Tickets created outside operational hours( MSSQL)
Tested in Build MSSQL (14306)
MSSQL:
SELECT "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", "icd"."NAME" AS "Item", "wo"."TITLE" AS "Subject", longtodate("wo"."CREATEDTIME") AS "Created Time", "pd"."PRIORITYNAME" AS "Priority" FROM "WorkOrder" "wo" LEFT JOIN "ModeDefinition" "mdd" ON "wo"."MODEID"="mdd"."MODEID" LEFT JOIN "SDUser" "sdu" ON "wo"."REQUESTERID"="sdu"."USERID" LEFT JOIN "AaaUser" "aau" ON "sdu"."USERID"="aau"."USER_ID" LEFT JOIN "DepartmentDefinition" "dpt" ON "wo"."DEPTID"="dpt"."DEPTID" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID" LEFT JOIN "CategoryDefinition" "cd" ON "wos"."CATEGORYID"="cd"."CATEGORYID" LEFT JOIN "SubCategoryDefinition" "scd" ON "wos"."SUBCATEGORYID"="scd"."SUBCATEGORYID" LEFT JOIN "ItemDefinition" "icd" ON "wos"."ITEMID"="icd"."ITEMID" LEFT JOIN "PriorityDefinition" "pd" ON "wos"."PRIORITYID"="pd"."PRIORITYID" WHERE ("pd"."PRIORITYNAME" COLLATE Latin1_General_CI_AS = N'1. Critical') AND wo.ISPARENT='1' and ((HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) < 7.30 or (HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) > 16 and datepart(dw, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00')) in (2,3,4,5,6))) or datepart(dw, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00')) in (1,7)) AND ("wo"."CREATEDTIME" >= datetolong('2018-01-01') AND (("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL))) AND ("wo"."CREATEDTIME" <= 1516629599000) AND ("wo"."CREATEDTIME" != 0) AND ("wo"."CREATEDTIME" IS NOT NULL)
Note: Operational hours highlighted in the query can be modified as per requirement.
New to ADSelfService Plus?
Related Articles
Query to show tickets created during and outside Operational Hrs ( MSSQL )
Tested in MSSQL build (14306) NON OP Hrs: SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE(wo.createdtime) "Created Time", "wo"."TITLE" AS "Title", queuedefinition.queuename "Group", au.first_name "Technician", "pd"."PRIORITYNAME" AS "Priority", ...Query to show tickets older than 30 days ( MSSQL )
Tested in build MSSQL (14306) MSSQL: SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",wo.TITLE "Subject",aau.FIRST_NAME AS "Requester Name", pd.PRIORITYNAME as "Priority", adef.ORG_NAME as "Account", ...Request created in out of business hours
This report is used to find the request created out of business hours. Based on this report, resources can be allocated to manage the load. To make any changes to a query, refer to the KB article below. ...Query to show Created, Pending and Completed Requests ( PGSQL & MSSQL )
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT count(wo.workorderid) "Total Created Last Week", count(case when std.ispending='1' THEN 1 ELSE NULL END) "Pending from Last Week", count(case when wo.completedtime >= ...Query to show tickets first assigned today irrespective of created date
MSSQL: SELECT wo.WORKORDERID "Request ID", max(aau.FIRST_NAME) "Requester", max(dpt.DEPTNAME) "Department", max(wo.TITLE) "Subject", max(qd.QUEUENAME)"Group", max(ti.FIRST_NAME) "Technician", max(std.STATUSNAME) "Request Status", ...