Service Request Template Resource Tab
The Service Request Template Resource Tab is very useful. Would it be possible to add a date field type option to the New Question feature. Currently we are using three drop downs for month, day, year but it's difficult to report on.
Fault with SDP iOS App
Hi everyone, we are testing the ServiceDesk plus App on both iPhones/iPads and Android devices. We experience no issues on the Android devices but do get a problem on iOS devices. When you open a ticket and open the Assign Technician page, you receive Error No detail available for Technician groups in Site:"name of the site for the requester". Any help would be appreciated. Steve Gray
ServiceDesk Plus not starting
Hello, Ia have one CentOS 6.4 64 bit with JRE version 7u40. I installed this bin file :http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin Everything OK at first startup usin run.sh but after a restart the run.sh returns the following message: " Unclean shutdown of previous run. Failed to start the server " How can i start ServiceDesk Plus again?
Can't create request for a specified user
My first line of support can't create request for a specified user. When request is created and saved, error dialog screen is reporting: "You cannot create a request for this user. The user belongs to a site for which you do not have access". Can't see where can I change site restrictions for my tech. What I did wrong?
Asset Notification
Our customer needs to receive notifications based on asset values. As one example, they loan laptops to various departments. They would like to automatically email or sms a user or technician when the loan period is about to expire or has expired. They have included additional fields to add these values. They would also like to receive notifications on disk space, memory change etc.
asset name changed but can't scan it
Hi there, SDP version 8.2.0 build 8208 We scanned a cisco switch using default SNMP settings (public) and it successfully populate the IP address and subnet. After we change the name to SWITCH03, leaving the value of IP and subnet as it is, it failed to scan. It seems that the scan method always look for the Name field, regardless of the IP value. I do understand that this is mainly utilized for workstations since their hostname is registered in DNS, but do you have an advice for those snmp devices
Issue with editing ticket by two technicians at the same time
Hello, We are faced with the issue, then two technicians are able to edit and assign the same request at the same time. Here is the scenarion of the problem. Larry has his Unassigned ticket view up. Larry clicks a ticket for “Judy”, then assigns it to himself. He then begins to reach out to the requestor. A few minutes earlier, Dawn had her unassigned ticket queue up and clicked on the ticket for “Judy” and begins updating the ticket with Request Type, Category and Subcategory. She gets a phone
modify template: replying to a rquest
Hi there, In the following ares: Admin > Organization Details > Notification Rules > Replying to a request Is there a variable for including the technician's phone number? Thank you :)
FAILED START SERVICEDESK
I have installed ManageEngine ServiceDesk, but service is not starting... in event viewer I have new error record like this: event ID 7034 (The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 1 time(s).) 1. OS is: Windows Server 2008 R2 2. Base server is: Microsoft SQL Server 2008 any ideas? why service couldn't starting?
CMDB settings.
Hi I wonder if it's possible that CMDB can be visualized by all the technical in each one of them roles.At this time, CMDB can be visualized by the admin only. Thank you. B.R.
servicedesk plus cluster /high availability?
hi, Does SD plus suport cluster or high availability in a linux environment(redhat 64 bit)? Is there any tutorials or documentation to accomplish this? Any help is much appreciated. Thanks
i'm trying to get users accounts but my domain not available
i'm trying to get users accounts from - users-requesters- import from active directory ---but my domain not available
Limit Technician to view only their group
Is it possible to limit a technician to view only their group's incidents/problems? We have a several departments that use the same ServiceDesk, and we would like the Helpdesk/Sysadmins to view all requests, but 3 of the technicians we would like to restrict to their own group only.
Active Directory linked Additional Field
Is there a way to create an additional field in a form that queries Active Directory? Say for instance, that I want an owner field within a CI? How could that be done?
Call LDAP Import via Cron Job
I used to use SD+ on Windows, and loved the auto Active Directory LDAP sync. I've moved onto a new company and decided to install SDP on Linux. I don't have the AD auto-import feature in Linux, but was wondering if I can replicate it with the command line, the SDP API, or through a MySQL routine. My goal is to automate the sync using a cron job.
Attachments for Resolutions
It would be great to be able to add an attachment to a request solution and have the attachment sent when sending a resolution notifications Also, if an existing solution with an attachment is copied to the resolution, the attachment should also be included. Also, when a resolution is added and the option to notify requester is enabled, anybody in the 'email ID's to notify' should also be sent notification of the resolution
Disable a Support Group / Rename
Hello, So I gave up deleting or disable support groups as we can not loose the old tickets in the system. So decided to just re-name them to X Group so people stop using them and put them at the bottom of the list. From the looks of it though I need to rename it on all 445 sites. Does anyone know of a easier way to do this? Thanks Matthew Tape
PieChart Report not working
Good morning, to take a report with the field PieChart overdue the graph not being displayed correctly. Only show = true overdue. If you choose Bar chart works.
Incident/Service Catalogue Groups
Howdie All I am new to service desk plus and encountered a rather frustrating issue. I have compiled a list of categories and built a service catalogue but need to assign these to groups. My company plans to use service desk plus as a MI tool with multiple departments similar to a IT company with multiple departments. I need to assign particular requests to different groups although I have set up Support groups and User groups I am still unable to do so. I believe the answer lies in a group template
Limited text size in Solutions Module
Hi Folks, The solutions module in SDP 8.2 is extensively used by us and recently we observed a small limitation where if the text size is around 8500 then SDP cuts somewhere between 6000-7000 string length. Is there any work around for this? Thanks
IPhone app
A few issues, in the iPhone app version 2.0.2 1. The Work Log does not insert a date, if I run reports based on work log dates these are missed. 2. There is no way to close a ticket with any modified closure status (we use closed - Maint and closed - Support)
This remote server data is not supported to import in the current central server
Dear All, We are using Manage Engine Service Desk Plus 8.1.0 Build 8121 and Asset Explorer 5.6.0 Build 5614 as Remote AE Server on Site. After we scan on our site and try to "export and push data to central Server" We have an error notification like this Problem in exporting and pushing data to central server. Authentication failed while trying to login in to central server with the credentials provided. Then we try to export data to get a zip file. When we try to import the zip file at our Service
Business Rule
Hi I use The Business Rules to assign a Technician automatically. The business rule doesn´t work when a I use the "templates categorie" options. Regards, Juan Torres
Technicians logging requests
Hi, Why can't technicians log requests in their own name - Is there somewhere I need to enable/disable an option to allow this. Just upgraded to latest version. Thanks Eithne
Report based on requester
Hi How can we get a report based on requesters, basically we want to send auto emails every month to the requesters with the status on there incidents and services request. Is it possible to generate the auto emails, and shoot emails.
ServiceDesk+ Local Authentication Can't login
Using ServiceDesk+ v8.2. I imported users from Active Directory and made myself a technician with SiteSDAdmin rights. I disabled local authentication and now I cannot login to SD+. My personal technician account will not login with AD credentials. I doesn't give me an option for my AD domain.
Service Help Desk and Zoho CRM
Hi All, I was wondering if anyone is using the Service Help Desk AND the ZOHO CRM - and if so, can they be linked? Thanks. Rob
Troubles to register service request SDP
Hi everybody. I expect somebody can help me. i´ve been using a free version of servicedesk plus with database mysql and i had not had troubles for the registration of tickets but three weeks ago servicedesk began to fail. When someone register a new ticket the application is locked as if you were saving the informatio so we need changing of tab to request and there it appear the ticket with all content. We think maybe could be necessary update the application then we did it. It has actually the
Use Arabic Languge with English sentenc in web interface
Hi i need to use right to left view in servicedesk plas so i change "Display Language" to arabic but i would like to use english sentence to all web interface sentences, so first need to translate all arabic sentence to english sentence that need big time and aslo i do not understand many of arabic sentence. i ask that is there any way like to copy and paste any file related to this topic or no? Regards, Mahdi
HP Procurve Switch monitoring
Hi, I am trying to monitoring the hp procurve switch through snmp oid. I tried in internet i can't get much information.so please can you share me what are the metrics can we monitor with related oid mibs. It will be very useful. Thanks/regards surendar
I cannot edit the leased asset notification message.
I would like to be able to edit the leased asset notification message sent to requester. The message as-is is not formatted very nicely, and there are multiple spacing issues. If there is not an option to edit this from the admin panel, where might i be able to edit it in the database? I have attached a screen shot below
Is there a way for a task update to notify a PROJECT owner?
currently, it looks like if I want that, it has to be a milestone? OR is that what this is supposed to do? Associated Entity Notifications (Requests, Problems, Change, Project, Milestones) E-mail the associated entity owner when a task is closed
View for a day
Good afternoon, We are trying to setup a new view in ServiceDesk Plus (version 8.1.0 Build 8125) which will only show requests that have been raised today. While we can setup a view that shows this, it needs to be updated each day as it is tied to a specific date rather than 'today' which doesn't update the date. Is it possible to have a view that updates the date to today automatically? I realise that this can be done as a report but we really would like to have view to fit in with some new
In solution tab add attachment(s)
In solution tab need to add an opportunity to add attachment(s) thanks
windows firewall local desktop settings
hi, i have servicedesk installed but can only run it under local administrator. with a windows account i can't. i get messages that items can not be found. i guess it is windows firewall which is set by network policies. can you give me a list of items/programs that have to be added to the allowed items of the windows firewall on the desktop ? thank you ! kind regards, bernadet.
ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar
Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products Date: Tuesday, October 1st, 2013 Time: 11:00 AM PST | 2:00 PM EDT | 11:30 PM IST Duration: 45 Minutes Register Here We all know that change is the only constant thing! Every organization has had its share of success and failure stories while implementing change management. It’s not enough to understand the change implementation challenges that pertain to a particular environment. but also understanding
Linux server migration
Has anyone had any experience migrating their existing SDP data over to a new install using Linux servers? I've been able to install the software on the new server and can bring up the initial logon page and log in as administrator/administrator so I know the server is working in that regard. However, once I restore a good backup from my existing server I am no longer able to start the new server using run.sh it fails at the point of AdventNet ServiceDesk [FAILED] I then ran the setcommonenv.sh
Problem servie desk no star.
Hello, I need help. I install the SDP and no runnig. See image. What the reasons error????
Trouble - Import Requesters from Active Directory
I want to make an import users from active directory, but I do not see the complexity of the AD Credentials, by which I want to make importing data are correct (I checked)
Lots of suggestions
We would like to be added to early releases, and beta testing for Service Desk Plus. Here are a few things that we are suggesting as improvements based on our experience with this and other products. 1. When replying to an incident or request, provide the option to change the status in the same screen. This will eliminate another step. 2. In the iPhone app, have a way for it to distinguish from the main screen the difference between an incident assigned to the tech, and unassigned. It’s hard to tell
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