Unable to start the server. On an error / any of the containers(modules) are failed
The most reported are due to 'Low disk space' in the drive.
For low disk space,
Clean up older backup files (set cleanup schedule to remove older backups)
Expand the memory (If it is a VM workstation).
On a worst case, move the old file attachments / inline images found under C:\ManageEngine\ServiceDesk\fileattachments / C:\ManageEngine\ServiceDesk\inlineimages to a temporary location.
Failed to start the database
For the error "Failed to start the database", Check what database being used and, execute changeDBServer.bat. For Pgsql, Start PGSQL from the command link, execute StartDB.bat 65432 under C:\Manageengine\ServiceDesk\bin 65432 is the default port ...
Port Occupied / Application Layer Starting
If the port is already occupied (as in the screenshot), prompt as in below screenshot will appear. Find application that uses the port by following the steps below, Execute, netstat -oan (This command will display list of processes and the ports ...
Unable to connect to the application
Checklist : Check whether the web interface is accessible from the server? Is the URL accessible? Check if there are any errors? Can you connect to the application using the server's IP address? Are there any errors when you start the application ...
List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...