Application has not been installed properly (Gina, GPO Installation)
I have a GPO setup to install the GINA client. However after installation I receive an error station that "Application has not bee installed properly". Then a loading screen appears. The same experience is had both pre and post login to the OS.
Editing Server.XML
When editing my server.xml file to install a SSL certificate. What password do I need to provide in "keystorepass=passwordhere"
Possible to run both HTTPS & HTTP services simultaneously?
Hi Guys, I want to continue running the HTTP (unsecured) method for current workstations on the network. and then run a HTTPS secured service so users in another environment (Novell) can access the password portal via the login, As the Novell login GINA (which is required) requires a secure URL. Is this Possible? I checked out the settings Admin > Product Settings > Connection options (screen shot attached) but it seams that you select 1 option or another. I guess if its not possible I will need
Company logo not displaying at logon screen
Within the admin portal, I added our company logo at the rebranding area. It shows up in the top left corner when I'm logged in as the admin, after a user logs in, or within the reset/unlock sections, but it does not show at the initial logon page for users. Am I missing an option somewhere?
Associate a DC to a group or user
Is there anyway you can associate a DC with a group or user? The reason I want to do this is because I would like the user to be unlocked or have their password changed on their local DC and not all of our DCs. The reason for this is that its taking far to long to change the users password or unlock their account on all DC's. Thanks.
How a about a single security question with the user questioned on character xyz?
Users are getting fed up of being asked multiple questions and are forgetting the answers or mistyping them. Banks use their own system of password reset which is much more simple but and the same time secure. If the registered security question is 'What is the first part of the name of the street you live in?' and the Answer is 'Portland' ADSelfservice should ask 'Please enter the 3rd,5th and 8th characters of your security answer?' Obviusly the characters requested would be any 3 random characters
Ad Self Service
Hi when user change own password via ad selfservice web interface , the password not changed immediately, after 5 min password update apply , note that my active directory os is windows server 2008 R2 X64 And My Ad Self Service Version is 4.5 please help me
ADSelfService on Blackberry / Mobile Devices
Hello all, just wondering if anyone has had experience with ADSelfService and mobile devices? In particular Blackberry mobile devices? We've recently rolled this out to all our users and one question which keeps coming up is "Can I access the website on my Blackberry?" I've tested on several devices by navigating to the self-service login page however after logging in it just appears to hang on "Loading...please wait" Any suggestions? Thank you
Verification Code adn Pre Enrollment
When using Q&A validation - we can import/pre-enroll employees and import the Q&A's. We need the ability to pre-enroll employees and import the verification code email address. I do not see where we can preload the email address used for verification code validation. Is it possible for us to do this directly to the database or in some other manner? Is that an alternativve version of the enrollment import which can allow import of an initial email address for the validation email and/or mobile
GINA ICON
Icon does not appear in gina. I set a 48x48 pixel icon. I scheduled the customization but nothing changes.
How to install an SSL cert from Network Solutions
I tried to follow the instructions within the AD Selfservice application and they did not sem to work. I tried the Comodo one. They also had godaddy and Verisign, but the crt data I had did match any of those instructions.
ADSelfService Plus 4.5 build 4570 Released!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4570, equipped with a smart new feature – 'Password Synchronizer'. Feature: Multi-platform Password Synchronizer - Synchronize Password/Account changes made using ADSelfService Plus with 'IBM i/AS400' and 'HP UX' systems. Fixed: Issue with 'Manager Field' selection in Self-Update. Issue in displaying 'Password Patterns' in Password Strength Analyzer. Audit Reports - Sorting and Export related
Unable to install GINA - Fatal Error
Hi there, I'm having difficulty getting GINA installed on several machines in our network. When I run the GINA installer these machines go into the "Error Occurred Machines" section with the following error "Fatal error during installation". Tried installing manually using the ADSelfServicePlusClientSoftware.msi but not able to install that way either...keeps coming up with "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact
Integrate SelfServe with Servicedesk
Linking the two together would enable the same set of details to be used in both applications. This would save having to constantly update two sets of data. This is especially important with Users, departments and sites. Would also allow ADSelfServe to set tickets for in ServiceDesk to enable monitoring of staff competence for example if more training is required
Pre-existing SSL certificate
The server that I have installed ADSelfService Plus on already has an SSL certificate - (GEO Trust Rapid SSL) - how do I configure ADSelfService to use that?
Allow choice between verification methods when multiple methods are provided
It would be very beneficial if there was an optinon to configure the verification method when using both Q&A verification and Verification Code; the user could elect to use one or the other. Ideally, both options could be presented upon enrollement and it would be acceptable if they completed one or the other (it requires both now, if both are enabled). Also, when doing a reset, unlock or other action as a user; if it could then allow them to verify with only the method they completed; or allow
How to edit GINA text and Domain username page text
Heya All, I was wondering if you could please tell me where i can locate the html file for the Domain screen, as i would like to change the Jsmith on the right hand side as our usernames are numbers and its confusing some of our users: http://i.imgur.com/QxRqX.png Also I was wondering where the html file is for the Password change section of the password reset through the GINA, as we'd like to add a few comments in there to advise our users. Thanks :)
ADSelfService Plus ability to have space in mobile phone number.
When using SMS as a way to reset/unlock account it would be good if it was possible to have spaces in the mobile number, as of today if you do have spaces in the phone number no SMS is sent. Also it would be very nice to have the application remove (0) from numbers as well.
Where can I download earlier ADSelfService Builds
Hi, Where can I download earlier ADSelfService Builds? I am looking for build 4500 I am doing a restore on another server, and I am getting an error when backing up a 4500 build and restore it to a 4550 build.
Country/Region field - Drop Down Error
Hi On the Self Update Layout when i change the Country/Region field from a single line to drop down the users gets the following error when trying to update their details. Error Code - 80072014 : Data updation unsucessful as per standards set by administrator. Please try other alternatives. On Single line I do not get this error. Any ideas?
Help on changing Domain User Name example
Need help on changing the example that is shown when prompted for "Domain User Name". It shows a (Example: Jsmith)" but we use firstname.lastname. Rather not confuse the users. Thanks
issues with IE after 4550 upgrade
after upgrade to 4550 (from 4520) I cannot click with IE 9 the different sections (tabs) inside ADSelfservice. It works with firefox. When I try to click Reports/Configuration/Admin/Support nothing happens. Same for the users. Please advise. Many thanks. Artur
ADSelfService Plus 4.5 Build 4560 Released!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4560, armed with features to "Force users to enroll" and "User Attempts Audit Reporting". New: Force users to enroll' with ADSelfService Plus the minute they log in to their machines. User Attempts Audit Report - Keep track of all User logins and Reset Password/ Account Unlock attempts made in ADSelfService Plus. Enhanced: Administrators can now decide whether to choose a default value for
Upgrade ADSS Plus
Will upgrading ADSS Plus on the server requires the clients to be upgraded at the same time? Or can the clients co-exist with an upgraded server?
Cannot send notification to OU users
Getting this message when trying to send enrollment message to OU users. User have email address in the relevant field in active directory. Sending to direct email address works The selected container(Domain/OU) is empty i.e. no users found.Please check "Notification Delivery Report" to know if everyone received it or not.
URL Redirect
I really need to redirect a url to the one that contains the SSL attached url. I assume you could do this on the webserver portion of the product but unable to figure out how. Any help would be appreciated?
My company has a requirment that user be forced to enroll before using the Self-Service Plus tool.
Need to have ADSelfService as soon as posible. Can ManageEngine make this change quickly. Thanks, Sean
An error has occurred in the script on this page
Hello So when i want to reset password or unlock account from Splash screen/Gina, i get alot of syntax errors. No matter what version of Windows Server OS When typing in Domain username + domainname and submitting, i get numeruos script errors with following data: Line 2, Char 1, Syntax error, code 0 URL: ourserver/accounts/js/form-util.js/poplayer.js/esearch.js/validation.js/validatelogon.js/utils.js/customlogonscript.js/ajaAPI.js When clicking yes several times, the page displays, but when you
LanguagePacks
Hello everybody, i�m just testing the ADSelfService Plus, a really nice tool. But, we are a german company, and our business management wants the login site to be in german. Is there any language pack, which could change the language? Otherwise is there a possibility to customize it? Thanks for your help! Greetz Dennis
Force user to go through Secret Q&A Procedure
Hi, I would like to know if it is possible to set a deadline after which a user must go through Secret Q&A Procedure before ebing able to login to Domain. I thank you for any advice. Kind Regards FK
Automatic login "disabled" at MS splash screen - Gina install
Hello Automatic login is "disabled" when gina is installed on a pc (regardless of MS OS). How can you install gina, and also have automatic login? Ex. We have many technicians, that uses Royal TS, and there you can simply just click on the server and it logs you in, with your credentials. Now after gina is installed, you are forced to CTRL + ALT + DEL / Click on your login and type password. Can it be changed somewhere ? Version : 4.5 Buildnummer : 4541 Best regards
Send email to the user when password or Q&As are changed/reset
Hi all, I would like to know if it is possible to Send emails automatically to the users when password or Q&As are changed/reset. Kind REgards FK
otherMailbox Attribute
I want to insert the multivalued field otherMailbox in my customize Layout. Custom Attributes --> Add new field Display Name : Others mail LDAP Name : otherMailbox Data Type : Unicode String In my LDAP browser the display is : Attribute --> otherMailbox Value --> mail.address1@mycompagny.com; mail.address2@mycompany.com In my ADSelfService Plus Display : How do I set my display to have a real multivalued field ?
Force user to go through secret questions setup procedure
Hi, i would like to know if it possible to force user to go through secret questions setup procedure. We want to set a deadline after which a user must go through the procedure before being able to login. I thank you for any help. Regards
Remove Grey Bar from AD Self Service Page
Hello Manage Engine Is it possible to remove the grey bar from the top of the AD Self Service Page, where the logo is displayed (see attached)? Regards, Sam
Change Password - Need to log out and log back in to resync with Exchange
When our associates use the "change password" utility they need to log out and log back in to resync credentials with things like Exchange and any other SSO type utility that is using the AD credentials. Is this expected behavior? It seems like it should be more seemless?
Change Password Requires users to re-authenticate (log off/log in) before they can reconnect to Exchange or other apps using AD credentials
We have recently included the link to the Self Service in our password expiry notifications. Users are now using it, however they are calling in, because after changing their password their Outlook and other sessions that use AD crendentials are prompting for password and putting in their new password or old passsword does not work. Even after closing all applications and relaunching they still do not work. The users need to log off of Windows and log back in before they work. Is this normal behavior?
RapidSSL/Geotrust Wildcard Certificate
I have a RappidSSL Wilcard certificate authorised by Geortust. I have the option to download these files: domain_edu(pkcs7).p7s domain_edu_apache(apache bundle).crt domain_edu_ee(X509).crt domain_edu_i1(Certificate_Issuer_Bundle).crt domain_edu_plesk(plesk_bundle).crt I have followed the steps to create a keystore with both the domain_edu_ee(X509).crt and domain_edu_i1(Certificate_Issuer_Bundle).crt but every time I create the keypass then start the service I get a "Internet Explorer cannot display
How to reset user account that forgot security question
How to reset user account that forgot security question?
AD SelfService Plus and AD Manager Plus
Is it possible to have both of these programs running on the same machine? We previously had AD Manager Plus running on our server and installed AD SelfService Plus. Now neither one of the programs will work. Thanks
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