Enable TLS 1.2 alone in the EUM Agent

Enable TLS 1.2 alone in the EUM Agent

Follow the below steps to enable TLS1.2 alone (disable TLS 1 & 1.1)
  1. Open the file server.xml present under EUMAgent\conf\backup folder.
  2. Search for the term 'SSLEnabled="true" '.
  3. Add the parameter 'sslEnabledProtocols="TLSv1.2" ' to the end of that particular line.
  4. Attached a sample screenshot of how it should look after the above change.
  5. Save the server.xml file and restart the EUM Agent.
  6. The protocols other than TLS 1.2 will be disabled after this.


Note: In some EUM Agents, we might notice two occurrences of 'SSLEnabled="true" '. Updating the mentioned change in both places is recommended.

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • Setup EUM Agent as Service in Ubuntu 16 and above

              All the steps mentioned below should be performed with root user privilege. 1. Steps to register EUM Agent as of service on a Linux box Copy the attached EUMAgent.sh file to /etc/init.d/ directory. Rename the file as "EUMAgent" after moving Edit and ...
            • EUM Agent Troubleshooting

              1. EUM Agent not mapped to Applications Manager. What should I do? If EUM Agent is not mapped, troubleshoot the problem by following the steps given below : Verify whether the EUM Agent is up and running. Check if you can reach the Applications ...
            • Troubleshooting SSL Handshake Error

              SSL Handshake Error SSL Handshake error occurs when a secure connection cannot be established to the URL added for monitoring. Common reasons for it are wrong SSL protocol version, incompatible ciphers, and invalid/missing client-side certificate.  ...
            • How to upgrade End User Monitoring (EUM) Agent?

              Currently, we don't have an update manager for the EUM Agent. Therefore, you need to uninstall the old agent and install the new EUM Agent. Steps to upgrade EUM Agent: Take a backup of <EUMAgent_Home>/conf/ folder and place it outside the EUM_Agent ...
            • EUM Agent - Allowing multiple agents with same host name

              Question: How do I assign multiple agents with same host name? Answer: You have the option to allow multiple agents with same host name under EUM Agent. When should one select this option? This option is provided mainly for a network which has ...