API V3 Domain problem - Unable to login
Hi all, I'm trying to use the API V3, and after generate an API key I tried to get all the requests using this sentence in SOAPUI: GET http://server_ip:port/api/v3/requests/ -H "Authtoken: 3CF0DD20-C128-414B-A83E-8D18E60E7348" but then an html is displayed telling me to select a domain of an combobox (attached the html). We have two domains for login in ServiceDesk plus when we access via web, and is needed to select one of them, but in this case, what can I do? Is needed to add another parameter
[SD-88036] Custom Trigger List Disappear
Hi there, i'm facing an issue with custom trigger has been created and added but it's not showing up in custom trigger list. Please help.
Feature Request: Form Enhancements
We've been working on creating or enhancing user forms with build 9418. Here are some improvement suggestions that we've uncovered: - ability for html editing in the Help Card section (add images, icons, etc.) to further guide users - ability for text to auto scroll down when page is scrolled. This way if there's information that is important to one section, the text scrolls with the user - always show the field help icon instead of only on 'hover' - ability for new text boxes to have html editing
Python API Add USer Error
Please Helkp me For This Code very Simple Add User The pastebin URL is:{"response_status":{"status_code":4000,"messages":[{"status_code":4004,"type":"failed","message":"Internal Error"}],"status":"failed"}} import requests import urllib3 import json urllib3.disable_warnings() API_ENDPOINT = 'https://192.20.10.30/api/v3/users' data = {'user': {'first_name': 'Peter36526565','last_name': 'Atom','name': 'Peter Rabbit Atom','mobile': '02892902','login_name': 'qweqwe','password': 'peter'}}
CMDB API - Get Virtual Machines
Hello, I'm trying to get all virtual machines in CMDB. I'm running this post request: getCIURL = SDPAddress+'/api/cmdb/ci' payload = { 'OPERATION_NAME': 'read', 'TECHNICIAN_KEY': apiKey, 'INPUT_DATA': """<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <citype> <name>Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Type</name> <value>Server</value> </parameter>
Reporting is not reflecting accurate data
I am receiving through report total number of records 50K meanwhile in the graph when adding the records its much more . Please find below
[Term of the Day]: BPO
Term of the Day “BPO" Definition — What is a BPO? BPO is an acronym for Business Process Outsourcing, also sometimes referred to as IT-enabled services, or ITES. It's the business practice where a company outsources a part of its operations to a third-party company or some external service provider so that it can focus more on its core business activities. The services may include accounting, payroll, HR, IT services, telemarketing, social media marketing, and more. Basically, BPO fills the supplementary
Duplicate Technician group on Task Search
Duplicate Technician group on Task Search
[Tips & Tricks] Excel ITIL Change Management with Standard Changes
Every day, there is a need to perform a simple and low-risk change. For instance, most people (be it a user or someone from the IT team) don’t consider resetting a password to be a Change. But, according to ITIL, it is a Change. To dive deeper, ITIL recognizes different types of changes. That’s sensible, because every change differs in many aspects. In this article, let’s consider changes like the example above, i.e., something that doesn’t actually seem like a change, but it is. More precisely,
Export KPI and SLA in real time to external visualization
Hi! Some customers are demanding a real-time dashboard with typical kpi as live critical requests, requests per category, type, etc... Analytics Plus covers the presentation, but updates once per hour Giving the customer a technician user to see one dashboard is a non desirable option We've successfully created some dashboards in powerbi, which can reduce the analytics update times, but the concep is the same as Analytics Do you have some recommendation to achieve this? Thanks in advance
Requester Details not updating after AD import
We have a customer base of about 2000 people. Often these customers will move to other departments and physical locations. When this happens their information is updated in Active Directory. However when SDP does a sync from AD it does not write over old information it seems. We are starting to realize that the physical addresses for requester's (found in SDP) no longer match what is in AD. It also doesn't seem to remove their old department either. I can make changes manually to a user in SDP,
Links in this forum's "new comment" notification emails don't work
If someone posts a reply to a topic I add here, I receive an email with the subject line "New comment to ...". At the bottom of the email is a "view this topic" link. Although the URl of the link is like https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Community/singlepost ... it takes me to a sign in page with a URL starting with: https://accounts.zoho.com/..... The credentials I use to access this forum don't work to log in there. I have to get in the normal way, then search
Send Message
How To Send Message For One Requester? No email and No sms
Error while restoring SDP database backup in a new environment (SQL Server 2017)
I am trying to move SDP database in a new environment. Backup using backupData.bat --trimmed went well. But when tried to restore data in new environment, I am getting error. Following is the output. Need help here please. D:\ManageEngine\ServiceDesk\bin>restoreData.bat ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB
Problems upgrading from 11115 to 11119, Postgres upgrade
Hello I am having a few issues with an upgrade of ManageEngine from 11115 to 11119 on a Linux host. On upgrade, it seems as though that pgsql doesn't upgrade correctly - I see entries in the log that read: 26-Jun-2020 2:55:51 PM [com.adventnet.persistence.PostgresPreProcessor] [INFO] : /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: 186: /home/manageengine/ManageEngine/ServiceDesk/bin/initPgsql.sh: /home/manageengine/ManageEngine/ServiceDesk/tools/postgres/bin/gettimezone: not found
arn run the script into the Mac Laptop
after running the script get success running and still cannot show into the Inventory system. am not sure if am missing some steps I need help on this Thanks
[ForYourInformation -36] Special characters in attachments filename
Dear users, With build 11008, we brought in a restriction with uploading attachments that have certain special characters (mentioned below) in their filename due to security reasons. ()&\/ If you happen to encounter the below error while uploading attachments in the application, please check for these special characters in the filename and remove them. "Invalid characters present in the filename. We recommend to use only alphabets, numbers, dots, hyphens, and underscores." Once removed, you should
Attach file with ()
When I try to attach a simple file this error occurred: Size file: 25 KB File name: Image- ( 1 23 4 ) Bg.png Type: png ٰThe file name have character of parentheses )( but when I delete () in the file name, it's OK, Cannot attach the following files [], as the size of file exceeds 40M
Translate "Previous Approval Details"
I can not find this "Previous Approval Details" to translate
Request Management - overview of all conversations of technician and requester in a request
This report gives an overview of all conversations of technician and requester in a request. SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", longtodate(wo.CREATEDTIME) "Created Time", longtodate(c.createdtime)"Conversation CreatedOn", c.title "Conversation title", longtodate(n.notificationdate)"Technician reply CreatedOn", c.first_name "conversation by", c.description "conversation Description", n.notificationtitle "NOtification
[Term of the Day]: VPN
Term of the Day “Virtual Private Network” Definition — What is a VPN and its purpose? Virtual Private Network, better known as a VPN, is an encrypted connection over the Internet from a device to a network. This encrypted connection ensures that sensitive data is safely transmitted by preventing unauthorized people from snooping on the traffic and allows the user to conduct work remotely. VPN technology is widely used in corporate environments. It connects business networks together securely
[Tips & Tricks] A Guide to troubleshoot issues related to ServiceDesk Plus notifications
If you happened to come across situations, where ServiceDesk Plus notification works but fails to deliver on certain occasions. Then this article is for you. There are 3 possible scenarios, where the notification trigger gets restricted. 1.Intelligent notifications feature: ServiceDesk Plus will suppress notifications on scenarios if the requester and technician are the same users. When the logged-in technician (requester of the ticket) performs actions ( like updating or closing or resolving
E-mail user when a request is resolved. - not beeing send when reque
E-mail user when a request is resolved. - not beeing sent when request arrives via email. On all other situations ( request open on Portal even if the field "Mode = Email") it works fine.
Unset Tasks from Form & Field Rules
Hello, Has anyone experienced issues "Unsetting" tasks using the "Form & Field Rules"? I have tried different conditions but nothing will "Unset" the tasks. I am using a service request to facilitate User Deactivation procedures. I have HR initiating the request and the editor(manager) "Updating" the request by making selections on several "Resource Fields". I have about 10-15 tasks in the Workflow section and just needed to simply hide tasks based on the responses of the manager. I cannot get any
Find word to translate through Browser Inspect
Is there an easier way to find the word for translation, for example through Browser Inspect?
Query to show user with no email address
Hi how do i create a query to show a list of requester accounts that do not have an email address? i am using ServiceDesk Plus 11.1 Build 11115 regards Graham
Monthly Count of Request, Ave. Time to Respond and Ave. Time to Resolve
Hi guys, Any idea how can I create this custom query/report? Monthly (or previous month) Count of Request, Ave. Time to Respond and Ave. Time to Resolve Criteria: Support Group Technicians Product: ME ServiceDesk Plus (Standard) Version: 11.1 Build 11115 Database: PGSQL Thanks in advance for your help.
[ForYourInformation -39] Request cannot be completed - Impact and Urgency
As you might know, using request closing rules fields can be mandated to close a request. We often receive tickets from our customers stating that they are facing issues with closing requests with the errors below, "Request cannot be completed. Please fill the following fields - Impact" "Request cannot be completed. Please fill the following fields - Urgency" This mostly occurs to customers who downgraded their ServiceDesk Plus license from enterprise edition to professional or standard edition.
Update SDP to 11118
Hi, pls. Need help) Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/home/root1/18.ppm Verifying if the product is ready for upgrade and the given patch is allowed ove Verifying if the product is ready for upgrade and the given patch is allowed ove
Request cannot be completed. Please fill the following fields - Impact
Good Day Can you assist, i am failing to close my request because of the following error "Request cannot be completed. Please fill the following fields - Impact " I have also attached the results of the query that i ran Regards
[Term of the Day]: Sandbox
Term of the Day “Sandbox" Definition — What is a Sandbox? Literally, a Sandbox is a play tool, used in beaches. Children play with sandboxes and experience various forms of sand structures. Today, the meaning of this word has evolved. In the context of the IT environment. The sandbox is an isolated testing environment that allows users to test something depending on their organization's goals before it is deployed on a live/production environment. Sandbox technology is most commonly used in security testing
Office 365 SMTP cannot work suddenly
Hi, we have configured Outgoing using O365, but suddenly last friday it is stopped working. we already tested to telnet to port 587 and passed. Already search everywhere and this configuration is already correct. Kindly anyone can share if something wrong because it been 3 days the notification did not work at all.
sort project report on "Task Order" field
I run a custom project report and sort by Milestone's and Task's (sql query at end of post). In the Project > Kilestone > Task window you can reorder the tasks, is it possible to sort Task's column by the "Task Order" field. See image below. I have looked at all the fields in the taskdet table and cannot find anything. I'm running 11.1 Build 11117 Database is MS SQL Thanks Sal SELECT projectdet .PROJECTID "Project Id", projectdet.TITLE "Project Title", projectowner.FIRST_NAME "Project Owner",
[Term of the Day]: ITOM
Term of the Day “IT Operations Management” Definition — What is ITOM and why do you need it? IT has become the backbone of all business operations. IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, security, networking, storage and connectivity elements within an organization. ITOM has become crucial to every business as it helps optimize the delivery and maximize the quality of
Feature Request: Allow approver to direct the approval to another person
Client is asking to add this as a feature request: Allow approver to forward the request to another person. The case where John is the approver for a request, when John reviews the request details he notices that request is not within his scope so he should be able to change the approver to another person.
Need a report on how many requests were assigned per day per technician
Hello, I need to be able to find out how many tickets are assigned per day to each technicnian. Is this possible? Thanks Edd...
Description dupicated when dupliacte incident request
Hi, I created incident request from exist incident template. After one minute, I duplicate incident from this real incident request. Every things is okay, but unfortunately description of request duplicated like this: sample description: I can't connect to internet when I use Firefox browser I can't connect to internet when I use Firefox browser I can't connect to internet when I use Firefox browser I can't connect to internet when I use Firefox browser I can't connect to internet when I use Firefox
Helpdesk Customizer - Notification Rules - Polish language problem
I cannot save changes in notification rules for the polishlanguage interface. My ServiceDesk Version: 11.1 Build 11117 Server: Linux5.4.0-37-generic #41-Ubuntu x86_64 GNU/Linux
java.io.IOException: Stream Closed error in backup process
Hi, In the last two days, I have encountered an error while backup. When I run backup.bat see these errors: D:\ManageEngine\ServiceDesk\bin>backUpData.bat Starting.... Jun 23, 2020 3:11:27 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Jun 23, 2020 3:11:27 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Jun 23, 2020 3:11:27 PM com.adventnet.servicedesk.server.utils.SDDataManager
[Blog] ServiceDesk Plus Free! Software for Small Business Enterprises
ServiceDesk Plus is FREE! for SMB's and for all who need a complete helpdesk with knowledgebase management functionalities, extensive reporting, dashboards, and integration capabilities. We provide ServiceDesk Plus Standard Edition, with all these features and facilities, without a price tag. You can manage your business with ServiceDesk Plus Standard Edition, which comes with up to 5 technicians and an unlimited number of users for the self-service portal. It provides great visibility and central
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