can not assign ticket to technician in request view. must open ticket and then assign to a tech
We can not assign a ticket directly to a tech from the request view.
Failure. Request ID(s) 667 cannot be assigned to the selected technician as the technician is not associated to the site.
you have to open the ticket go to Assign then choose assign and then choose the technician.
Failure. Request ID(s) 667 cannot be assigned to the selected technician as the technician is not associated to the site.
you have to open the ticket go to Assign then choose assign and then choose the technician.
Same with picking up a ticket some tickets randomly work fine some don't (using the assign > pick up)
FAILURE :Failure : Request ID(s) 683 cannot be picked as the technician is not associated to the site.
FAILURE :Failure : Request ID(s) 683 cannot be picked as the technician is not associated to the site.
we had the same person input 3 tickets all the same format 1 i could pick up the other 2 i could not.