FOS related
FAQs for FOS(Failover Service)
Q1: What is FOS? FOS stands for "Fail Over Service." It is a feature designed to address unexpected hardware or software failures that could potentially render a service desk application unavailable. In the context of SDPMSP , the Fail Over Service ...
Pre-requisites for FOS - Adapter / NIC address
1. Whether it's two different Physical VM servers (with different hosts) - In this case, you will have a different NIC address / Adapter name. (Adapter name won't be the same) - This model we will support. 2. One VM server where 2 partitioned servers ...
Reindexdata - Search not working
On some occasions, the search in modules like Requests, Solutions etc may not work effectively. All database data needs to be reindexed to fix search issues within the ServiceDesk Plus-MSP console. Please follow the below mentioned: 1. Stop the ...
How to share a backup/file attachments over a network path
As i have mentioned the file attachments folder should be shared across a network path and the network path should be mentioned in the following format in the Admin->Self-Service Portal Settings. // Network server name/fileAttachments I have shared a ...
How to change application port
1. Stop the application 2. Open Command Prompt as Admin 3. Go to ManageEngine\ServiceDeskPlus-MSP\bin 4. Invoke command changeWebServerPort.bat [newportnumber] [Protocol http or https] 5. Start the application. Refer below screenshot Note : ...
Unable to Reindex in 10.5 builds
Reindexdata batch fails to invoke post 10500 build due to incorrect classpath set in the file. * Navigate to ManageEngine\ServiceDeskPlus-MSP\bin *Take a copy of reIndexData.bat or reIndexData.sh outside the application folder * Edit the ...
FOS Notification Mail Related Details
Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled) ...
Steps to be followed for FOS Crash Issue
Kindly enable the access logger of Tomcat of the product. This can be done by modifying the <MASTER_prod_home>/conf/server.xml file. Have a BACKUP of this file by creating a COPY of it before doing any modifications. 1) Search for "access log" string ...
