Reindexdata batch fails to invoke post 10500 build due to incorrect classpath set in the file.
* Navigate to ManageEngine\ServiceDeskPlus-MSP\bin
*Take a copy of reIndexData.bat or reIndexData.sh outside the application folder
* Edit the reIndexData.bat or reIndexData.sh
Fix for Windows
set CLASS_PATH variable must be replaced with set CLASS_PATH="%SERVER_HOME%\bin\run.jar";"%SERVER_HOME%\lib\*";"%SERVER_HOME%\lib\tomcat\*"
Fix for Linux
reIndexData.sh file CLASS_PATH variable must be replaced with CLASS_PATH=$SERVER_HOME/bin/run.jar:$SERVER_HOME/lib/*:$SERVER_HOME/lib/tomcat/*