADSSP Audio Captcha
Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony
ADSelfService Plus HTTPS - Applying wildcard certificate problem
Hi all, I'm using ADSelfService Plus 6.1 Professional - Windows server 2016 Standard , I want to enable HTTPS in Access URL and Connection Settings to enable SAML SSO configurations for applications. I have a wildcard certificate *.mydomain.com as .pfx
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
What is Password to restore database to another server ?
Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100
SMS not send
Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those
This site is not secure
Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and
Auto-Enrollment Issues
I have set up AD to export our user OUs to a csv daily and trying to configure auto-enrollment to run daily using that csv. I'm getting the "invalid header" error if I try to run an import from that file location If I save that export to my computer and
Reset Admin portal but it doesnt work
We're using the free version of ADSelfService Plus to send out password expiration reminder emails. I changed the default admin password but when I do, the new password doesn't take effect nor does the old one work. Any suggestions on a fix?
adminLogin.cc not working
Using Chrome. When trying to administrate ADSelfService Plus with AD SSO enabled, I usually go to https://<domain>:9251/adminLogin.cc However, since updating to 6200, when I go to that address, I get the screen that says "ManageEngine ADSelfService Plus
OWA integration installation problem
1. I installed version 6.1 Build 6123 on Exchange 2019 CU12 on Server 2019 2. I downloaded the android app and was able to enroll the user 3. I verified I could log in to OWA. I got the forms login page, and entered a username/password. This worked 4.
Some users can can use old passwords and some not??
Hello... We have Windows Server 2012 R2, where we have a server named AD-1 and is the primary so to speak and AD-2 is the secondary, meaning only AD-1 can send out the changes. We are using ADself service Plus. Not sure where to look to get the version
Your account is not configured for Multi-Factor Authentication. Please contact your Administrator.
I am trying to enforce MFA enrollment and MFA on our superadmin accounts in ADSelfService Plus. The superadmin accounts are a couple of user accounts synced from Active Directory. These user accounts are in their own OU in AD and do NOT have any other
Problem While Sending SMS
Hi when I want to send a test SMS in ADSelfService, the message "SMS sent successfully" will be shown. but No SMS will be sent and in Serverout0.txt log file i can see http url address page as html. Also I have tested SMS service with same parameters
Install ADSelfservice plus on the same server as ServiceDesk plus
I installed ServiceDesk plus on a server, and it works. It is on port 8080. I tried to install ADSelfservice plus on the same server on port 8888. But it was not successful. Is there any special configuration to be done?
log4shell: ADSelfService vulnerable (CVE-2021-44228)
Hello ManageEngine, I investigate all our Systems about CVE-2021-44228. One system is ADSelfService Build 6116. It uses Java, but log4j to? Is this system vulnerable? Is there a fix, patch or workaround for this?
MFA for VPN doesn't accept Google Authenticator OTP
Dear Community, as I don't get an answer via Ticket, hopefully you could help me. I configured and installed everything accordingly to https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/mfa-for-vpn-logins.html
Mobile App not working since Build 6114
Hello Everyone, Since updating to Build 6114 the mobile App stopped working on our End. After typing in the Server Configuration, the Connection can be established. unfortunately, we get an "unexpected error" when trying to reset the password while the
Skip MFA when ADSelfService is down does not work for OWA login MFA
We had to shut down our internal AdSelfService server for maintenance and this is what our users were greeted with when they tried to log into Exchange. No one could bypass the MFA error page despite us having the bypass checkbox selected.
Password Sync tool
Sentionalone is quarantined passwordsync tool on domain controller ,firstly it is unsigned exe second its trying to change Registry its being quarantined.
Upgrade failed to _6_0_0_SP-9_9_0
Dear Team, I am using version build 6008, downloaded https://www.manageengine.com/products/self-service-password/5311766/ManageEngine_ADSelfService_Plus_6_0_0_SP-9_9_0.ppm to upgrade. I got the message that the upgrade process was failed and uninstall
ADSSP Client and Duo Logon
We currently use Duo Logon (Windows/Mac/Linux) for 2FA on all end points because it has an "offline" option on Windows and Linux as well as supports RDP and SSH, which ADSSP Client MFA does not support. However, we would like to add the ADSSP Client
Next Page