Query to show tickets created during and outside Operational Hrs ( MSSQL )
Tested in MSSQL build (14306)
NON OP Hrs:
SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE(wo.createdtime) "Created Time", "wo"."TITLE" AS "Title", queuedefinition.queuename "Group", au.first_name "Technician", "pd"."PRIORITYNAME" AS "Priority", ad.org_name "Account" FROM "WorkOrder" "wo" LEFT JOIN "ModeDefinition" "mdd" ON "wo"."MODEID"="mdd"."MODEID" LEFT JOIN "SDUser" "sdu" ON "wo"."REQUESTERID"="sdu"."USERID" LEFT JOIN "AaaUser" "aau" ON "sdu"."USERID"="aau"."USER_ID" LEFT JOIN "DepartmentDefinition" "dpt" ON "wo"."DEPTID"="dpt"."DEPTID" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID" LEFT JOIN "CategoryDefinition" "cd" ON "wos"."CATEGORYID"="cd"."CATEGORYID" LEFT JOIN "SubCategoryDefinition" "scd" ON "wos"."SUBCATEGORYID"="scd"."SUBCATEGORYID" LEFT JOIN "ItemDefinition" "icd" ON "wos"."ITEMID"="icd"."ITEMID" LEFT JOIN "PriorityDefinition" "pd" ON "wos"."PRIORITYID"="pd"."PRIORITYID" left join workorder_queue woq on wo.workorderid=woq.workorderid left join queuedefinition on woq.queueid=queuedefinition.queueid INNER JOIN AccountSiteMapping asm ON wo.siteid=asm.siteid INNER JOIN AccountDefinition ad ON asm.accountid=ad.org_id left join aaauser AU
on wos.ownerid=au.user_id WHERE wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth> AND wo.ISPARENT='1' and ((HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) < 8.30 or (HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) > 18.30 and datepart(dw, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00')) in (1,2,3,4,5))) or datepart(dw, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00')) in (6,7))
ORDER BY 2
OP Hrs:
SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE(wo.createdtime) "Created Time", "wo"."TITLE" AS "Title", queuedefinition.queuename "Group", au.first_name "Technician", "pd"."PRIORITYNAME" AS "Priority", ad.org_name "Account" FROM "WorkOrder" "wo" LEFT JOIN "ModeDefinition" "mdd" ON "wo"."MODEID"="mdd"."MODEID" LEFT JOIN "SDUser" "sdu" ON "wo"."REQUESTERID"="sdu"."USERID" LEFT JOIN "AaaUser" "aau" ON "sdu"."USERID"="aau"."USER_ID" LEFT JOIN "DepartmentDefinition" "dpt" ON "wo"."DEPTID"="dpt"."DEPTID" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID" LEFT JOIN "CategoryDefinition" "cd" ON "wos"."CATEGORYID"="cd"."CATEGORYID" LEFT JOIN "SubCategoryDefinition" "scd" ON "wos"."SUBCATEGORYID"="scd"."SUBCATEGORYID" LEFT JOIN "ItemDefinition" "icd" ON "wos"."ITEMID"="icd"."ITEMID" LEFT JOIN "PriorityDefinition" "pd" ON "wos"."PRIORITYID"="pd"."PRIORITYID" left join workorder_queue woq on wo.workorderid=woq.workorderid left join queuedefinition on woq.queueid=queuedefinition.queueid INNER JOIN AccountSiteMapping asm ON wo.siteid=asm.siteid INNER JOIN AccountDefinition ad ON asm.accountid=ad.org_id left join aaauser AU
on wos.ownerid=au.user_id WHERE wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth> AND wo.ISPARENT='1' and (((HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')))*60 +
datepart(mi, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00'))) > 510
and
((HOUR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')))*60 +
datepart(mi, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00'))) < 1110
and
datepart(dw, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.createdtime/1000),'1970-01-01 00:00:00')) in (2,3,4,5,6) )
ORDER BY 2
NOTE:
1. TIme can be modified based on the OP hrs.
2. Days denotes 1 for Sunday , 7 for Saturday etc,
3. Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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