Notification Based on Input Method
I am trying to find a way to notify technicians of new requests ONLY when a request has been entered by email.
All of our customers create tickets via email, and we definitely want our technicians to be notified of this. The technicians themselves enter tickets through the UI though, and it would cut down on a lot of notifications for our users if they did not receive notifications of these.
We are running version 9.3 currently. Thank you in advance for any help
All of our customers create tickets via email, and we definitely want our technicians to be notified of this. The technicians themselves enter tickets through the UI though, and it would cut down on a lot of notifications for our users if they did not receive notifications of these.
We are running version 9.3 currently. Thank you in advance for any help