'Download All Attachments' script no longer working in Edge
SDP version 13.0 Build 13009 Chrome version 111.0.5563.65 Edge version 114.0.1823.43 The script is attached, and run in a Custom Menu. It works on Chrome, but no longer works on Edge.
Restore data failed from MYSQL to MSSQL
Hi, I have problem to restore data failed from MYSQL to MSSQL. Attach the screenshot. Hope someone can advise.
Request search returns error
I used to be able to search (and rely on it) but yesterday it began giving me an error whenever I try searching requests. No one else in IT is receiving the error. I've cleared cache, and I get the same error in Chrome, FF and IE. Not sure what to do but I need the search ability back! Thanks... here's the error screen I see when trying any search.
ServiceDesk Unable to restore data from MySQL to MSSQL
Hi, I am facing problem to restore data of ServiceDesk Plus from MySQL data backup to MS SQL 2012 / 2014. I received the following error message. Hope someone can assist. java.sql.SQLException: Cannot alter 'trace_xe_event_map' because it is not a table.
Automatic functions in Task templates
Hi! We are running SDP on prem, 14201, pgsql. I would like to know if, and how, to automate a couple of things in Tasks. In this case we have an Offboarding process in the shape of a Request template with several associated Tasks. The Offboard Request
OS update required for SDP 14300?
I was trying to upgrade my SDP install to the latest version, 14302. I currently have version 14201 and was trying to install 14300 and then to 14302 but when I was loading 14300 into update manager, I get a message stating “Postgres Upgrade may fail
Replying to conversation - subject does not update
Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use
Get optional feedback from the request closure emails
One of our suppliers puts the below links on their request closure emails which we have always liked, I know Manage Engine ServiceDesk Plus sends out surveys but having something like the below where the requester can optionally leave feedback for any of their call logs and that feedback is recorded against individual request would be great. When the requester clicks one of these buttons they get a web popup and they can leave an additional comment, again this should be recorded again the request.
Custom View does not work as expected
After the Update from 14.1 Build 14105 to 14.3 Build 14302 our created custom view does not work as expected. I created a test filter: And the result looks like this: Is this a bug or something else?
How to get Request ID in email script
param ( $json = $(throw "-json is required.") ) $jsonContent = Get-Content $json -Encoding UTF8 $jsonContent = ConvertFrom-Json -InputObject $jsonContent $request = $jsonContent.request $request.id = $jsonContent.request.WORKORDERID in MessageBody i have
[SDF-76348] Template for reminders?
Hello, currently the reminder is in english, i would like to translate it into german. Where can I find the template for the reminder? Next I would like to add the subject in the subject line, as long as the reminder relates to a request. Is that possible? Thanks
Service Desk Plus Implementation
Hi All Is there a document available which i could follow to implement All modules of Service Desk Plus from scratch?
How could I set technician and owner fields to Creator?
Is there a way I could set the technician and owner fields to be whoever the creator of the ticket is when a ticket is being created? For example, I have some Service Request templates that are only used by the Service Desk team, therefore they will
Systemd init script for ServiceDesk
Greetings, Since moving to CentOS 7 and looking everywhere for a systemd init script i have come up with my own, you only need to change the path to your application and add it to your runlevels for it to work: Create this file: /usr/lib/systemd/system/servicedesk.service and fill it with this: [Unit] Description=ServiceDesk After=syslog.target After=network.target [Service] Type=simple User=root WorkingDirectory=/home/ServiceDesk/bin ExecStart=/home/ServiceDesk/bin/run.sh ExecStop=/home/ServiceDesk/bin/shutdown.sh
Forgot my password link on login page
Dear Sir or Madam I am trying to find out if SD Plus has some inbuilt functionality to reset user account passwords (passwords stored in the SD Plus database > not AD integrated)? SD Plus is not connected to Active Directory, but we export/import user accounts (name, user name, e-mail address) from AD into SD Plus. What I would like to see is a "Forgot my password" link on the login page which will guide a user through the process of resetting the password. A new password will then automatically
SDP API: How do I look up role IDs for mandatory role fields in a Change template?
In order to create a Change via API, I must know in advance which roles (role IDs) are mandatory before I make the POST request. For example, if "Implementer" and "Reviewer" are mandatory, how can I look this up via API? The change_template layout field
Business rule - Moving Ticket between ESM instances
Hi, The scenario I have is that we have a Finance instance that is split into 6 different financial Support Groups. If a technician from the IT instance Moves a ticket from IT to Finance it literally drops the ticket into no mans land, no group, category
SLA Breached - Sending Slack Webhook
Hello, I wish to send a Slack Webhook for when an SLA is breached on ServiceDeskPlus What would be the best way of doing this? I already have custom scripts which i can ammend/ run to send the webhook - the question is.. How do i get the custom scripts
Webhooks for Project Task Comments
Hi, I need to send newly created comments to a server. Could anyone please advise if it's possible to set up a trigger that will execute when a new project task comment is created?
Not your average Auto Merge
So here is my dilemma. We have a network appliance that sends emails directly to SDP, it can send the emails for a variety of reasons, it's basically scanning our work stations for compliance and sending an email everytime one fails the check. The issue
After upgrading from 14105 to 14300, the console cannot be displayed after logging in
My server version is Server 2008 R2. When I upgraded from 14105 to 14300, the service has been started. I saw that 14300 does not support Server2008R2, but I can see the login interface, and the login authentication can also pass, just after login the
History Tab query report
Need a query to pull the following for all tickets: Request ID Requester Category Urgency Priority Created Time DueBy Time Request Status Completed Time Technician All entries on history tab On-prem version 14.0 Build 14006. PGSQL being used. Anyone have
how to create report users login/logout per month
In the SDP we need a report of users login and logout that shows time/date and IP Address of users logins and logouts in month (ALL LOGINS, NOT LAST LOGIN). What is the table required for this information and its column? If possible, send us the query
Approval without email
I have ManageEngine Service Desk Plus Enterprise 14.2 Build 14200 running, but set up without email as the client does not have an email system (and will not be getting one). I've set up approvers for a Service Request, however, it appears that when this
Import of tasks / task templates
Hi, Is there any way of bulk importing tasks / task templates from something like a CSV? Many Thanks
How can I optimize server storage usage with PitStop?
Hello fellow PitStop users, I've been using PitStop for a while now to manage our organization's IT assets, including our servers. However, I've recently noticed that our server storage space is filling up quickly, and I'm concerned about running out
Report Request - request replied to
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sent
Tomcat authentication being canceled does not reprompt
Hello, I am noticing an issue with Servicedesk 11.1.0 Build 11128 where if Tomcat authentication is asking for username and password when reaching the site and I cancel the request, I am directed to the website anyway. I would either like to have this
Service Dest Hung at "Started Server............"
Problem: Every time I run the startSDP.bat everything will boot up, but then it will stall out on "Started Server" and just continue to create more dots, so it just has a string of "......................................................................."
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
[ ServiceDesk Plus OnPrem + Zoho Flow ] for Third-party integrations
Zoho Flow Agent helps to facilitate third party integrations between ServiceDesk Plus and other apps. While Zoho Flow primarily operates on the cloud, it also provides a Zoho Flow On-premise Agent that enables integration with ServiceDesk Plus On-Premise,
Attachment Password in reports!
I enabled Attachment Password, but when I export a report to pdf and etc., The password is invalid!
Is there a way to disable a user to delete an attached file?
Hi, I've got a customer who processes a file that is uploaded by a user on a request. It happens that one user deleted the first file and uploads a second one with the same name but different content (as it is written in the request's history). Is there
How to add the task approver's name to the report?
Only Approval Status is available, how can we add the approver's name to the custom report?
Error on import SSL certificate.
Verifying certificate chain error while trying to import SSL certificate. Can someone assist?
Send for recommendation
Hello when a change is raised it automatically sends for recommendation to various cab members how can I stop this secondly, when i pick some members to approve a change it shows an error message that emails cannot be sent , please how can I solve this
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Change an account to authenticate with Local Authentication
Hello . I have a problem with AD Authentication for SDP 12. Therefore, I would like to change authentication method for the admin account which is configuring AD authentication.. Can you please help me (posgresql statement I think) ? Regards, Hiền
Asset State changes in Work from Hybrid environment
WE have a requirement where in when an Asset(Workstation) is allotted to a user, IT department ships the laptop to user. We would like the user to click on an acknowledgement that he has received the workstation/laptop, which then changes they state of
Azure App Proxy with SAML SSO
Hello, We are currently trying to get our On-Prem ServiceDesk Plus site available externally through Azure App Proxy. We have followed the instructions provided by ManageEngine and have set up our Azure App Proxy accordingly. Our issue is that when you
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