Hi,

 

I would like to generate a summary report of total cases received, completed, SLA violations and pending something like below on a weekly and monthly schedule:

Please assist.

 

IRIS reports for the month of September: 

Total requests (incidents & service req) Received                      4600

Total requests (incidents & service req) Completed                    4599

Total requests (incidents & service req) Pending                          57       

Total incidents violating SLAs                                                     58 [1.26%]