What is Password to restore database to another server ?
Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100
SMS not send
Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those
This site is not secure
Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and
Auto-Enrollment Issues
I have set up AD to export our user OUs to a csv daily and trying to configure auto-enrollment to run daily using that csv. I'm getting the "invalid header" error if I try to run an import from that file location If I save that export to my computer and
Reset Admin portal but it doesnt work
We're using the free version of ADSelfService Plus to send out password expiration reminder emails. I changed the default admin password but when I do, the new password doesn't take effect nor does the old one work. Any suggestions on a fix?
adminLogin.cc not working
Using Chrome. When trying to administrate ADSelfService Plus with AD SSO enabled, I usually go to https://<domain>:9251/adminLogin.cc However, since updating to 6200, when I go to that address, I get the screen that says "ManageEngine ADSelfService Plus
OWA integration installation problem
1. I installed version 6.1 Build 6123 on Exchange 2019 CU12 on Server 2019 2. I downloaded the android app and was able to enroll the user 3. I verified I could log in to OWA. I got the forms login page, and entered a username/password. This worked 4.
Some users can can use old passwords and some not??
Hello... We have Windows Server 2012 R2, where we have a server named AD-1 and is the primary so to speak and AD-2 is the secondary, meaning only AD-1 can send out the changes. We are using ADself service Plus. Not sure where to look to get the version
Your account is not configured for Multi-Factor Authentication. Please contact your Administrator.
I am trying to enforce MFA enrollment and MFA on our superadmin accounts in ADSelfService Plus. The superadmin accounts are a couple of user accounts synced from Active Directory. These user accounts are in their own OU in AD and do NOT have any other
Problem While Sending SMS
Hi when I want to send a test SMS in ADSelfService, the message "SMS sent successfully" will be shown. but No SMS will be sent and in Serverout0.txt log file i can see http url address page as html. Also I have tested SMS service with same parameters
Install ADSelfservice plus on the same server as ServiceDesk plus
I installed ServiceDesk plus on a server, and it works. It is on port 8080. I tried to install ADSelfservice plus on the same server on port 8888. But it was not successful. Is there any special configuration to be done?
log4shell: ADSelfService vulnerable (CVE-2021-44228)
Hello ManageEngine, I investigate all our Systems about CVE-2021-44228. One system is ADSelfService Build 6116. It uses Java, but log4j to? Is this system vulnerable? Is there a fix, patch or workaround for this?
MFA for VPN doesn't accept Google Authenticator OTP
Dear Community, as I don't get an answer via Ticket, hopefully you could help me. I configured and installed everything accordingly to https://www.manageengine.com/products/self-service-password/help/admin-guide/Configuration/Self-Service/mfa-for-vpn-logins.html
Mobile App not working since Build 6114
Hello Everyone, Since updating to Build 6114 the mobile App stopped working on our End. After typing in the Server Configuration, the Connection can be established. unfortunately, we get an "unexpected error" when trying to reset the password while the
Skip MFA when ADSelfService is down does not work for OWA login MFA
We had to shut down our internal AdSelfService server for maintenance and this is what our users were greeted with when they tried to log into Exchange. No one could bypass the MFA error page despite us having the bypass checkbox selected.
Password Sync tool
Sentionalone is quarantined passwordsync tool on domain controller ,firstly it is unsigned exe second its trying to change Registry its being quarantined.
Upgrade failed to _6_0_0_SP-9_9_0
Dear Team, I am using version build 6008, downloaded https://www.manageengine.com/products/self-service-password/5311766/ManageEngine_ADSelfService_Plus_6_0_0_SP-9_9_0.ppm to upgrade. I got the message that the upgrade process was failed and uninstall
ADSSP Client and Duo Logon
We currently use Duo Logon (Windows/Mac/Linux) for 2FA on all end points because it has an "offline" option on Windows and Linux as well as supports RDP and SSH, which ADSSP Client MFA does not support. However, we would like to add the ADSSP Client
Technicians with some admin functions
Hi, Is there any way to give admin functions to technicians without give admin profile? e.g. massive enrollment by csv. And we have 2 domains but if I set a domain user as a technicias, he only see his domain. Is there any way to see both domains with
AD SelfService Plus with MSA
Hello, We have already deployed AD Selfservice PLUS and it is running as a service using a local account on our server. We were trying to maintain security by migrating the service to use an MSA for password resets rather then using a generic service
Problem with installation of new ssl certificate
Hello there, I have a problem with the installation of a new SSL certificate to my ADselfservice system. Details below: csr has been generated via web tool (Admin-connection- Generate Certificate) Csr sent to CA authority - DigiCert DigiCert sent me two
INVALID_CSRF error during reset password
Hi, When I want to reset password in web page, I get this error: INVALID_CSRF_TOKEN ADSSP version: v6.0.05 DB: MS SQL I attached my screenshot. What should I do? Thanks for helping
ADSSP Mobile App does not follow the MFA for Reset / Unlock
In recent days the mobile app for ADSSP has changed some of the functionality. One security risk which i noted is the MFA for Reset / Unlock entered in the Admin portal. We have our MFA for Reset / Unlock enabled to 3 factor authentication for reset / unlock operations. However, when performing Password Reset and/or Unlock account from the ADSSP mobile app, it doesn't follow the entered setting. It just proceeds after just 1 factor of authentication instead of the entered 3. when performing the
ManageEngine ADSelfService Plus service not starting
I am receiving the following when trying to start the service. Please advise on how to resolve this issue. Thank you, Dan
ADSSP with Read Only Domain Controller
We have an ADSSP server in our DMZ that is configured to use an RODC in the DMZ for AD access. During testing, this seemed to work perfectly. However, it appears that I did NOT test the unlock account feature... And it does not work. It returns an error
ADSelfServicePlus Service Issue
Hello I have used the installer to add the Windows Service. Edited the ADSelfServicePlus "Logon Tab" and added a Active Directory account which has a Domain Admin right added . Following this guide: https://www.manageengine.com/products/self-service-password/kb/installing-adselfservice-with-windows.html
Forced Enrollment Scheduler keeps turning off.
The Forced Enrollment scheduler keeps turning off. I can go back in and click it to make it green and turn it on again. But at the next time it's scheduled to run, it turns off. New users are not getting the login script added to their profiles and are
Cannot start server, error 503
Hi, I have such error, version 6100: HTTP Status 503 – Service Unavailable Type Status Report Message Servlet [org.apache.jsp.jsp.showLogin_jsp] is currently unavailable Description The server is currently unable to handle the request due to a temporary
Gina Cliente is storing passwords in plain text?
Hello team, in my company we are using GINA CLIENT 5.1 in windows computer, with the option of refresh the computers password by VPN. When the Gina Client finishe passwords reset process, it automatically store the user's password in (C:\Windows\Temp) plain Text, to then use that password to connect by VPN Is a very high security risk, I am very disappointed. PLS, how can I fixe this issue? Thanks
How to limit the number of mobile numbers in ADSefServicePlus
Hi how can i limit the number of mobile numbers that user can add. some users added multiple mobile numbers.
ADSSP doesn't load
Hi all, i have installed this software but, when i try to open it, it loading and it doesn't open any kind of browser. in attachment my error.
NGINX Reverse Proxy with basic authentication
Hi We have put ADSelfService Plus behind a reverse proxy (which works fine) and have now enabled htpasswd basic auth. After you enter the basic auth credentials you are presented with the ADSelfService login page. If you enter the credentials here, doesn't
Random users getting Invalid Code error when trying to register for self service
We have had random users, using both iPhones and Androids, get the Invalid Code when either scanning and manually entering the code from the Self Service page. The time and date have been verified on both the computer and the mobile device. In some instances
ADSelfService SAML Custom Application
Hi, I try to configure a Custom Application with SAML Authentication. Is it possible to modify the Target Attribute? In the target attribut i need a special name. Do I some changes in the Advanced Configuration remains unchanged the Metadata. How I can
PostgreSQL Version 11.6 not supported?
Hello everyone, We are using Build 6002 and an external postgreSQL Database. We have to migrate from Version 9.5.16 to 11.6 but we are getting error messages in the Wrapper.log INFO | jvm 1 | 2020/11/05 07:40:08 | Trying to connect to a incompatible
ADSelfService Plus
Hi It looks like removing the domain selection option is working not only for the normal user logon page, but also on the /adminLogin.cc page Now when I navigate to /adminLogin.cc I am not presented with selection between DOMAIN and LOCAL AUTH , therefore
No Data Available for Enrolment Reports an Audit reports. (Yes for User Reports)
Hi ME Team, Today I finded that all the Enrollment Reports and Audit Reports show "No Data Available", I am pretty sure that yesterday or a day earlier I ran the Enrolled User Report and it worked. I restarted the adssp server but everything was the same.
MFA email timeout
Is there a way to extend the timeout for sending the 2 factor authentication email to more than 30 seconds? I have contacted support and they attempted add a smtp timeout line to the wrapper.conf file and it still times out in 30 seconds. We are having
Does the Password Policy Enforcer works for both Windows 10 and Windows 7?
Hi Adssp team, I would like to know if the Password Policy Enforcer works for both Windows 10 and Windows 7. As additional information, we have 6009 version installed, the option "Enforce this policy in GINA/CP (Ctrl+Alt+Del) screen and ADUC Password
MFA for Endpoints
Hi I'm trying to configure MFA for endpoints. What I want to achieve is a second authentication factor during logon to workstation- Microsoft Authenticator. Everything working for unlock/reset password- logon Acceptance on Microsoft Authenticator is required,
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