Advanced Analytics
Advanced Analytics Sync Failure
A+ Sync fails post 14730 upgrade. Error Trace: Exception occured while advanced analytics data upload| java.lang.Exception: No select column(s) found. at ...
Jira Integration
Jira Integration JIRA Integrates with ServiceDesk Plus MSP using "Request Custom Menu". Sample Implementation is already done and bundled with our application. You need to change field names as per your requirement in JIRA.xml. So When a ticket is ...
user does not have sufficient privilege
Found below error in the logs U13:26:20:252]|[05-07-2021]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[6950]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 403 Error Code: 7301 ...
Zoho Reports sync failure_PKIX path building failed
While syncing Zoho Reports, this error may appear where the self-signed certificate to sync both Zoho Reports and SDP MSP will be missing. These traces (mentioned below) can be viewed in the file zrmeinteglog0.txt under the location ...
Unable to Sync Analytics after upgrade to 10500
Issue description: The issue occurs when the user has upgraded from 9427 to 1050X builds and then tries the sync for the first time. The sync will fail because we are still maintaining the AMOUNT PAID column in billhistory table in sync xmls even ...
ZOHO Reports - Analytics Plus Sync issue
Description: The issue is because of the API call limit exceeding. Error Trace on the logs: ServerException (HttpStatusCode 400 Error Code: 6045 , Action: GETDATABASENAME, Message: API request could not be processed. The number of requests received ...
Unable to Sync Analytics after upgrade to 9417
Description: The issue occurs because of fix breakage of this issue. Issue arises when Cx has versions before 9413 and has synced with Zoho Reports previously and recently migrated to any of the versions after 9413. Issue can be seen in ZohoReports ...
Inputs required for Analytics Plus or Zoho Analytics sync issue
1. Recreate the issue by saving the page under Admin->Advanced Analytics Plus configuration from the user interface. 2. Zip the complete Zreports folder present under ManageEngine\ServiceDeskPlus MSP. 3. Also zip the complete logs folder present ...
ZOHO Reports - Authentication issue Handling - GRID movement
Recently we are facing issues if user saves the Zoho reports configuration page after entering email ID and AT key it throws authentication failure even though the email and AT key is correct. It happens as the registered login is in different grid ...