Script to set Change Approver based on the Requester's Reporting to
Tested in build 14306
Requirement:
When a change is created, the Change Approver role is to be filled automatically with the Change Requester's "Reporting to" user.
Steps:
>> Attached are the contents for Global and Change Custom Functions.
>> Navigate to Admin > Global Custom Function > Create a new Custom Function > Paste the contents from "Global Custom Function" and save it with a name.
>> Change the URL and the Technician key in the script appropriately.
>> Go to Admin > Change Custom Function > Create a new Custom Function > Paste the contents from "Change Custom Function" and save it with a name.
>> Provide the API name of the Global Function in the highlighted place below,
>> Under Admin > Custom Trigger > Change, configure a new custom trigger as mentioned below,
>> Criteria can be modified to meet specific requirements.
New to ADSelfService Plus?
Related Articles
Set Change Requester's reporting_to user as Change Approver
Requirement: When a Change Request is submitted, Change requester's reporting to manager has to be set as Change Approver. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment ...Script to automatically populate the "Line Manager" role based on the Change Requester
"When a Change Request is created, the Line Manager role will automatically be assigned to the user specified in the 'Reporting to' field of the particular Change Requester. Tested in builds: 14300 and 14303. Download the scripts attached. Global ...Deluge script to send Approvals based on the department of the requester raising the ticket.
The following script can be used to send approvals based on the department of the requester raising the ticket. The following script will work from builds 10605 in Service requests, due to a known issue which was fixed in 10605 SDPMSP-18560 1: ...Script to bulk close change using deluge script based on the status
The following script will help you bulk close changes based on the status of change using custom schedules 1. Go to Reports tab --> New query report --> copy the query to the query editor and run the report. Save the report in the folder. The query ...How to populate requester details in request additional field
Requirement: Populate requester additional field information into request additional field. Usecase: Let us consider a scenario where certain employee details are imported from the Active Directory into User - Additional Fields. The business ...