Hi,

 

I'm trying to assign requests to a specific technician(s), when the "To" field on the email matches a specific email address.

 

The specifics:

 

we've got an email address, ishelpdesk@foo, attached to an Exchange 2010 mailbox, that we use for our helpdesk jobs.

The mail fetching works fine, and delivers all mail to us as requests.

 

I wish to add another email address, phones@foo, to the same mailbox, to allow people to send Phone requests to us - however I want to control who is automatically assigned these jobs.

Can this be done?

 

I've tried to create a Support Group for this group: http://i.imgur.com/Yn37kPC.png

 

However all the jobs keep going to the main request list.

 

Any ideas?