network discovery
Hello How can I allow workstation service tag, asset tag, serial numbers ,etc… to be collected when scanning windows machines, is there anything to enable in windows
User And Password
Hi good afternoon team: there an option to tell the user that is about to expire your password? I look forward to your comments
Next Release
Hi, Are you able to advise when the below release is likely to happen? Thanks
Tasks
Hi, everyone. How can I creat workflow with tasks? For example if task status change, change support group.
backup database fail
Hello. SDP 8121, mysql. When start backUpData.sh #./backUpData.sh Starting.... Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager
Cost Center Codes longer than 25 characters
When creating new Cost Center Codes, you're allowed to type in more than 25 characters. But as soon as you save it, it cuts it down to 25. This is a major issue, as I'm trying to save CC Codes that include the description; therefore all of my codes are longer than 25 characters. I know this is already an issue that has been brought up, but that was 3 years ago and your response is that the issue has officially been reported and will be fixed in an upcoming update. See: https://forums.manageengine.com/#Topic/49000003773200.
Email templaye: Close Request Link not working
Hi there, SDP version: 8.1.0 Build 8127 Admin > Organization Details > Notification Rules (any template) There's an option called Close Request Link, but it doesn't act like a link. Just a normal text, not clickable. I resolved a request, which then auto send notification to requester. Then I forward that notification to myself, but it's just a text.
Put request title on subject template
Hi there, SDP version: 8.1.0 Build 8127 Admin > Organization Details > Notification Rules (any template) On the Subject area, perhaps include a [Request Title] variable? Users would not bother nor understand [Request ID#] so this information is not really useful unless they look at the content of the email or go to the web interface itself. Thank you.
Merged Requests Disappear
Hi all, One of our technicians recently merged two requests together, and they both have disappeared. Let's say it was Requests 1001 and 1012. Now, they both seem to have vanished. If we search for either request number,it tells us it is an invalid Request ID. We often have problems were replies to helpdesk emails are created as a new request so they need to be merged. So, I am fairly sure that the technician knows how to merge requests. However, even if there was a problem, searching for either
PRE DEFINING THE SUBJECT IN A REQUEST
Is there any chance that I can make the subject to be a pre-defined, that is an agent will have to choose from a drop down list of various subjects so I can have the universal subject for common reported issues
Swapping service request and incident requests and vice a versa
Yet another update released, and still have no abilty to swap support requests to incidents and vice a versa this was reported that it would be available in october release, now february and still nothing is there any chance we could get a firm time line, as we are holding back creating service catalogs and incident catalogs without this ability as we would want to disable the default requests
Can Location be added to business rules criteria?
We have tech locations at multiple sites internationally. We'd like to have tickets from people in location X go to techs in location X (probably by queue name). We can't do this because the business rules don't allow for the criteria of Location to be picked. can this be added as a criteria for business rules? Thanks, Justin
Issues adding work logs after update to 8.2 build 8200
Hi When I finally found where I could add a work log, I’m now getting an error “unexpected error occurred” when trying to save one. I have enter all the fields just to be safe but still getting the error, Please can you help. Thanks Will
Resolved Closed
Hello, i will add here some pics also to describe my problem very easily, meaning it's not a problem i just want to make the very fast method of closing the request As you know, there is a button, named, Closed, (see pic 1.) pic1 and i want to make such an Google Chrome extension or something to change "Closed" button to "Resolved' button. as i made Inspect element in Google Chrome i saw that a Value of Resolved is 4 and Value of Closed is 3, (see pic2) pic2 how i can make that the button Closed
How to manage devices that cannot be scanned?
We are currently implementing a first installation of ServiceDesk build 8127. We have many devices, mainly linux based thin clients, that we are not able to scan. In our environment these devices are basically consumable items in that anyone can replace them with new hardware if needed. We would like to have the devices inventoried into ServiceDesk as assets but modifying every device to enable SSH so that they can be scanned is currently not an option. Currently all of these devices show up in
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Notification template format problems
Hi, We've been having problems with the formatting in the email templates within the notifications rules section. The font, font size and spacing is never consistent even though this is how its been set. We set the format, save and then if we go back to edit the same notification rule email template; ServiceDesk seems to add extra lines and messes around with the formatting. This means emails sent out to our end users have different formatting within the same email and looks very unprofessional.
Multiple email settings
Hi support, Currently we have two support emails - the noc and the servicedesk support emails. I believe that setup that we adopted is when an email is sent to noc mailbox, it forwards to servicedesk mailbox and then SDP polls to servicedesk mailbox to get the emails. The problem we have on this setup is, there are times when an email is sent to noc, and we forward the email, the sender becomes the servicedesk instead of the noc. Any suggestions to fix this?
edit request details
Dear All I need an option to customize/edit the request details (see attached file) We are using Servicedesk Standard Edition, Version 8114. Regards Julia
Report Query on reassigned tickets
Is it possible to create a report that will show for a 24hr period how many tickets where reassigned and by who. we are using MSSQL on our demo set up 8.1.0 Build 8109
Add Feature ID
hello guys one more time, on whole forum i was searching to add Feature to servicedesk and cant find any tutorial how to make this i want to add Feature with ID SDF- 25173, it would be awesome if give me some advice or copy-paste tutorial for this thank you
purchasing dep.
hello we have in our company a purchasing department, so how to create a purchase order so that the purchase dep. will handle it without the need of entering the vendors and other details by the order creator
Pass though Authentication
Is there a way to do pass though authentication so end users do not have to login? We are just starting to use the portal and trying to make it seamless for the end user.
Custom third party notifications
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
Project Management Capabilities?
Does ManageEngine/AdventNet offer an addon module for ServiceDesk Plus for Project Management? Thank you.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Usage column in Scanned Software (assets)
How reliable is the Usage column in the Scanned Software section of assets? I have some users reporting "Frequently", other with "Rarely" and a lot with "Not Known". Is there a way to get the date the last time an application was used?
request design
hello i would like to know how to add fields in the request form related to assets e.g: barcode etc..
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Rest API "&" ampersand
Trying to pass a url to the description portion of request but can't escape an ampersand that is in the url. So far I've tried "%26" - & and also & Any ideas? IE <description>http://xxxxxxx:8080/efm/client/workflow/submittedform?sref=dedf5d4c269a5ed9873b1412a31d111 &ebid=26</description> - <operation name="ADD_REQUEST"> - <result> <status>Failed</status> <message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message>
i have 2 qustions
hi there i have qustion when i use this programs sdp 8.1 i want to chage font and font size for reports and otherthing if i want to send nofitication to techinan i have to configure it and when i see answers for same qustion i have to buy from servise provider buy sms kind of email to sms so iam in ksa can u give me example for this servise provider in ksa and configure sdp to work in it regards
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
ServiceDesk integration
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
Initial product installation
Is there a guide for the initial installation of servicedesk plus? I am having trouble finding the correct sql download/setup to get the product up and working. We are needing to use the trial to find out if this product will fit our needs.
Automated Network Scan
It would be nice to automate Network Scans versus Domain Scans, that way my virtual machines aren't scanned without me having to restructure my AD tree.
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