Purchase Request for Requester
Hi, is it planned to open the Purchase Request fuction on the Customer Self Service Portal? It would be great to have fuction for every requester to open their own purchase request and follow the status. Many thanks in advance Sascha
Query report with subquery not working
Hi, ServiceDesk Plus 11.1.0 build 11129 Trying to create a query report for inflow/outflow difference report. The follow SQL does not work. No error messages, just no report when click on Run Report. Select d.Status, d.Jan, d.Feb, d.Mar, d.Apr, d.May,
Cannot see SLA information in Service request details
In the Service catalog I have created a SLA for service requests. I have associated some templates for service requests to this SLA. But, when someone creates a service request based on these templates, I can not see the connection to this SLA in the
Multiple Instances of SD Plus
We have two instances of SD plus running on a copy of server 2008 and we want to move these to a new server. There used to be a guide floating around the web but we can't seem to find it. Both use different ports and have separate services running so
Notify on mail new added member on project
I want to receive a notification when a user is added to the project. It's possible?
Create a date based view
Hi, Could anyone advise how I would go about creating a view that shows all tickets closed "today"? We are running SDP on Prem. Thanks, Antony
API for get organization role a department
Hi, I want to define conditional approval workflow. Now I need to API for get organization role details of department. I'm searching for this need in your API documentation but can't find it. What should I do? I need it ASAP? Thanks for helping
Help with Report Query
Hello. I need help with this query. I want it to pull the data from the month prior. Can someone help me with that? I created it using the report tool and grabbed the query from "show query". I do not script. I would like to also take what is updated
How to edit a Change?
I can see there are Change Roles, which appear to allow users with various roles to do various things. But they don't seem to work. I have a user who is trying to update the title for a Change he created, but there doesn't seem to be a way to do it.
Add a Secret Answer to the Request
Hello, When responses are added to requests, I want only the user to see this answer. because sometimes I have to share important passwords. Is there anything that can be done about it?
Schedule Scan || Check for newly added workstations
Hi, In the "Schedule Scan" feature there is a option "Check for newly added workstations". During the schedule if any new device identify and added in SDP then form where i will get those new devices information/report? Thanks Mostafiz
Report a specific service catalog form
I define an service catalog form " Request Create CRM Account" and this form have a few custom fields. How I can Report a specific service catalog form with all related custom fields
Adding assets using CMDB API - Throws a 3001 unknown error
I've been trying to add CI Assets using the CMDB API, the XML input works fine when working with the web interface at the REST API Documentation. I'm getting a unknown error - Error when processing request - null when I use the sample scripts provided.
Closure code and Closure code comment variable in notification rule
Hi, I want to send auto notification to requester and inform her for Closure code and Closure code comment. Already hasn't any Closure code and Closure code comment variable in definition notification rule. What should I do? Thanks
[Term of the Day]: Distributed File System
Term of the Day "Distributed File System" Definition — What is DFS? DFS, the acronym of Distributed File System, is a method that enables clients to store and access remote files on a client/server architecture. With a DFS, data is stored on a central
Adding a field or option in the print preview section of the purchase request
I offer an idea to suggest. Adding a field or option in the print preview section of the purchase request to specify who registered your purchase and on what date.
Require report for asset status tracking
Hello all, We are looking for the script reports (PostgreSQL) to track asset status. Basically we need to know current asset status, previous statuses and when status changed. The other report required is to show what assets user ever had assigned.
Requestor Email Notifications not being sent
I have enabled the 3 requestor notifications to email the requestor when the request is open, assigned and closed. Currently the requestor only gets email notices when the ticket is open. I have attached a screenshot of the notification rules that i
Query Report Error - LONGTODATE
Hello, I am running this query on Power BI and I am receiving the following error message: ERROR: function longtodate(bigint) does not exist After looking in the forum, it seems to be that longtodate is a native function for the query editor in the
[SDF-91868] Change Recommendations for Copied CR's
We've noticed in the newest releases that recommendation emails get auto sent after an already APPROVED CR is copied. As this new copied change gets moved through stages, once it hits the Approval stage, any past approvers will be sent a recommendation.
Assign Techinician
Hi, I have used another ticketing platform in the past and now we have moved to Service Desk Plus.
Unfortunately I did not understand how I can take a request by making it disappear from the general queue (we are 2 technicians) and make it appear in my
Technician Key
hello, Is there any rest API to get technician key ?
How to sent java***.hprof files to support?
I got an email from the system this morning saying: Here are some pointers to delete possible junk files in ServiceDesk: Files generated due to OutOfMemory Error crash (java_***.hprof) are present under ServiceDesk\bin directory. You can delete these
Can't connect with self-signed cert
Just a note for those testing things out as I am. If you use the self-signed certificate option as I am, you will need to install the ManageEngine root certificate in eht trusted root authority of the target machine manually. You'll need to do this before
CommonIP Configuration for HA
Hello, I'm trying to set up HA for SDP and I'm almost done, one thing that I could not figure out is commonip. I never did such configuration and have no idea what solution should I use. Can you help me and give any tip on what service should I do. Thank
status colors
Hi Sorry if It may seem silly but I don't know how to display status colors next to each status in the request list view. Can you help me please?
[Term of the Day]: Wireless Security Protocols
Term of the Day “Wireless Security Protocols” Definition — What are Wireless Security Protocols? Various wireless security protocols were developed to protect home and office wireless networks. These wireless security protocols include WEP, WPA,
How can i disable/remove "Status Comments" filed from Change Template
How can i disable/remove "Status Comments" filed from Change Template? I am trying via fields and Form Rule but "Status Comments fields not fount. Please help.
Set SLA by Item category automatically.
We design a Service form, (Request to Access ). By default the form doesn't have SLA. Items on the form ( CRM, ERP, VM,...) We want when requesters change the item on the form, Add a SLA to each item automatically. for example: 1-when requesters change
RECORDS OPEN ON A CERTAİN DATE
I want to shoot recordings whose status is open in the past. Registration may be closed now. Can you help?
[Term of the Day]: DKIM
Term of the Day "DomainKeys Identified Mail" Definition — What is DKIM? DomainKeys Identified Mail (DKIM) is an email authentication protocol designed to validate the email so that the receiving mail server identifies the sender. It makes sure that
[ESM] can not submit a Request via api for special instance in ESM
hi how can I create an incident from PRTG monitoring system and sent it to special instance? which parameters needed? Im trying to integrate PRTG Into Sdp for notifications My SDP version: 11125
Can add Additional/Custom fields only to technicians layout of incident and service template
I have created some Additional fields for Incident templates. When I open an existing Incident template, I can add these Custom fields only to the Tchnicians layout of the template, but not to the Requesters layout. The sam situation is with Additional
How to access all the requests in service desk plus using REST API??
I want to access the list of requests in the service desk programmatically via REST APIs. I am aware that from the service desk plus UI, I can access all the requests. With regard to REST API, I am able to access only 1 particular request with the help of the request id. But, i don't want a single request,I want to access the whole set of requests. Does anyone know how to do this??
Add new section in asset module
hi! Is it possible to add new Section in asset module - like on attached screenshot?
Translate for Additional Fields
Hi, How can I translate my Additional Fields in Incidents\Service Templates ? In "Admin - General - Translates" not working for Additional Fields.
[Term of the Day]: WHOIS Service
Term of the Day “WHOIS Service” Definition — What is WHOIS Service? WHOIS service is primarily used to identify and search for a specific domain name. WHOIS also supports searching IP addresses and hosts. It is one of the oldest tools pertaining
Non-IT asset treated as It asset and takes license
We are importing mobile phones trough the API so we dont need to import it manually. So the mobiles are handled in a excel spreedsheet and are converted to a cvs file that the integration engine reads and then populate the CMDB into a CI-type that are
REST API - Get all open requests
Hi, I can run this URL: http://supportserver02.domain.int/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=A60CD57B-BF08-48D9-ACFC-A9F110909938&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_Requests</value></parameter></Details></Operation> But it gives me all request - no matter
ChangeRequester Name will set automatically
ChangeRequester Name will set automatically when a New Change raised. Note that all of users already imported and Synched from AD. How we can i do that? Build is 11131.
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