Licensing issues

License is Expired / License is invalid

The application will not start if the license is expired / Corrupted.

If the error is,

Registration period is expired
  • Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk and invoke the command run.bat 
    • C:\ManageEngine\ServiceDesk\bin>run.bat



  • Apply the new license/contact the sales team at sales@manageengine.com
Screen shot of normal application startup



Invalid license file
Sample screenshot of the "Invalid license file" error.



Refer license error code on link below.





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