our user creation and modification templates have lost their 365 tab
We recently updated to 8030 and now all our templates are missing the 365 tab where we can assign licenses and azure group membership. When I check the Microsoft 365 tab from the main menu, I get the notice that I need to "click here to configure". When
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
Dumps
Hi, We have "HeapDump-xxxxxxx.hprof" which are generated everyday in the "Dumps" folder of ADManager. Each weighs approximatively 4GB. I have checked in the support tab but I didn't see any scheduled task. Can you help me to disable those dumps please
phpMyAdmin 'pma' user with empty password set
Our vulnerability scanner is complaining we have the pma phpMyAdmin user set with an empty password. This is a Windows server. Where can I find config.inc.php file so that I can set a password for the pma account? Also, does anyone know if setting a password
Unable to start manage engine admanager plus as a service
when starting the service I get the error The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 I can however run the server and gain access to the application
SMTP Server Settings
Trying to configure smtp server using Office 365 authentication with TLS but when testing, error message received is "SMTP Mail Server Certificate is not trusted by JVM, Need to import it in JVM." I am unable to get an SMTP certificate from Office 365
After upgrading to ADManager Plus 8020, Temporary Password is missing from XLSX reports
After we upgraded our ADManager Plus instance to version 8020, we noticed that one of our automations is no longer including the temporary password in the XLSX report that gets sent by email. Here’s what we observed: The automation creates accounts based
Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Custom Naming format for Logon name using email address
Hi, I'm struggling to figure out how to automate the population of the Logon name for a user account in a template by basing it on their email address. I cannot seem to figure out the custom naming format syntax I need to set the logon name for a user
Google Workspace Settings
After updating to 8010 Google Workspace settings have disappeared and I'm unable to reenter what was tested and working in 8002 prior to the update. Has anyone else experienced this? If so, is there a solution? Thanks
service stops immediately after database restore
Dear Support Team, I am experiencing a critical issue with AdManager Plus v8 after attempting to restore a database. The service stops immediately after starting Error in wrapper Logs: INFO | jvm 1 | 2025/03/29 23:02:35 | Modules already Populated INFO
Error in migrating the user : No credentials are available in the security package
Hi everyone, I'm going to try to move an user between two domains but i have meet this error and dont know why... ! If somebody have an idea, i would be so grateful :) Thx a lot !
When adding child domains, it says "Unable to get domain DNS/FLAT names, configure domain with valid credentials"
Unable to add child domains, it says "Unable to get domain DNS/FLAT names, configure domain with valid credentials". ping test from AD Manager plus server to child domain's DC works. port 53, 389, 3268, 445 are fine. DNS resolutions seems ok Bidirectional
Need assistance for raising tickets in service desk
Hello, I have integrated SD Plus with AD Manager, and I would like to have requests get raised automatically from the orchestration I have created in Service Desk. Basically, what I want to implement is that whenever Requester submits a request regarding
Unable to start ADManager Plus
Hi Unable to start ADManager Plus, we get the following error. This is on a clean install to Windows Server 2016 ../pgsql\bin\pg_ctl.exe file does not exist or is being used by some other program.
Super Admin not seeing the full Help Desk technician list
Hello , i recently added a new technician as super admin and he is not able to see the full list with the Help Desk Technicians. Only 2 groups with their respective technicians showing when he is in ADMP in the Delegation Tab. I also tried to remove it
Notifications, Macros and Variables
Hello, We are trying to use notifications within Automation & Orchestration Templates. Unfortunately, there are several issues: 1) some of the notification macro values are not being passed. Example would be password (%Password%) 2) When using a notification
ADManager keeps signing off even though session expiry time is set to never
the ADManager keeps signing off a user after a random time of not using it in the browser - even though session expiry time is set to never under admin-settings for the user. It happens to all our users, and it is a random amount of time after this happens.
Configuring OAuth Refresh Token with ADManager & Jira Service Management
I’ve configured an Application Integration with Jira Service Management in ADManager Plus. Everything works fine and as expected, however the authorization keeps expiring after about an hour, then I have to log into ADManager and re-authorize the application.
you are trying to configure sql server 2005 or above version.
Hey, I'm trying to connect a new isntallation of AD360 to new MSSQL instance. and i get the following error: I installed the sqlncli and copy the bcp.exe+bcp.rll to the ad360 home folder. what cna cuse the problem?
Disable User Policy, M365 Options Missing
Hi, On Disable policy page this M365 options are no longer available.
Login Page Loading is Too Slow!
Hi Friends, when I want to reload Login Page in ADManager it take too long for reloading. About 20 Seconds! even on Loaclhost in server browser. But after Reloading everything is OK! I have tested this issue in different browsers and in HTTP or HTTPS
M365 Credential issue
To anyone who knows about ADManager Plus, We have been facing a recurring issue with ADManager Plus for over a year now, and it remains unresolved. We are reaching out to you in hopes of finding a solution as soon as possible. The problem we are encountering
ADManager kicking other web services offline?
Hi there, I've just installed ADmanager plus on a server which also hosts an IIS service for some printing software. The issue I have is that when ADMP is not running, the print web portal works, and as soon as I start ADMP, the print web portal times
ADManager not showing correct licensing information from Office 365
Hi All, I'm trying to update O365 licenses for our User Creation Templates. When I open a template and go to the ""Office 365" tab to assign a license for the template, the updated Office 365 licenses do not show. Most of the licenses do not show. How
system locks up
Hello All, I've had this issue for a while now. When attempting to delete a tech from Delegation > Help Desk Technicians, the system locks up, and I must reset the service. The Tech does not get deleted. Thank you for any suggestions. System info On-premise
ADManager integration with Ultipro / UKG not updating manager
Hi all, I am trying to get ADManager to update a users Manager / Supervisor by pulling from UKG / Ultipro. My integration works with users title / description. But the manager integration results in this message in the run log - All values for attributes
can't get to web interface
we use self-signed default ssl cert for our ADManager Plus. normally we have to click "advanced" and then "continue to this webpage" in chrome... but in the last few months the "continue to this webpage" doesn't appear in Chrome, but was working in Edge.
ADManager API SearchUser criteria
Hi. It looks like Search user API can search only by SamAccountName field. Whatever i write in searchText parameter but login the response is empty. For example, next request should find user with email user@domain.com but it doesn't. And with &searchText=user it finds a user. Is it a bug or a feature? I need to find users by phone so much! http://Byron:8080/RestAPI/SearchUser?domainName=admanagerplus.com&AuthToken=a70d9e6c-4167-4de4-a6a1-3b3aff50c82e&range=200&startIndex=1&searchText=user@domain.com
Some user reports not working after upgrading DCs to Windows Server 2022
Some user reports not working after upgrading DCs to Windows Server 2022. For example Read Last Logon Report. It shows as last logon date the day of Dcs upgrade. I have the last version of AD Manager (7180). As last users logon date, it shows the DC update
API Create User "You are not authorized"
When attempting to POST using the create user api for ADManager Plus, I am getting an error message stating "You do not have the authorization to modify the following attributes: employeeID, mailNickname, name". Is this an issue with roles in the ADManager Plus tool for the user or with Active Directory roles itself that the user might be missing to preform this action? The user is setup with the technician role within the ADManager tool already.
AD360 intigration
Hi all. I initially installed and configured AD Manager Plus. Then, installed AD360 to trial it. When AD360 was uninstalled, its sub menu was still present in AD Manager. Anyone ever see this or have any idea how to remove it?
ADmanager - Domain Configuration - Status The user/system has no admin privilege
Hello everyone. I created a service account to use the admanager app. In Domain Settings appears the legend "the user/system has no admin privilege". I had this manual https://download.manageengine.com/products/ad-manager/permissions-required-for-the-ad-account-configured-in-admanager-plus.pdf and
How to send notification with user details after user creation workflow successfully
Hi, I need to send notification about user details to HR team after user creation workflow successfully. In notification template just insert username and password and can't send other attributes. In below image show all items that I can to insert to
Helpdesk Reset Password Console is empty after the upgrade
After the Upgrade to Build Number:7123 of AD Manager Plus, when users go to Helpdesk Reset Password Console, the page returns nothing, it is empty. everything else seem to function ok.
Question about AD Manager Plus and Ultipro Integration
Hello, we implemented the Ultipro integration into our AD Manager environment, not to create new account but just to update fields which has worked flawlessly but we are wanting to know if there's a way to get more fields in the Attribute Mapping section
Namingformat incorrect
Hello, Is it possible to fix this? Firstname: Max Lastname: Müller Müller got a german umlaut, which can be replaced using the naming-formats to ue for example. When your custom naming format expression is: %sn%6[L]%givenName%2[L] then with the umlaut
TWILIO AS SMS GATEWAY
Hello, I need to setup twilio sms gateway to work with admanager to send sms messages. I've tried to research on this but could not find anything usefull, does anyone has setup this?
Can't run from desktop icon
Hi After installing latest service pack I can`t run ADManager from the icon on the desktop. Running the command line from the BIN Folder : javaw.exe-Dproduct.home-..-Djava.library.path=..\1ib\native got 'javaw. exe' is not recognized as an internal
Update 2 about Apache Log4j vulnerabilities (CVE-2021-45046 and CVE-2021-44228): Steps to protect ADManager Plus
Dear Customers, We have now released a new build which includes the precautionary measures to protect against the Log4j vulnerability. It is sufficient if you just upgrade your ADManager Plus instance to the latest build. Download the service pack, to
Next Page