Unable to Reindex in 10.5 builds

Unable to Reindex in 10.5 builds

Reindexdata batch fails to invoke post 10500 build due to incorrect classpath set in the file.

* Navigate to ManageEngine\ServiceDeskPlus-MSP\bin
*Take a copy of reIndexData.bat or reIndexData.sh outside the application folder
* Edit the reIndexData.bat or reIndexData.sh 

Fix for Windows 

set CLASS_PATH variable must be replaced with set CLASS_PATH="%SERVER_HOME%\bin\run.jar";"%SERVER_HOME%\lib\*";"%SERVER_HOME%\lib\tomcat\*"

Fix for Linux 

reIndexData.sh  file CLASS_PATH variable must be replaced with CLASS_PATH=$SERVER_HOME/bin/run.jar:$SERVER_HOME/lib/*:$SERVER_HOME/lib/tomcat/*

                  New to ADSelfService Plus?

                    • Related Articles

                    • Unable to add or update worklog across multiple days

                      When you get an error stating - Work log across multiple days is not allowed. Please follow the below steps to fix this case. A) ID - 15344 Unable to add or update worklog 1. Go to Admin -> Timesheet settings. 2. Enable Allow multi-day work log ...
                    • Unable to add or edit account and bill rule in 10.6 builds

                      Error Trace [09:46:20:508]|[04-28-2022]|[SYSERR]|[INFO]|[47]: Caused by: org.json.JSONException: JSONObject["udf_fields"] not found.| Fix * Stop Servicedeskplus-msp service. * Navigate to \ManageEngine\ServiceDeskPlus-MSP\conf\entity_conf and take a ...
                    • Business Rule is not working

                      There are a few configurations that need to be checked for business rules.  1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same  2. Rule ...
                    • Unable to merge or delete requests/ Unable to take a backup in new instance

                      Issue: Cannot merge or delete requests. Also, cannot take backup in a new instance with data. Cause: Any of these issues may occur due to orphan entries present in DB. i.e. when we delete a service category in CMDB, it actually gets removed from UI ...
                    • Start/Stop Mail fetching is not working for the foreign languages

                      Issue is happening for builds 10504 and above. Navigate to ManageEngine/ServiceDeskPlus-MSP/webapps/ROOT/WEB-INF/security and take a backup of the file security-generalaccess.xml and place it on the desktop (Please do not place the backup file on the ...