EUM Agent Troubleshooting

EUM Agent Troubleshooting

1. EUM Agent not mapped to Applications Manager. What should I do?

     If EUM Agent is not mapped, troubleshoot the problem by following the steps given below :
  1. Verify whether the EUM Agent is up and running.
  2. Check if you can reach the Applications Manager from the server that has the EUM Agent is installed.
  3. Check if the EUM Agent's connectivity to the Applications Manager server requires configuration of a proxy server.
  4. Verify whether you have given valid Applications Manager Host and SSL port details.
  5. Verify whether you have provided valid credentials/EUM API Key of Applications Manager in the Agent settings page.
  6. Ensure that you have purchased a license to use the EUM Add-on.
  7. Ensure that you have applied the correct license in Applications Manager.
  8. Check if you have crossed the maximum limit of EUM Agents allowed to map to a single Applications Manager instance.
    1. Note: Maximum allowed agents per instance is 20.
  9. Please note that EUM Agents can only be added to a Managed server or a Standalone server and not to an Admin server of Applications Manager.

2. Unable to Login to End User Monitoring Agent?

  1. Ensure that Applications Manager (to which EUM Agent is mapped) is reachable from the machine where the EUM server is running.
  2. Setup proxy, if proxy is required to connect to Applications Manager.
    1. Check this link to see how to setup a proxy.
  3. Login to the EUM Agent with 
    1. Applications Manager's admin credentials - For EUM Agent version 17*
    2. EUM API Key - Key will be shown in Admin -> REST API -> End User Monitoring in Applications Manager - For EUM Agent version 18 and above*

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