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Failed to start the database
For the error "Failed to start the database", Check what database being used and, execute changeDBServer.bat. For Pgsql, Start PGSQL from the command link, execute StartDB.bat 65432 under C:\Manageengine\ServiceDesk\bin 65432 is the default port ...
Unable to start the server. On an error / any of the containers(modules) are failed
Open the serverout0.txt found under [SDP-Home]\server\default\log using any text editor. Search for the word 'Exception'. See if there are any known error pertaining to the environment. The most reported are due to 'Low disk space' in the drive. For ...
Port Occupied / Application Layer Starting
If the port is already occupied (as in the screenshot), prompt as in below screenshot will appear. Find application that uses the port by following the steps below, Execute, netstat -oan (This command will display list of processes and the ports ...
License is Expired / License is invalid
The application will not start if the license is expired / Corrupted. If the error is, Registration period is expired Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk ...
Unable to connect to the application
Checklist : Check whether the web interface is accessible from the server? Is the URL accessible? Check if there are any errors? Can you connect to the application using the server's IP address? Are there any errors when you start the application ...