Failed to start the database
For the error "Failed to start the database",
65432 is the default port used by the bundled Postgres.
ServiceDesk Plus will attempt to start the database if Pgsql / Mysql is used. If the database is standalone, stop it from starting by updating the StartDB parameter to false in nms-service.xml found under C:\Manageengine\ServiceDesk\server\default\conf.
Common privileges required for the ServiceDesk Plus DB.
Sample traces from Serverout0.txt for the issue logging into the database.
Port Occupied / Application Layer Starting
If the port is already occupied (as in the screenshot), prompt as in below screenshot will appear. Find application that uses the port by following the steps below, Execute, netstat -oan (This command will display list of processes and the ports ...
Unable to start the server. On an error / any of the containers(modules) are failed
Open the serverout0.txt found under [SDP-Home]\server\default\log using any text editor. Search for the word 'Exception'. See if there are any known error pertaining to the environment. The most reported are due to 'Low disk space' in the drive. For ...
Unable to connect to the application
Checklist : Check whether the web interface is accessible from the server? Is the URL accessible? Check if there are any errors? Can you connect to the application using the server's IP address? Are there any errors when you start the application ...
Customized Login form
The following steps can performed to customise the default login page with a different image background. 1. Save a new page as Custom.HTML under [ManageEngine\ServiceDesk\Custom\Login]. This will return a totally blank login page with only the login ...
Auto select the domain name in the login page
Domains of a user can be auto filled during login. This can be achieved by searching for the domain names associated with the provided username in the login page. Say, username 'vembu' exists in only one domain 'Zoho'. So, when we enter the username ...