General
Configuring AWS Application Load Balancer (ALB) for routing traffic to Applications Manager Failover setup
Step 1: Failover Setup Follow this document and set up the Applications Manager Failover. It is recommended that you deploy the database server in the Cloud infrastructure as well. To use PGSQL, you can use bundled PGSQL with Applications Manager. To ...
Issues while installing or starting Applications Manager with PostgreSQL backend database
Problem 1 : When starting Applications Manger in Linux with PostgreSQL backend, the following error message is displayed : Check the permission of AppManager/working/pgsql/data/amdb directory. Permissions should be u=rwx (0700) or u=rwx,g=rx (0750). ...
How to manually uninstall Applications Manager?
Windows Shut Down Applications Manager (Ensure that the ManageEngine ApplicationsManager service has been stopped if it has been installed as a Windows service) Open a command prompt with administrator privileges, navigate go to the <Applications ...
How can I change the password of a user account for the back-end database?
Steps to change the password of a “Postgres” user account: Shut down Applications Manager. Open the Command Prompt as Administrator and go to the Applications Manager installation directory ($AppManager_Home/working) Run startPGSQL.sh/startPGSQL.bat ...
I get "PostgreSQL initialize Failed" error in AppManagerHome\pgsqlerr.txt file during startup. How can I fix this ?
Error: FATAL: could not create semaphores: No space left on device DETAIL: Failed system call was semget(5440126, 17, 03600). Reason: The reason could either be that there was no disk space or there were too many PostgreSQL connections open. ...
Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Applications Manager's time is different from my local time. How do I reset it to my time?
Reason: Your PC's time zone ( eg: French ) is different from Applications Manager's java time zone (eg: GMT). Solution: Follow the steps given below to set the Applications Manager's clock to a time zone different from that of the server time zone. ...
Clicking on any link in Applications Manager takes me back to the Login Screen.
This could be because the DNS name of the machine would not have been configured in their DNS Server. In this case, use the machines' IP Address to connect to the client.
I am not able to perform any activity in Applications Manager's Web Client. Why?
You may have logged into Applications Manager with user access as 'Operator'. With the Operator role, you can only view Monitor details. You will not have the privilege to configure or edit the different components of the product. Solution: To work ...
When I try to access Applications Manager;s web client, I am getting the error "The Page cannot be displayed". I am not able to access any page in Applications Manager.
Apache uses the sendfile syscall on platforms where it is available in order to increase the speed of sending responses. Unfortunately, on some systems, Apache will detect the presence sendfile at compile time, even when it does not work properly. ...
I'm getting the error message "The server is currently starting up..." What should I do?
Question: I'm getting the message "The server is currently starting up. This page will reload itself in 30 seconds, or you can click here to reload it now to display the login page. If this problem persists, please refer the troubleshooting section". ...
When I try to start Applications Manager, it says ' Applications Manager is already running'. This happens even after I've verified that Applications Manager is not running.
Reason: The system in which the Applications Manager has been installed would have been accidentally restarted or shutdown. The file am.lock may remain in the folder <AppManager_Home\working> to say that Applications Manager is running. Solution: ...
Applications Manager does not start when it is installed in a directory that contains non-english characters.
Reason: This is because the absolute path of the working directory will be updated in server.xml and tomcat server will not start if non-english charaters are present in server.xml. Solution: As of now, Applications Manager should be installed in a ...
Applications Manager quits at startup with the message "Port :9090 needed by Applications Manager is being used by some other application. Please free the port and restart Applications Manager."
Reason 1: When Applications Manager is started, its Web Server (Apache) starts in port 9090 by default. If the port is occupied by other applications, you will not be able to start Applications Manager. Reason 2: You have shutdown Applications ...
Applications Manager displays "Enter a proper Manageengine license file" during installation.
Reason1: If your system date is set to a future or a past date, you will get this error message. Solution: Uninstall Applications Manager, set the system date settings to current date and time and re-install it. Reason2: You might have applied the ...