Tested in build 14306 Requirement: When a change is created, the Change Approver role is to be filled automatically with the Change Requester's "Reporting to" user. Steps: >> Attached are the contents for Global and Change Custom Functions. >> ...
Requirement: To send notification to the change requester when a change approval is rejected by a CAB member. Steps to configure: 1. Download the attached scripts. 2. Goto Admin >> Change Custom Function >> Global Function >> New >> Paste the global ...
The following script will help you bulk close changes based on the status of change using custom schedules 1. Go to Reports tab --> New query report --> copy the query to the query editor and run the report. Save the report in the folder. The query ...
We can now auto-populate the Scheduled Start Time and End Time in a change request using FAFR. Under Admin>Change Template>Field and Form Rules, you can use the below scrips Scheduled Start Time var x=$CS.getValue("SCHEDULEDSTARTTIME"); if ( x === ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...