Send notification to the change requester when a change approval is rejected by a CAB member - 14306

Send notification to the change requester when a change approval is rejected by a CAB member - 14306

Requirement:

To send notification to the change requester when a change approval is rejected by a CAB member.

Steps to configure:

1.  Download the attached scripts.

2.  Goto Admin >> Change Custom Function >> Global Function >> New >> Paste the global function contents and save it with a name.

>>Update the URL and integration/technician key in the script. 
You can get the integration key under Admin >> Integration Key >> New
Please use an integration key with admin privilege, as there wont be any role related permission issues. 
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3.  Goto Admin >> Change Custom Function >> New >> Paste the send mail change cab rejected.txt content and save it with a name and Update the configuration and scroll down the script and change the FROM address.




4.  Configure a Change custom trigger .

Go to >>Admin>>Change custom trigger>>New.


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