is there a way to move the work log back to a tab vs hiding it under the task tab.  Also you need to bring back the pop up window when entering a work log.  I also fail to understand why you would auto populate the end time instead of the start time.

 

in my mind the way this should work

1. tech opens work log ( separate window that stays open and system populates start time) currently the work log entries are not "saved" if tech moves focus to another screen

2.  tech works on request

3  tech finishes request click end time system auto populate the amt of time  spent on request

 

real simple

the way it is setup now you have it that when the tech works on a request he must a either know how long he has been working on it so the system can calulate the start time.  or he must write down the start time somewhere so the system can calulate how long he has been working on it. 

 

this seems all backwards to me.  I believe one of the most most mis represented aspect of a tech's job is how long it actually takes to get something down.  This process you have put in place makes it that much harder for acurate time statistics to be reported