Due-by time of requests sent in via email
Good afternoon,
A number of our clients submit service desk requests via email rather than the request catalogue. By default, it sets the Due-by for these requests to one day after the time the request is submitted - Is there anyway to alter this to 3 days?
Kind Regards,
Ryan Parker
A number of our clients submit service desk requests via email rather than the request catalogue. By default, it sets the Due-by for these requests to one day after the time the request is submitted - Is there anyway to alter this to 3 days?
Kind Regards,
Ryan Parker
Topic Participants
Dinesh Bhaskaran
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