Server Agent
Permissions Required for Successful Upgrade of Windows Server Monitoring Agent
Follow the steps given below to ensure the successful upgrade of the Windows agent: 1. Check the Windows Installer service in Windows Service Manager. Click on Start and go to Control Panel. Select System and Security, then click on Windows Tools. ...List of log files generated and maintained by the Applications Manager server monitoring agent
Here is the list of log files generated by the Linux and Windows server monitoring agent. The log files are stored in the same directory where the agent source file is installed. By default they are at: For Linux: ...Services Installed by the Windows Server Monitoring Agent in Applications Manager
Based on the applications available in your environment, the Applications Manager Windows server monitoring agent will run the following services: ManageEngine Applications Manager Full-Stack Agent: This is the main service responsible for monitoring ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...