Updated to 9334 and now blank web page on server running ServiceDesk
I updated from 9326 to 9334 last night. After the update I started the ServiceDesk service as usual and when IE11 launched on the server the logon screen/page is completely blank. I do get the logo next to the page address in the address bar but nothing on localhost. Remote PC's are able to access the help desk. This is only an issue on the server that hosts ServiceDesk. Any assistance is greatly appreciated.
WARNING :Site cannot be deleted as it is being used by a module.
Hi all, I am trying to remove a site that was added through an AD import mistakenly due to bad data in AD. I can't see where this one site is connected to or being used in any module. I only have the Standard edition so there aren't many modules. Is there any way to search to see where this site is being used so I can remove the connection and delete the site? Thanks, Chris
Leave Approval via Request
SDP Has a fairly robust schedule feature. Lots of moving parts involved. I was wondering if it's possible to make a request, with approval, for time off and then, on approval, add the dates to the schedule based on the category chosen. All the pieces look to be there, I just don't know if they all talk to each other or flow together. Possible? Has anyone done this before? Thanks David
Service Catalog - Field and Form rules disappeared after removing question in resource info
Is this how it is currently being designed? If you set a field and form rule on a field (resource info > questions) with actions such as hide field, show field or run a script, then REMOVE the question. The field and form rules for that field / resource info / question disappear. If you put the resource info question again, all the removed actions and scripts does not return.
Changing the host name on the ServiceDesk Plus server
I am working on a migration of SD+ to a new server. SD+ is currently running on server_A and we are standing up server_B to migrate to a new OS (Windows Server 2008 R2) and database (MS SQL 2005). I have read the FAQ and have the migration instructions, but my Administrator has a question I have not yet found an answer for. As the last step in the migration we are planning on shutting down the old server (server_A) and changing the name and IP address of the new server (server_B) to the old server's
ServiceDesk Plus 9334 Released
Dear Users, SDP 9334 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9334: SD-69824 : Agent certificate and jar signed certificates are expired. Msi and jar files needs to be signed with the latest certificates. SD-69626 : Upgrade failure occurs when a CI type which is created later is made the parent type of a CI type created earlier. Issue occurs when both the CI types are mapped to a same product
Trying to start PostgresSQL server failed Unclean shutdown of previous run.
Hello, I have a probem with ServiceDesk Plus from December I cannot start the ServiceDesk since then. :~# /etc/init.d/servicedesk start Starting AdventNet ManageEngine ServiceDesk-Plus :~# tail -f /var/log/servicedesk-plus.log JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Change Request Date & Time
I need to change some of requests date & time submitted, and all following replies date & time. Anyone have a sql query (update) to help me with this. I'm using SD 9.3... Thanks.
Mobile App issue, hoping for help
For some reason, when I install the mobile app, all features work EXCEPT push notifications. I get an error Push Notification Registration is failed. I am not sure if I am missing a notification center setup, I have an iPhone X on version 11.2.2
How to delete the email suggestion list
Hello all, is there an option to delete the email suggestion list in Servicedesk Plus. Thanks in advance and regards Guido
Request forwarding
Dears, How to add a variable of the forwarding person who forwards a ticket. I want the receiver to know that who forwarded the ticket. I only have the technician variable to choose. Servicedesk Version 9308. I tried using the $LoggedInUserLoginName variable in the forwarding template, but not working. Best regards Murali @Name = Muralee D.@ @Mobile Number = 0506424099@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@ @Current Build = 9308@ @32 / 64 bit installation = 64@ @Logged
Field and form rules: resource sections and mandatory resource fields
Please consider the following scenario. Resource section 1 > Resource field: Select A or B - mandatory Resource section 2 > Resource field A1 - mandatory > Resource field A2 - not mandatory Resource section 3 > Resource field B1 - mandatory > Resource field B2 - not mandatory Initially, only resource section 1 is shown. This is also the case if the user has not selected A or B. When the requester selects A, resource section 2 is shown, resource field A1 is mandated and resource section 3 is hidden.
set leave Technician automatically
Hi, I created a sql procedure(FIRST LOOK) to automatically set up "LEAVE TECHNICIAN" from other software. Q1: why is there a delay until SITES OF TECHNICIAN appear in the web interface TO BACKUPTECHNICIAN? After a few minutes everything seems okay in web interface, but the incidents are not automatically attributed to the BACKUPTECHNICIAN,why? Q2: have a better solution for my problem? ALTER procedure [dbo].[SetLeaveTechnician] (@username1 varchar(50), @username2 varchar(50),@dataStart varchar(20),@dataEnd
Sites issue
Hello, I am setting up our implementation for SDP, on site, and I am encountering an issue to do with Sites. I have added multiple sites and I would like to add all the techs to all of the sites. However, there are no sites listed to add them to. I am also getting a popup every time I go to the Technician page that I have attached. Has anyone had this issue and, if so, how did you resolve it? Thanks, Chris
Notification for Task closure
Hi, for an internal reason I need to notify requester the closure of some Task inside a Request. I could not find any explicit setting for doing this. Is there any workaround for this? Thanks Enrico
How to change request mode using buiseness rules
How can we change request mode (mobile, e-mail, sms etc.) using buiseness rules? We can't see it in the dropdon menu in actions.
Can't send command to SMTP host
Hi, I am using on -promises free version of SD Plus, I have setup Office365 mail configuration, We are receiving incomaing mails but not sending e-mails. I have attached log file for your review, please advise
Due-by time of requests sent in via email
Good afternoon, A number of our clients submit service desk requests via email rather than the request catalogue. By default, it sets the Due-by for these requests to one day after the time the request is submitted - Is there anyway to alter this to 3 days? Kind Regards, Ryan Parker
Custom Trigger query
I've been looking into how Custom Triggers work via the following link: https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html Looking at a new Custom Trigger you can set them to execute a script (under a certain condition) when the Request is Created, Edited or Created / Edited: Could someone explain how this is different to the Field and Form rules, using On Form Load?
Incident Approving feature in Standard ServiceDesk Plus edition
Dear support team, Is the Incident Approving feature available for Standard Service Desk edition? In Incident Template Form - Work Flow Tab - Approval Configurations Header, I can't see approving level selection fields there. Best regards, Sergiy
Add New Technician: Notification
We'd like to have the ability to automate a welcome message to newly added SD+ technicians. These notifications could highlight their assigned support groups, credentials, tutorials, etc...
Description on asset
HI, there is a description field on Windows Server configuration item. is it possible to search for text written in the description field, like text in a request?
issue while backup and restore from windows to linux in servicedesk plus
I have configured servicedesk plus 9.3 buildin 9301 on windows server 2003 32bit with ADS authentication. When i will backup data and restore in Ubuntu server 16 then administrator and users are not able to login on servicedesk plus. I have checked administrator is already enable but local authentication is not showing on servicedesk login screen. Please help to resolve issue that how i can enable LDAP with existing database on linux machine.
RestAPI Change Asset issues
Hey, So I'm playing around with a Powershell script to use the RestAPI to put in Change Tickets...I've got it all working, except for some reason I can't get the Asset to come in, it's just blank for some reason, even though the asset I've used in the InputData below is the exact name of the asset already in the CMDB. I've obviously changed the name of the entry to contoso.microsoft.com, but the asset I'm using matches exactly to the asset in CMDB. All the other information is passing across, but
There is a way to request an approval for a Task
Hi all. In our organization, we have multiple data owners, for different databases. We have a process for the treatment of incidents or requirements, for applications, which implies the need to execute a script to obtain data from the Databases. This can be requested several times per case. For that, we need the approval of the Data Owners. The appropriate way to proceed, for us, would be to create the Service Request or Incident, and obtain the approvals in each of the tasks that we would send to
Requesters permissions
Hi, I want to give some requester visibility of all requests from a few sites but not all of the sites. The only option I see is (All of their Site requests, All Requests). Is there a way to select which site you want to give them access to? I'd like to avoid having to give them a technician role because they don't do technician work.
Group and user level restrictions
We currently have SDP deployed in our environment and everyone can see all open ticket, request, ect. We want to start using SDP to log and track security issues but these need to be only viewed and accessed by specific people within the security team. Is there a way to setup restrictions so that only specific people are able to view or access tickets assigned to a specific group? These tickets and issues could contain sensitive information that needs to be restricted.
Report on tickets raised outwith business hours
We are trying to create a report on incidents created in our ServiceDesk over the last year in our out-of-office hours, however the report function requires specific dates and will not search for time ranges only. We require 3 reports on the number of incidents with a level of "SCOTS", "STEPS", "TELEPHONY" "WEB" created between 01/01/2017 and 31/12/2017 in the following time ranges: Report 1: Mondays to Thursdays - 00:00 to 08:30 and 17:00 to 23:59 Report 2: Fridays - 00:00 to 08:30 and 16:30 to
My Approval tab (technician)
Please, how i can enable the approval tab for (technician)?
Problems with Field & Form rules in Internet Explorer?
I've set up a demo of a Service Catalogue using version 9.3 Build 9326 I've set up a Service Item, with some custom Resource fields. There are also some Field and Form Rules. Thanks to these rules, when I access the form (as a requester) using Google Chrome and change the contents of the "Item required" field, the Category, Subcategory and Item fields change as a result: However, when I access the same form via Internet Explorer (11.0.9) this does not work. Full rule: It sits amongst many other
"Incident additional field" issues
Dear Manageengine team, I am facing 2 issues in our Service desk plus related to the "incident additional field" When I edit an existing field, that field is removed from the existing templates automatically. I am not able to use the date field without the time along with. It will be great if you could guide me on these. @Name = Muralee D.@ @Mobile Number = 0506424099@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.5000@ @Current Build = 9308@ @32 / 64 bit installation = 64@ @Logged
How can I convert a date field into a specific format?
//Get value from the Trans Date field var date=$CS.getValue("ServiceReq_5701_UDF_DATE1"); The resulting variable produces ex. Sat Jan 20 2018 13:53:00 GMT-0500 (Eastern Standard Time) How can I change the format of this output? For example 01/20/2018 13:53 Thanks, Adam
Work log / time spent information per support group
In SDP, there is a ChargesTable which includes time spent information. As far as I can see, the charge is only associated to the technician, not to the support group. Our challenge is to identify what has been charged by a specific support group. We can identify the group by joining a few tables. However, there is an issue in case the technician moves from support group A to support group B. How can we still identify that the work was done by group A and not by group B?
Send email python script
I have set this script up to send an email to one of my vendors from a custom menu. My problem is that I cannot seem to create a format that looks the way I want it. This is the xml code in my file <message> <!-- This is the Message to be sent in the email.--> From: ServiceDesk Test <GSDTest@mydomain.com> <!--The values for From and To can be updated here--> To: Leroy.Squires@mydomain.com> MIME-Version: 1.0 Content-type: text/html Subject: Please order new cell phone for the user below
Jquery and field & form rules
How can I manipulate elements if $ is not supported for accessing elements using jQuery?
Assets
When scanning my assets what happens to the assets which are switched off. Do they get classified under in store or what?
Issue with opening PDF after renewal in contract module
When we renew a contract in the contracts module PDF files attached will become unreadable. If we open the original contract te PDF files are still readable. This behaviour occurs in version 9329.
Backup tech - created date
Is the Back-up technician section based on created date? Is this issue fixed, I was reading that this was a issue roughly 1-4 years ago on some posts. Similar post: 3 years ago... https://pitstop.manageengine.com/portal/community/topic/back-up-technician
Multiple Custom triggers causing both triggers to not execute
Howdy, We are dipping our toes into custom triggers with SDP. We have one custom trigger that runs a script to populate tasks for "every" request. We set this up by keying off the priority of a request and checking for all possible settings (i.e. Priority = "normal" or Priority = "Medium" or ...) This works great. We recently started developing a custom trigger to execute when a certain request is submitted (i.e. catetory is "User Admin" and subcategory is "Employee Leaving"). We seem to have
Notification Based on Input Method
I am trying to find a way to notify technicians of new requests ONLY when a request has been entered by email. All of our customers create tickets via email, and we definitely want our technicians to be notified of this. The technicians themselves enter tickets through the UI though, and it would cut down on a lot of notifications for our users if they did not receive notifications of these. We are running version 9.3 currently. Thank you in advance for any help
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