OP & Non OP Hours
Query to show tickets created during and outside Operational Hrs ( MSSQL )
Tested in MSSQL build (14306) NON OP Hrs: SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE(wo.createdtime) "Created Time", "wo"."TITLE" AS "Title", queuedefinition.queuename "Group", au.first_name "Technician", "pd"."PRIORITYNAME" AS "Priority", ...
Query to show tickets created on Monday's-PGSQL
Working on build's: 14500 PGSQL: SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", wo.description "Description", rrs.RESOLUTION AS "Resolution", longtodate(wo.CREATEDTIME) AS "Created Time" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ...
Query to show tickets created and resolved during weekdays and weekends-PGSQL
Working on Builds: 14500 1. Mon-Sat 7 PM - 6 AM: a. Created tickets: SELECT wo.WORKORDERID AS "Request ID", mdd.MODENAME AS "Request Mode", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", cd.CATEGORYNAME AS "Category", scd.NAME AS ...
Query to show tickets created based on shift time ( PGSQL )
Tested in build PGSQL (14300) Filter mentioned by converting into minutes. PGSQL: 7.30 AM - 7.30 PM SELECT wo.WORKORDERID AS "Request ID", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", LONGTODATE(wo.CREATEDTIME) AS "Created ...
Query to show tickets created during weekends (Saturdays and Sundays) (MSSQL)
Tested in build MSSQL (14306) SELECT "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", ...
Tickets created outside operational hours( MSSQL)
Tested in Build MSSQL (14306) MSSQL: SELECT "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", ...
