Dual Boot Mac creating 2 entries...
I have many iMacs in my school district that have a dual boot Windows/OSX partition on them. The 2 sides are named differently as we have to differentiate between OSX and Windows. If I run a scan while the Windows side is up, it will create a new entry with the windows name and the same serial number and mac address as the entry created for the Mac side. IS there a way to stop this? I had asked previously if there was a way to change the primary key to something other than computer name, and
CMDB / Business service
Hello, Even though the field SITE appears as a default field, when adding a new Business service it does not show up so I cannot add a site related to a Business Service.
Site Content Variable
Greetings. When configuring the message templates in the notification rules, I noticed there is no content variable to indicate which Site the request is coming from. There is a $RequesterDepartment content variable, but it does not qualify which site it is associated. How can I accomplish this? This is very important for our organization since we have several hospital sites and all have the same departments names
Send attachment
I Guys, Using service desk plus, my users send requests to me only through email, and read my response again via email. In responding to the ticket can also send a file? If I attach the file in response ticket, the user sees the email without file, the file I only see him in the request. Thanks Daniel
Remote Control Options
When taking control of a remote computer is there a way to display a message on the remote computer telling the user that we have taken control and when we end a session?
Roles and additional fields
It would be useful to be able to restrict who can see additional fields for users. We have a situation where we need some tech support staff to have access to private information that our organisation wishes to store in SDP. For example, for password resets, our users telephone in and we ask them a series of questions to identify themselves. These questions include some for wich only that user should know the answer. Under the way technician roles are currently defined, we cannot rerstrict who
I have a problem with Russian font when i try to import non-IT assets
Good evening. I have a problem with Russian font when i try to import non-IT assets from CSV file. Instead, the Russian text, I see the following text (�. ������ ��. ��� 124 �.�.T.). I tried different fonts. Please advise how best to use the font when importing. Thanks.
CMDB Export Results
Dear It would be interesting to export the results of relationship in PDF Regards Marcelo
Change Calendar Type
Dear all How can I change the Calendar Type? Or is it possible that I Import the calendar type which I want? If yes, Could you please tell me how can I do that ? Regards Negin
delete or edit reply message ?
Dear all Is it possible to delete or edit the reply message which has sent to the requester through application? Regards Negin
SLA does not work on Service Catalog
Dear all Why the SLA does not work for Service Catalog ?? Please guide me how can I fix this problem Any Idea? Thanks in Advance Negin
Manage Engine SD Plus Service Automatically down......
Dear I am facing issue on SD Plus 8.1 build [latest] on OS win2008 Standard Edition. My SD Plus service mostly down unusually , i am unable to access the SD Plus web URL. When i start manually it start the service but after a minute it again stop. Then i restart my server then service work fine for 5 min then again it down. I am facing this issue since 2 days. Kindly suggest whats the resolution for it. Many thanks for your support. Regards MAJ
Additional Requestor Fields within Service Request Requestor section
Hi, We have added an additional field "username" to the requestor list which is populated (obviously) with the username of the requestor. It would be very handy if this field could also be added to the Service Request Template as part of the Requestor block. Currently, the Requestor block cannot be modified. In general, it would nice to be able to modify the Requestor block in-toto, however the username field would be our biggest priority. Regards, Wayne
Install
Hi, Can I use the help desk software on my hosted web space? Can it be uploaded by FTP? I'm looking for a web based Help Desk system not one that is run on my PC...... Does this software do that.
Does Linux Version of ServiceDesk Plus support AD authentication?
Does Linux Version of ServiceDesk Plus support AD authentication?
SDP doesn't start (wrapper)
Hi, SPD doesn't start: There are two error appear when i'm trying to start it: 1- There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up LogName: Application Source: servicedesk Event ID: 100 Level: Error User: N/A Task Category: wrapper Keyword: Classic 2- There may be a configuration problem: please check the logs. We use 8080, and it remains opened. Thank you for your reply, Jedidia
Server Migration and Upgrade
Hi all, We're looking to move our service desk from it's current server on to a new server with the latest version of the service desk installed on it. Our current version is 8022 and the new server has 8107 on it. I understand the normal way to do this would be to take a backup and then build the same version on the new server restore the data and then upgrade, however, we'd prefer for the new server to be upgraded before we put the data in so we can get it in to a position that we want without
Multiple ServiceDesk installations on the same server?
Is it possible to install multiple ServiceDesk instances on the same server? If possible, would you map it to different ports to differentiate each instance?
Can we make certain requests private?
Hi We are doing a trial of Service Desk right now and like it a lot, however some of our requests will be confidential in nature and we only want a couple of Admins to be able to see them, is this possible to set up?
Auto-approve PO if submitter is approver
I'd like to suggest a feature request. I'd like the option to be able to automatically approve purchase orders if the submitter is also an approver. I constantly find myself having to go back and manually approve POs I create. It would be nice if this would happen automatically. Thanks!
How to make value by default "Approver Name" or add column with "Approver Name"?
How to make value by default "Approver Name" or add column with "Approver Name"?
Sorting Service Catalog
Hello, Not to sure if your able to do this and I just can't find the option but I would like to be able to sort the service Catalog in the Configuration Wizard. Even better would be a way to export the templates so I can import them on our other servers. Sort them would be a nice alternative seeing when both server don't line up it's hard to easily find what templates are missing. Thanks Matt
addrequest API
Is it possible to add User Defined fields in the addrequest method of the API? I'm trying to add a request using this url http://incidencias/servlets/RequestServlet?operation=AddRequest&username=user&password=xxxx&logonDomainName=&DOMAIN_NAME=REPARALIA&category=pruebas&subcategory=pruebas&UDF_CHAR2=texto the request is added but the Subcategoy andUDF_CHAR2 remain empty thanks in advance
I've changed the server name and now when i log into services desk the explorer show the nex error
Could you please help me with this problem!! Thanks in advanced
Switching between Incidents and Services
If someone submits a ticket using a Service Request template, when they should have used an Incident Report, we need the ability to change the ticket to an Incident Report. (We often get people reporting Incidents using SR templates. For the one off incidents it's bearable but when we get a mix of incident reports and servcie requests all for the same incident, we cannot merge them together and close them all in one go. Similarly, if soneone submits a ticket using an Incident Report template when
Worklog time field
When compelting a work log, the "Technician Resolving This Request" and the "Executed Time" fields are mandatory but the "Time Taken To Resolve" is optional. "Time Taken To Resolve" must be mandatory as well since it is this field in which the technician is expected to report their hours. With the field being optional, techs can simply ignore it meaning that "Time Spent" reports are unreliable.
Worklogs and groups
Currently the work log displays all the technicians in the pick list. For companies like mine who have a large number of technicians, it would be useful to be able to filter by the group. I suggest that you add a pick list for the groups. If a group is selected, the Technicians pick list only shows members of that group. Otherwise it lists all technicians. Techs should be able to select their name without selecting their group if they wish (useful for smaller organisations). You could also
Technicians menu slow
We're using 8107 running on Windows 2008 R2. Whenever we access the Technicians menu, or even edit them, SDP gets really slow. All of the other sections, menus, modules seem to work fine. It's just that whenever we click the Technicians menu, it takes about 10-15 seconds for the page to load. Any ideas of what is causing this? Thanks!
Request fields in Task notifications
At present, task-related email notifications do not have any of the parent request's field available to be included. This means that, unless the person who creates the task copies everything into the task description (a pointless waste of effort, really) then the email contains very little useful information. I acknowledge that the tech can click the link in the email to the task, and then the link in the task properties to the parent request, but that's no use for a technician checking their BlackBerry
Incident catalog button is in english and needs to be in spanish
Hi even though we have the version in spanish, the button for Incident Catalog is in english and we would like for it to be in spanish we are using build 8105 Any ideas?
Translation to Georgia
I'd like to translate SD+ to Georgian language so my organization can work with it. Where can I find original English texts for all modules? I was able to find all other languages except English (the .properties file for English was practically empty) for some modules. Also, another question: for Russian translation, the letters are in for of HTML code, e.g. І. So when translating, should I put Georgian letters in the same way, or it is enough to write normally? Regards, G.S.
Search for Request ID in 7611
I've got a couple of instances of SDP running. In 7610, I can search for Request ID in the left hand search (enter keyword) and in the upper Go to (request id). In 7611, I no results are ever returned in the left hand search (enter keyword) when searching on Request ID, but it does work in the upper Go to (request id) box. Please advise if this is by design or a bug? My users don't like change and want to be able to search in BOTH boxes. JJ.
error update 8105 from 8107
Presented an error when trying to update the version of my software and now can not backup or restore. Could someone help me?
Install and Configure on Ubuntu
Looking for a guide on how to install and configure service desk plus on ubuntu. Installed the software from the command line but there is no information posted that I can find about where to go after you have installed it. Need some guidance. Is there a website or something that can be used to configure this application?
Deleted Service Desk calls
Hi Guys I wonder if there is anyway to see at what time and how a call was deleted within the service desk application? Has anyone ever completed any auditing on this? Many Thanks
Upgrade from ver6 to ver8 - license file
Hi, We currently are running ver 6 and our license is valid until next year. We are retiring that server and I thought what a wonderful time to install a shiney new version of SDP. How can I get my license file upgraded without going through the pain of upgrading the previoius install patch by patch? I had installed ver 8026 I believe and have it up and running but when I went to go live and apply my license file i got downgraded to standard and lost asset management. Dylan
link between Category/Subcat/item & Service catalog Categories.
Hello We are in the process of reorganizing our Categories creating a service catalog and implementing ITIL incident & reuqest management with SD+Can someone please explain me the link (if there is one) between Category/Subcat/item & Service catalog Categories. Here at the screenshots to show what I mean: How can I use those field to the mentionned ITIL processes, knowing that problem and change management will follow afterwards? If there is NO link between Category/Subcat/item & service catalog
Allow Archive of items other than requests
Can we have the ability to Archive items otehr than requests please. Initially looking for DISPOSED and EXPIRED Assets, but suggest that any status could be assigned to Archive ( except IN STORE and IN USE as that would make no sense that I could see ) Need to keep the information on the assets for Audit and reporting purposes but dont want them on a day to day basis that I have to filter out. Thanks, Andy
Either access denied for the user or the remote DCOM option might be disabled in the workstation.
hi, i have a problem with opmanager and service desk i have new desktop machine. ( dell latitude e5500) with windows seven when i make a scan for the new machine i have this problem: Either access denied for the user or the remote DCOM option might be disabled in the workstation. i have maked this options that you indicate in troubleshooting: Step 1: For Windos workstations "Windows Domain Scan" mode will be more efficient than "Network Scan" mode. Configure the proper login credentials for the
Customise the Change Template
In the incident template it is possible to select a field and mark it as 'Requester can view'. I would like the ability to have a field in the Change template and prevent the requester from viewing it. E.g. the Actual Days spent on the change to be hidden. The technician should still be able to see this field. Is there a way of acheiving this? Thanks
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