EUM Agent
How to Change Service User Account for EUM Agent in Windows?
When the EUM agent is installed as a service in Windows, it will be configured to use the Local System Account. However, running the EUM agent under the Local System Account does not provide sufficient permissions to run Chrome/Edge browser for Real ...
How to upgrade End User Monitoring (EUM) Agent?
EUM Agent versions above 21.4 Follow the steps given in this help page to upgrade your EUM Agent to the latest version with the Update Manager. EUM Agent versions below 21.4 For EUM Agent versions below 21.4, users must upgrade their EUM agent to ...
How to access EUM Agent Settings page?
Accessing EUM Agent Settings page Access the EUM Agent Settings page by accessing the http://<EUM Agent Host>:<port> URL. Default EUM Agent port will be 9999. The port can be found in eumPorts.conf file present under the <EUM Agent Home>/conf ...
How to setup proxy to connect to Applications Manager?
How to setup proxy to connect to Applications Manager for login from file? Go to [EUM_HOME]/conf folder. Open AppServer.xml in a text editor. Search for "proxyType" attribute in xml update its value as "manualProxy". Set Proxy host name to ...
How to change Applications Manger's Host and Port in EUM Agent?
How to change Applications Manager's port and hostname via console mode or directly through the file? Go to [EUM_HOME]/conf folder. Open AppServer.xml in a text editor. Search for "host" and "port" attribute in the xml file. Replace the existing ...
How to change AppManager credentials/EUM API Key?
How to change AppManager credentials/EUM API Key in console mode or directly from file? For EUM Agent version 18 and above: Go to [EUM_HOME]/conf folder. Open AppServer.xml in a text editor. Remove encryptedKey attribute and add new attribute apikey ...
EUM Agent Troubleshooting
1. EUM Agent not mapped to Applications Manager. What should I do? If EUM Agent is not mapped, troubleshoot the problem by following the steps given below : Verify whether the EUM Agent is up and running. Check if you can reach the Applications ...
Enable TLS 1.2 alone in the EUM Agent
Follow the below steps to enable TLS1.2 alone (disable TLS 1 & 1.1) Open the file server.xml present under EUMAgent\conf\backup folder. Search for the term 'SSLEnabled="true" '. Add the parameter 'sslEnabledProtocols="TLSv1.2" ' to the end of that ...