Found below error in the logs
U13:26:20:252]|[05-07-2021]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[6950]: Server Exception in getting shared user and licence details ::: |
ServerException (HttpStatusCode 403 Error Code: 7301 , URI: /api/EMAIL/SDP%20MSP%20EMAIL, Action: GETSHAREINFO, Message: Usted (Username)
at com.adventnet.zoho.client.report.BaseClient.sendRequest(BaseClient.java:174)
Solution as below
Seems the user does not have sufficient privilege. Please refer to the below help document for account admin/org admin/super admin distinctions and give proper permissions and check.