Pre-requisites for FOS - Adapter / NIC address
1. Whether it's two different Physical VM servers (with different hosts) - In this case, you will have a different NIC address / Adapter name. (Adapter name won't be the same) - This model we will support.
2. One VM server where 2 partitioned servers (different hosts) are present? -- In this case, only you have the same NIC address / Adapter Name. You mentioned this case. - This model we won't support.
SDP MSP's FOS feature will work based on the NIC / Adapter address here. If one goes down the other will take over. If it's the same NIC / Adapter address, then it won't work.
FOS Notification Mail Related Details
Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled) ...
Query to get the asset details , mac address , last scanned, status alone with user details
Query to get the asset details , mac address , last scanned, status alone with user details SELECT Max(workstation.workstationname) "Asset Name", Max(workstation.servicetag) "Service Tag", Max(resource.assettag) "Asset Tag", ...
Query to show to Assets with their IP and MAC Address
PGSQL & MSSQL: SELECT productType.COMPONENTTYPENAME AS "Product Type", resource.RESOURCENAME AS "Asset Name", networkinfo.IPADDRESS "IP Address", networkinfo.macaddress "MAC Address", product.COMPONENTNAME AS "Product", productType.COMPONENTTYPENAME ...
High Availability for ServiceDesk Plus – MSP This document explains the procedure to setup ‘High Availability’ for ServiceDesk Plus – MSP. And how to switch to a standby server when the production server fails. I. Setting up High Availability ...
Support Email address
In your mail-server, create a user e-mail account to which all e-mails will be fetched. Create an e-mail alias for this e-mail account for each of your customer accounts. Go to Admin -> Accounts -> Drill-down an account -> Enter the corresponding ...