How to reset two-factor authentication in EventLog Analyzer
Objective
EventLog Analyzer offers Two-Factor Authentucation(2FA/TFA) for enhanced secure login for the application user interface. All the enrolled technicians can be provided with this functionality and the administrator has the access to enroll or remove the enrollment for the technician. This article offers step by step instructions to reset Two-Factor Authentucation(2FA/TFA) for default administrator when you are unable to login to user interface.
Prerequisites
Access to EventLog Analyzer installation directory & server as administrator to execute bat file.
Steps to follow
This procedure can only be carried out for the default admin account.
For Windows -
- Open Command prompt as administrator and set the path to <EventLog Analyzer home>/bin/adsf directory.
- Execute the resetAdminTFAEnrollment.bat file.
- Login to the EventLog Analyzer application and re-register for the two-factor authentication to match your preference.
For Linux -
- Open a terminal.
- Navigate to the <EventLog Analyzer Home>/bin/adsf folder.
- Execute the resetAdminTFAEnrollment.sh file to reset the existing TFA settings.
- Open EventLog Analyzer as the default admin and re-enroll for TFA.
Tips
This options is used only when you are unable to login to the application's user interface even using administrator account and if you would like to reset the two factor authentication. This option resets Two factor Authentication only for adminstrator. To manage other enrolled users, refer how to manage enrolled users for two factor authentication in EventLog Analyzer
Related topics and articles
New to ADSelfService Plus?
Related Articles
How to enable two-factor authentication in EventLog Analyzer
Objective To strengthen user authentication in EventLog Analyzer by enabling two-factor authentication (2FA). This helps prevent unauthorized access by requiring a second verification step. EventLog Analyzer supports multiple authentication methods ...How to manage enrolled users for two factor authentication in EventLog Analyzer
Objective To help administrators view and remove users who have enrolled in two-factor authentication (2FA) in EventLog Analyzer. Prerequisite You must have administrative privileges in EventLog Analyzer. 2FA must be enabled in the product. Steps to ...How to reset the local technician password in EventLog Analyzer
Objective This article provides step-by-step instructions on how to reset the local technician's password. Prerequisites Ensure you have administrator access to the EventLog Analyzer console. Steps to follow Password can be reset using two ways: ...Unable to start EventLog Analyzer
Issue description This issue occurs when the EventLog Analyzer service fails to start, or when users are unable to access the web client through the browser (typically on ports 8400 or 8445). Users may experience one or more of the following ...How to generate backup verification codes in EventLog Analyzer
Objective To guide users on generating backup verification codes in EventLog Analyzer, enabling secure account access when the primary two-factor authentication (2FA) method is unavailable. Prerequisites 2FA must be enabled for the user account in ...