Unable to connect to the application
Checklist :
- Check whether the web interface is accessible from the server?
- Is the URL accessible? Check if there are any errors?
- Can you connect to the application using the server's IP address?
- Are there any errors when you start the application from Windows services?
- Were there any recent changes in hardware or software on the server?
- Has there been any unexpected crashes or power outage?
Troubleshooting :
- Check whether the service is running in the Services & Task Manager (java.exe and multiple Pgsql.exe processes)
- Stop the services and check if above-specified processes are still listed, if so then End above processes manually?
- If the postgres.exe process keeps regenerating, then use C:\Manageengine\ServiceDesk\bin\stopDB.bat
- Start the application from the command prompt, C:\ManageEngine\ServiceDesk\bin\run.bat
- Find the error and click on the respective errors to troubleshoot,
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