Reindexdata - Search not working
On some occasions, the search in modules like Requests, Solutions etc may not work effectively. All database data needs to be reindexed to fix search issues within the ServiceDesk Plus-MSP console. Please follow the below mentioned:
1. Stop the "ManageEngine ServiceDeskPlus-MSP" service from "services.msc".
3. Open a CMD with Administrative privileges.
4. Go to <Drive>:\ManageEngine\ServiceDeskPlus-MSP\ and enter the below command:
6. The reindexing process may take a few minutes to complete, depending on the size of the data and the module selected
7. Now Start the application services
Note: It is also possible to reindex a specific module as shown below:
Business Rule is not working
There are a few configurations that need to be checked for business rules. 1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same 2. Rule ...
Start/Stop Mail fetching is not working for the foreign languages
Issue is happening for builds 10504 and above. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the ...
Two factor Authentication is not working
This is applicable only for SDPMSP 10527, 10528, 10529 This is already fixed in 10530 build. To Confirm the issue. Goto ./webapps/ROOT/WEB-INF/web.xml Search for the url-pattern /RestAPI/WC/TwoFactorAction If that is present, goto -> ...
Unable to Reindex in 10.5 builds
Reindexdata batch fails to invoke post 10500 build due to incorrect classpath set in the file. * Navigate to ManageEngine\ServiceDeskPlus-MSP\bin *Take a copy of reIndexData.bat or reIndexData.sh outside the application folder * Edit the ...
Use case: In some cases, requests are missing. We would get the ID number from acknowledgement notification but we cannot find that in the tickets. In such cases, please follow below steps to find out the details. 1. Make sure to check the Request ...