Monthly Count of Request, Ave. Time to Respond and Ave. Time to Resolve
Hi guys,
Any idea how can I create this custom query/report?
Monthly (or previous month) Count of Request, Ave. Time to Respond and Ave. Time to Resolve
Criteria: Support Group Technicians
Product: ME ServiceDesk Plus (Standard)
Version: 11.1 Build 11115
Database: PGSQL
Thanks in advance for your help.