License is Expired / License is invalid
The application will not start if the license is expired / Corrupted.
If the error is,
Registration period is expired
Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk and invoke the command run.bat
Apply the new license/contact the sales team at firstname.lastname@example.org
Screen shot of normal application startup
Invalid license file
Sample screenshot of the "Invalid license file" error.
Refer license error code on link below.
How to apply renewed license when the existing one expires
The steps have to be carried out from ServiceDesk installed server, Go to Services.msc and stop the ManageEngine ServiceDesk Plus Service, after which open the command prompt with Admin privileges (Run it as Administrator) and point to the bin ...
MSSQL error 'Invalid Object name'
When you get a similar error as mentioned below java.sql.BatchUpdateException: Invalid object name 'TABLE NAME' please change the COLLATION in the MSSQL server for the database 'servicedesk' as CASE-INSENSITIVE. You can get this error at the time of ...
Unable to edit the Notification Rule in a different portal when default helpdesk's License is expired
Issue: A redundant code is throwing an exception at a particular case - when Default Portal is license expired and other Portal Admin is trying to edit one of the Notification Rule. Fix: Removed the Redundant code. Issue ID: SD-97253 Compatibility: ...
SELECT DISTINCT licenseagreement.agreementnumber "Agreement Number", softwaremanufacturer.NAME "Manufacturer", Longtodate(licenseagreement.acquisitiondate) "Acquisition Date", ...
How to generate the support file
Logs are required to analyze and find the root cause of an issue. In ServiceDesk Plus, logs can be generated by technicians who have admin access. Logs can be generated from two locations, 1. Community (headset icon) tab > Troubleshoot > Support ...