Zoho Reports sync failure_PKIX path building failed
While syncing Zoho Reports, this error may appear where the self-signed certificate to sync both Zoho Reports and SDP MSP will be missing. These traces (mentioned below) can be viewed in the file zrmeinteglog0.txt under the location \ManageEngine\ServiceDeskPlus-MSP\Logs.
Error Trace in logs:
12:53:49:586]|[06-01-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[SEVERE]|[253181]: FAILURE :Could not update the configuration settings as an exception while saving the Advanced Analytics Configuration Details.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|
[12:53:49:907]|[06-01-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[253181]: Exception in connecting reports.zoho.comsun.security.validator.ValidatorException: PKIX path building failed:
sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target|
1. Stop the application service.
2. Download the file from the link given below and extract the contents of "certgeneration_windows" folder to the Service Desk Plus MSP Home directory using 7zip so that lib folder is merged:
Windows:
Linux:
3. Execute the below command:
Windows:
<Drive>:\ManageEngine\Servicedesk Plus MSP> gencert.bat analyticsapi.domain.com:443
ex : gencert.bat analyticsapi.zoho.com:443
Linux:
\ManageEngine\ServicedeskPlus-MSP gencert.sh analyticsapi.zoho.com:443
4. You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus MSP Home Directory.
5. Copy and place the jssecacerts file under \ManageEngine\ServicedeskPlus-MSP\jre\lib\security folder and Restart ServiceDeskPlus-MSP application.
6. Start the application and Try the re-sync.
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