Port Occupied / Application Layer Starting
If the port is already occupied (as in the screenshot), prompt as in below screenshot will appear.
Find application that uses the port by following the steps below,
Execute, netstat -oan (This command will display list of processes and the ports used by them)
Find the Process ID from either Task Manager / using the command TASKSLIST
Stop the other application / set ServiceDesk Plus to use another port using the ChangeWebServerport.bat
If the application is running on HTTPs, backup server.xml
found under C:\Manageengine\ServiceDesk\server\default\deploy\jbossweb-tomcat70.sar\server.xml
The Keystore name and password for the keystore will be on the server.xml. It is required to re-update when the settings are reset upon executing ChangeWebServerPort.bat.
Failed to start the database
For the error "Failed to start the database", Check what database being used and, execute changeDBServer.bat. For Pgsql, Start PGSQL from the command link, execute StartDB.bat 65432 under C:\Manageengine\ServiceDesk\bin 65432 is the default port ...
Unable to start the server. On an error / any of the containers(modules) are failed
Open the serverout0.txt found under [SDP-Home]\server\default\log using any text editor. Search for the word 'Exception'. See if there are any known error pertaining to the environment. The most reported are due to 'Low disk space' in the drive. For ...
How to change the port on which MySQL runs
The following are the instructions to change the port for the MySQL database. 1. Edit the ManageEngine\ServiceDesk\Bin\StartDb.bat file and change "33366" to the port on which the default MySQL runs. 2. Edit the ...
Unable to connect to the application
Checklist : Check whether the web interface is accessible from the server? Is the URL accessible? Check if there are any errors? Can you connect to the application using the server's IP address? Are there any errors when you start the application ...
Customized Login form
The following steps can performed to customise the default login page with a different image background. 1. Save a new page as Custom.HTML under [ManageEngine\ServiceDesk\Custom\Login]. This will return a totally blank login page with only the login ...