EUM Agent Troubleshooting
1. EUM Agent not mapped to Applications Manager. What should I do?
If EUM Agent is not mapped, troubleshoot the problem by following the steps given below :
- Verify whether the EUM Agent is up and running.
- Check if you can reach the Applications Manager from the server that has the EUM Agent is installed.
- Check if the EUM Agent's connectivity to the Applications Manager server requires configuration of a proxy server.
- Verify whether you have given valid Applications Manager Host and SSL port details.
- Verify whether you have provided valid credentials/EUM API Key of Applications Manager in the Agent settings page.
- Ensure that you have purchased a license to use the EUM Add-on.
- Ensure that you have applied the correct license in Applications Manager.
- Check if you have crossed the maximum limit of EUM Agents allowed to map to a single Applications Manager instance.
- Note: Maximum allowed agents per instance is 20.
- Please note that EUM Agents can only be added to a Managed server or a Standalone server and not to an Admin server of Applications Manager.
2. Unable to Login to End User Monitoring Agent?
- Ensure that Applications Manager (to which EUM Agent is mapped) is reachable from the machine where the EUM server is running.
- Setup proxy, if proxy is required to connect to Applications Manager.
- Check this link to see how to setup a proxy.
- Login to the EUM Agent with
- Applications Manager's admin credentials - For EUM Agent version 17*
- EUM API Key - Key will be shown in Admin -> REST API -> End User Monitoring in Applications Manager - For EUM Agent version 18 and above*
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